I go to this Einstein Bros location a lot because I work nearby, and it's almost always a positive experience. Just today, I ordered ahead on the app to cash in on some rewards points, but when I got to the store they didn't have what I'd ordered. The staff were all super nice, apologized a bunch, and more than made up for it! I'll definitely be back
Atmosphere: 5
Food: 5
Service: 5
Quinn Roper
Love ordering from here Sydney is awesome great customer service
Atmosphere: 5
Food: 5
Service: 5
Will Flanagan
I’ve been waiting for a bagel for over an hour. Told the workers multiple times. Leaving now empty handed
Atmosphere: 1
Food: 1
Service: 1
Grace Edwards
We are currently waiting for 4 bagels that we ordered about an hour ago in store, we have told staff multiple times that we haven’t received our order and still no bagels. I’m so hungry :(
Harvey Vargas
Greatest customer service great food place real clean
Atmosphere: 5
Food: 5
Service: 5
Jack Cousins
I like Einstein Bros. but this location is absolutely terrible. The service is awful. We heard one employee audibly yell at his coworkers to get up and help serve us - all while he was still serving the customer in front of us. The person who then came to help us looked like we had just asked him to climb Mount Everest; like we were inconveniencing him with our patronage.
Food was brutally mediocre. If we pay $1-$2 for cream cheese on a bagel, I expect more than a smear from the Irish Potato Famine.
Again, most Einstein Bros are great like the one at VCU. This one is not. Until the service and quality of food is improved, do not waste your time here.
Atmosphere: 1
Food: 2
Service: 1
Nathan Law
I've ordered from this location a total of 4 times.
Every time I've ordered I've had some kind of issue from missing items, food not correctly made or the whole order completely wrong.
I've had to request several refunds through doordash to the point where doordash had to investigate.
I love your food but whoever is running your expo station for online & take out orders need to be fired. They're simply in the wrong job.
Photo attached of my last order with 4 items and I only got one that wasn't what I ordered.
Sadly I won't order from this particular location again.
Atmosphere: 1
Food: 5
Service: 1
C Walsh
Counter team are amazing! Bagels very tasty! Love the spinach florintine with veg cc.
Atmosphere: 3
Food: 4
Service: 5
Zalezagoon
If you get two eggs on your sandwiches, CHECK BEFORE YOU LEAVE!
The amount of times I've ordered sandwiches with 2 eggs (and I paid for 2 eggs per my receipts) and came home to find only 1 egg on my sandwich is absolutely ludicrous.
I like the flavor of their smears, and I like the sandwiches, but the bagels are getting smaller and thinner, the orders aren't correct, and while I'm not sure if this was a one-off instance or not, today I took a sip of their orange juice and it was literally just orange-flavored water.
I hope their orange juice was just made wrong this time around, but if they are changing the ratio of juice concentrate to water in order to cut back on costs, there'll be a lot of disappointment to come.
It's no wonder my mother keeps telling me to go down the road for breakfast-- I'm really at the point of just saying forget Einstein's.
(there's one dude that works at this location who's really nice, he's been there a while shorter rounder guy. I like him-- dunno his name. He's memorable and nice. Shout out to him.)
Atmosphere: 3
Food: 2
Service: 2
Jaquie Kos
Horrible experience. Staff was so rude and had no idea how to do their job. Didn't even get me the right stuff and didn't know how to toast the bagels. Kept arguing with me to change my order when I only wanted 5 simple bagels.
Hazelnut coffee has been out multiple mornings and the medium and dark roasts are some of the most disgusting swill I’ve ever tasted anywhere in the city. A food inspector would hardly even call them coffee. Tastes as if their machine hasn’t been cleaned in over a year and the brew temp is set so high it leaches all of the acid nevermind the ratio being wrong and the filters allowing a thick molasses into the dispenser. Truly the worst coffee in the greater Richmond area.
Atmosphere: 2
Food: 4
Service: 4
Billy Sison
Horrible first experience with the brand. Customer service is very much lacking and they did not do anything to accommodate the misinformation I was given by their employee on-site.
The inside of the bagel was soft, but the outside was hard. For the price, I’d much prefer going to the grocery store in the same plaza to purchase a whole bag of softer bagels.
Service: 1
B M
The customer service has left the building. Manager C spoke to me as if he were annoyed that he was there to work. I was so shocked he was the manager because the way he handles himself and his attitude was shocking. Really disappointed, and I hope it improves because i used to love coming here.
Atmosphere: 1
Food: 2
Service: 1
Kia Daisley
Every time I visit this location, the food is absolutely delicious and always fresh. I usually order the All-Nighter breakfast sandwich (I’m still learning all the menu names), and it’s prepared just the way I like it. A friendly team member even let me know about signing up for rewards to earn points toward my balance, which was a nice touch.
Their selection of fresh pastries and bagels is huge—you’ll have a hard time choosing just one. I haven’t tried a plain bagel with cream cheese yet, but it’s on my list for next time. I’ve also had their caramel frappuccino, and it’s amazing—the coffee tastes fresh, the flavor of the beans really comes through, and it’s always beautifully presented.
Highly recommend this location for great food, friendly service, and plenty of tasty options.
Atmosphere: 3
Food: 5
Service: 3
Shelley Moser
went there today at about 8:45 am. No customer service..when we walked up to the counter, the employee just looked at us, never said a word...I had asked for butter on the side, it was on the bagel and so much I could scrape a huge amount of, and the bagels were barely toasted...No customer service at all from any of the employees. The employee at the cash register was using his bare hands to check order, reaching into bags and picking up peoples bagels without gloves on. Everyone seem to not want to be working today. Will not go to this location again.
