The employees are nice but understaffed. This location is always out of stock of many things, and never I repeat NEVER come here at a normal time if you are in the slightest semblance of a hurry. I got stuck in the drive through for 30 minutes last time I came at 830am
Atmosphere: 2
Food: 2
Service: 3
Gina Noel
Nice people. Worst brown water I’ve ever tasted. Very difficult to get it corrected. Not sure how Dunkin’ has gotten a decent coffee reputation. Does no one ever try it black?
monique johnson
Today was the last time I will stop at this DD!!! First no greeting at the drive thru… “can I help you” no hello no welcome to DD can I help you and I’m 99% sure it was the manager. So I excused that and proceeded with my order.. medium caramel craze signature latte iced cold foam instead of whipped cream with an extra pump of brown sugar sweetener..ez!
You would have thought they were cooking mealsssss in there instead of making drinks! It didn’t happen today but they ask customers to pull up or pull back around and park in the parking lot and they will bring it out to you…oh and they will forget the straw so be ready for tht!
I pulled to the window and sat there and sat there anddddd sat there no one ever came to the window to get my money or even to say we will be right with you just sat there so long that i eventually pulled off.
At the end of the day food&drinks are too expensive these days to have to deal with crappy service.
Atmosphere: 1
Food: 1
Service: 1
Victoria Williams
Always feel like I’m waiting 15+ minutes at this establishment. Management needs to do a better job of staffing, because those people work too hard in there. If you come to this Dunkin they’ll mostly likely be 1. Out of something 2. Food will take you 15+ mins Do yourself a favor and hit a different Dunkin! Not worth the wait
Lonnie “L.A.” Alley
Went for a regular coffee n waited over half an hour smh oh how far DD has fallen
Atmosphere: 1
Food: 4
Service: 1
Rachael Morris
Ordered coffee here and our immediate next stop was a trash can to throw it out. Waste of money BIG TIME. Shut this location down please or get people who know how to make a drink. It’s literal dirt water.
Atmosphere: 1
Food: 1
Service: 1
Billy Dorn
We ordered food from here the other day and it legitimately tasted like bleach or cleaning chemicals. They need to stop using Dunkin’s cleaner and use soap and water. It’s disgusting.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Bacon Egg and Cheese, Egg and Cheese, Hash Browns, Bagel
Geonna Morgan
I just do not understand how they will always make you wait ten plus minutes for the WRONG ORDER EVERY TIME!!!! Shut this location down get new management anything… it’s so sad please do better
I’ve never had an order made correctly at this location… It was no different for today… returned and asked for a remake and it was STILL wrong.. They constantly run out of things/ don’t have items on the menu.. My coffee tasted like sanitizer. The food was made incorrectly and the person taking orders was very rude and kept asking in a loud tone “is that all?!” After each item we ordered… never returning to this Dunkin. Would rate them a zero if it were an option!!!
Food: 1
Service: 1
Richard Dismuke
Staff is doing all they can, however they are severely understaffed. And it's crappy that attention is brought more to drive through for turnover time than the people standing inside. Dunkin, they need some temps or more hires
Atmosphere: 2
Food: 4
Service: 2
Richard D
Staff is doing all they can, however they are severely understaffed. And it's crappy that attention is brought more to drive through for turnover time than the people standing inside. Dunkin, they need some temps or more hires
Atmosphere: 2
Food: 4
Service: 2
Casey McNeely
Quick service. Friendly employees. And delicious donuts and coffee. I will be coming to this location again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Keith Pittman
Avoid this Dunkin' if you like your coffee made right, your order to be correct, or if you just expect service with a good attitude it’s a shame because 9mile was my favorite location until a month or two ago the service has changed today I got coffee made wrong frozen bagel bites and 4 of my dozen donuts wrong
My sandwich wasn’t cooked at all
Atmosphere: 1
Food: 1
Service: 1
Terrible service
The employees are nice but understaffed. This location is always out of stock of many things, and never I repeat NEVER come here at a normal time if you are in the slightest semblance of a hurry. I got stuck in the drive through for 30 minutes last time I came at 830am
Atmosphere: 2
Food: 2
Service: 3
Nice people. Worst brown water I’ve ever tasted. Very difficult to get it corrected. Not sure how Dunkin’ has gotten a decent coffee reputation. Does no one ever try it black?
Today was the last time I will stop at this DD!!! First no greeting at the drive thru… “can I help you” no hello no welcome to DD can I help you and I’m 99% sure it was the manager. So I excused that and proceeded with my order.. medium caramel craze signature latte iced cold foam instead of whipped cream with an extra pump of brown sugar sweetener..ez!
You would have thought they were cooking mealsssss in there instead of making drinks! It didn’t happen today but they ask customers to pull up or pull back around and park in the parking lot and they will bring it out to you…oh and they will forget the straw so be ready for tht!
I pulled to the window and sat there and sat there anddddd sat there no one ever came to the window to get my money or even to say we will be right with you just sat there so long that i eventually pulled off.
At the end of the day food&drinks are too expensive these days to have to deal with crappy service.
Atmosphere: 1
Food: 1
Service: 1
Always feel like I’m waiting 15+ minutes at this establishment. Management needs to do a better job of staffing, because those people work too hard in there. If you come to this Dunkin they’ll mostly likely be 1. Out of something 2. Food will take you 15+ mins
Do yourself a favor and hit a different Dunkin! Not worth the wait
Went for a regular coffee n waited over half an hour smh oh how far DD has fallen
Atmosphere: 1
Food: 4
Service: 1
Ordered coffee here and our immediate next stop was a trash can to throw it out. Waste of money BIG TIME. Shut this location down please or get people who know how to make a drink. It’s literal dirt water.
Atmosphere: 1
Food: 1
Service: 1
We ordered food from here the other day and it legitimately tasted like bleach or cleaning chemicals. They need to stop using Dunkin’s cleaner and use soap and water. It’s disgusting.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Bacon Egg and Cheese, Egg and Cheese, Hash Browns, Bagel
I just do not understand how they will always make you wait ten plus minutes for the WRONG ORDER EVERY TIME!!!! Shut this location down get new management anything… it’s so sad please do better
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I’ve never had an order made correctly at this location… It was no different for today… returned and asked for a remake and it was STILL wrong.. They constantly run out of things/ don’t have items on the menu.. My coffee tasted like sanitizer. The food was made incorrectly and the person taking orders was very rude and kept asking in a loud tone “is that all?!” After each item we ordered… never returning to this Dunkin. Would rate them a zero if it were an option!!!
Food: 1
Service: 1
Staff is doing all they can, however they are severely understaffed. And it's crappy that attention is brought more to drive through for turnover time than the people standing inside. Dunkin, they need some temps or more hires
Atmosphere: 2
Food: 4
Service: 2
Staff is doing all they can, however they are severely understaffed. And it's crappy that attention is brought more to drive through for turnover time than the people standing inside. Dunkin, they need some temps or more hires
Atmosphere: 2
Food: 4
Service: 2
Quick service. Friendly employees. And delicious donuts and coffee. I will be coming to this location again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Avoid this Dunkin' if you like your coffee made right, your order to be correct, or if you just expect service with a good attitude it’s a shame because 9mile was my favorite location until a month or two ago the service has changed today I got coffee made wrong frozen bagel bites and 4 of my dozen donuts wrong
Atmosphere: 2
Food: 1
Service: 1
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