Firebirds Wood Fired Grill
11800 W Broad St, Richmond
(804) 364-9744
Recent Reviews
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The lobster dip was amazing as always!!! Perfectly prepared! BUT the shrimp and grits was absolutely disgusting and highly disappointing!! No flavor grits were super watery shrimp wasn’t good at all either. Left more angry and disappointed than anything. I always heard that the brunch menu was very good and I do not see it one bit at all. The baked French toast was nothing more than candied bread!! More than likely my very last time ever attending the brunch there. Probably won’t be back for lunch or dinner for a while either. Brunch is a 1 out of 10 DO NOT RECOMMEND. Like I said. More disappointed than anything. Not fulfilling at all. Definitely not pleasant. I could’ve made this food at home and would’ve been way better than what I was served today smh.
Atmosphere: 4
Food: 1
Service: 4
Dining Experience was mixed this time around - some good things, some not so good. The positive - on one entree the requested starch substitution made the dish just perfect - delicious flavor with portion size as pictured. Our second entree did have a few positives such as the protein being cooked as desired and the second batch of fries being hot. However, this entree was not as pictured - 1/2 covered in protein, 1/4 fries, and 1/4 salad. What arrived was a minuscule steak and fry portion with the salad being wilted (appeared as child's portion on a full size plate). Server noticed the entree's sparseness and initiated bringing more fries (not steak) to go with the six fries on the plate. After fries arrived another staff member approached to ensure everything was ok; we had not complained or requested a manager so this just detracted from our dining experience. Other misses - requested condiments not arriving with the entrees and slowness getting our meals. Hoping all of this can be attributed to inexperienced/ new staff.
Our server knocked it out of the park and the cheeseburger was ridiculously good.
Atmosphere: 5
Food: 5
Service: 5
One of the best dinner experiences I have ever had... Waiter was outstanding and was attentive to the entire table... I brought a cake, and they cut and put the candles on the cake and brought it to the table... Very good choice in choosing Firebirds Wood Fired Grill...
Staff is Evil. “Manager” Lawrence is unprofessional and not suitable to be a manager.
Atmosphere: 1
Food: 1
Service: 1
Family gathering last week. #1 This is Sierra. Well the drink came out in a good amount of time and lemonade is 4/5. The wood grilled salmon was grilled perfectly and had a great savoring taste to it 5/5. The service was amazing, overall 4/5. #2, Whiskey, the cocktail was excellent, The Santa Fe burger had an interesting combination of fine ground beef. The flavor from the condiments was excellent. Great taste and value. #3, Juliette, the shrimp salad was basically a portion of bag salad with shrimp scattered on top with a few additional toppings. Marginal. Service excellent as is the restaurant interior decoration.
Atmosphere: 5
Food: 4
Service: 5
Our waitress Indy was awesome. She was very friendly and attentive..
the atmosphere, it was hot, maybe the AC unit was broken.
The Double Black Martini was delicious. Food was delicious too.
Atmosphere: 3
Food: 4
Service: 5
I visited the restaurant this weekend and I spent my time with my family. I really enjoyed the meal and the beverages. Everything was really good. And the service was splendid. I hope to come back again. Recommend 100%.
I spent my birthday with my husband and kids. I was ordering a meal and was very fast. The attention was splendid. I'm thinking in came back next time. The best of all was the meal was very good. Recommended 100%.
Atmosphere: 5
Food: 5
Service: 5
The best meal you can enjoy is in this restaurant. I spent my time with my family and we had a good time. The service was really good. Recomended 100%.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The female manager at Firebirds Wood Fired Grill was rude and condescending. When we raised an issue with our order, she sarcastically dismissed us, offering no apology or solution. Her unprofessional attitude ruined our experience, and we won’t be back despite decent food.
Atmosphere: 3
Food: 4
Service: 2
A great atmosphere for family fun. Excellent food. Exceptional service... I highly recommend this restaurant. This is my third time here, and I'd definitely come back with my family.
Atmosphere: 5
Food: 5
Service: 5
We went here to have a little retirement celebration for my mom. Everything was perfect drinks were just what the doctor ordered. Steaks were cooked perfectly!
And none that means anything without a good server. And we had the best and most attentive server anyone could ask for. Amaiya never let our drinks run dry and kept our table clean and food was on time!
Atmosphere: 5
Food: 5
Service: 5
We went as a family and had a great time. The food is top quality, the service is excellent, and the prices are very good. I definitely recommend them 100%.
Zoey and Jennifer were amazing ! I came in and Zoey gave me an idea for lunch because i had no idea what I wanted to eat. The food she suggested was fabulous! The manager Jason was very friendly and amazing. I will be back
Atmosphere: 5
Food: 5
Service: 5
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