I go to this Einstein Bros location a lot because I work nearby, and it's almost always a positive experience. Just today, I ordered ahead on the app to cash in on some rewards points, but when I got to the store they didn't have what I'd ordered. The staff were all super nice, apologized a bunch, and more than made up for it! I'll definitely be back
Atmosphere: 5
Food: 5
Service: 5
Love ordering from here Sydney is awesome great customer service
Atmosphere: 5
Food: 5
Service: 5
I’ve been waiting for a bagel for over an hour. Told the workers multiple times. Leaving now empty handed
Atmosphere: 1
Food: 1
Service: 1
We are currently waiting for 4 bagels that we ordered about an hour ago in store, we have told staff multiple times that we haven’t received our order and still no bagels. I’m so hungry :(
Greatest customer service great food place real clean
Atmosphere: 5
Food: 5
Service: 5
I like Einstein Bros. but this location is absolutely terrible. The service is awful. We heard one employee audibly yell at his coworkers to get up and help serve us - all while he was still serving the customer in front of us. The person who then came to help us looked like we had just asked him to climb Mount Everest; like we were inconveniencing him with our patronage.
Food was brutally mediocre. If we pay $1-$2 for cream cheese on a bagel, I expect more than a smear from the Irish Potato Famine.
Again, most Einstein Bros are great like the one at VCU. This one is not. Until the service and quality of food is improved, do not waste your time here.
Atmosphere: 1
Food: 2
Service: 1
I've ordered from this location a total of 4 times.
Every time I've ordered I've had some kind of issue from missing items, food not correctly made or the whole order completely wrong.
I've had to request several refunds through doordash to the point where doordash had to investigate.
I love your food but whoever is running your expo station for online & take out orders need to be fired. They're simply in the wrong job.
Photo attached of my last order with 4 items and I only got one that wasn't what I ordered.
Sadly I won't order from this particular location again.
Atmosphere: 1
Food: 5
Service: 1
Counter team are amazing! Bagels very tasty! Love the spinach florintine with veg cc.
Atmosphere: 3
Food: 4
Service: 5
If you get two eggs on your sandwiches, CHECK BEFORE YOU LEAVE!
The amount of times I've ordered sandwiches with 2 eggs (and I paid for 2 eggs per my receipts) and came home to find only 1 egg on my sandwich is absolutely ludicrous.
I like the flavor of their smears, and I like the sandwiches, but the bagels are getting smaller and thinner, the orders aren't correct, and while I'm not sure if this was a one-off instance or not, today I took a sip of their orange juice and it was literally just orange-flavored water.
I hope their orange juice was just made wrong this time around, but if they are changing the ratio of juice concentrate to water in order to cut back on costs, there'll be a lot of disappointment to come.
It's no wonder my mother keeps telling me to go down the road for breakfast-- I'm really at the point of just saying forget Einstein's.
(there's one dude that works at this location who's really nice, he's been there a while shorter rounder guy. I like him-- dunno his name. He's memorable and nice. Shout out to him.)
Atmosphere: 3
Food: 2
Service: 2
Horrible experience. Staff was so rude and had no idea how to do their job. Didn't even get me the right stuff and didn't know how to toast the bagels. Kept arguing with me to change my order when I only wanted 5 simple bagels.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Hazelnut coffee has been out multiple mornings and the medium and dark roasts are some of the most disgusting swill I’ve ever tasted anywhere in the city. A food inspector would hardly even call them coffee. Tastes as if their machine hasn’t been cleaned in over a year and the brew temp is set so high it leaches all of the acid nevermind the ratio being wrong and the filters allowing a thick molasses into the dispenser. Truly the worst coffee in the greater Richmond area.
Atmosphere: 2
Food: 4
Service: 4
Horrible first experience with the brand. Customer service is very much lacking and they did not do anything to accommodate the misinformation I was given by their employee on-site.
The inside of the bagel was soft, but the outside was hard. For the price, I’d much prefer going to the grocery store in the same plaza to purchase a whole bag of softer bagels.
Service: 1
The customer service has left the building. Manager C spoke to me as if he were annoyed that he was there to work. I was so shocked he was the manager because the way he handles himself and his attitude was shocking. Really disappointed, and I hope it improves because i used to love coming here.
Atmosphere: 1
Food: 2
Service: 1
Every time I visit this location, the food is absolutely delicious and always fresh. I usually order the All-Nighter breakfast sandwich (I’m still learning all the menu names), and it’s prepared just the way I like it. A friendly team member even let me know about signing up for rewards to earn points toward my balance, which was a nice touch.
Their selection of fresh pastries and bagels is huge—you’ll have a hard time choosing just one. I haven’t tried a plain bagel with cream cheese yet, but it’s on my list for next time. I’ve also had their caramel frappuccino, and it’s amazing—the coffee tastes fresh, the flavor of the beans really comes through, and it’s always beautifully presented.
Highly recommend this location for great food, friendly service, and plenty of tasty options.
Atmosphere: 3
Food: 5
Service: 3
went there today at about 8:45 am. No customer service..when we walked up to the counter, the employee just looked at us, never said a word...I had asked for butter on the side, it was on the bagel and so much I could scrape a huge amount of, and the bagels were barely toasted...No customer service at all from any of the employees. The employee at the cash register was using his bare hands to check order, reaching into bags and picking up peoples bagels without gloves on. Everyone seem to not want to be working today. Will not go to this location again.
Atmosphere: 1
Food: 2
Service: 1
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