Five Guys
931 W Broad St, Richmond
(804) 359-0059
Recent Reviews
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It’s is always so clean and well maintained! The back of house from what i see looks very clean as well. The staff are super kind and attentive. You can tell they all value each customer and the quality of service they are providing. Possibly the best five guys i’ve ever been to
Atmosphere: 5
Food: 5
Service: 5
Food is excellent. 1 cup of fries is perfect to share.
Atmosphere: 4
Food: 4
Service: 4
their food is great and I highly recommend it and their service is amazing
Atmosphere: 5
Food: 5
Service: 5
As a fan of in-n-out, it was a nice attempt at creating a similar experience, but definitely not the same. The prices are quite high for fast food, but my milkshake was very good (even though my order was not correct). The floor was also very sticky.
Wheelchair accessibility: Narrow aisle
Atmosphere: 2
Food: 4
Service: 4
Bad service from the boys.
All the potatoes thrown in the bag. And one pays for the service.
Service: 1
Great food
Atmosphere: 5
Food: 5
Service: 5
Always good burgers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Bacon Cheeseburger, Bacon Cheeseburger
Quick and delicious
Atmosphere: 5
Food: 5
Service: 5
Burgers, fries, and PB milkshake were great plus the cashier, Kianna (sorry if I spelled it wrong!) was so friendly and helpful! ?
Service: 5
Recommended dishes: Cheeseburger
Best cheeseburger I've had in years. Staff is very customer- oriented; Very upbeat and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Restaurantji Recommends
We order from this location 2-3 times per week! We absolutely love Five Guys!!!!! Food is always fresh and hot , our orders are always accurate. Every member of the staff is super friendly and very caring ❤️
Shout out to Jawan and Matt - making the best burgers in town ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Cajun Fries, Cookie, Grilled Mushrooms
Good but $20 for a burger is tough to afford.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cheeseburger
We order from this location 2-3 times per week! We absolutely love Five Guys!!!!! Food is always fresh and hot , our orders are always accurate. Every member of the staff is super friendly and very caring ❤️Shout out to Jawan and Matt - making the best burgers in town ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Bacon Cheeseburger, Five Guys Style, Little Fries, Large Cajun Fries, Cookie, Hamburger, Cheeseburger, Bacon Burger, Bacon Cheeseburger, Grilled Mushrooms
Jawon is the best!Thank you
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Little Fries
Burger and fries for lunch were good. $19.95, though. And they got my order wrong. They gave me a little burger instead of a regular burger. When I called, the person answering the phone kept telling the manager that I ordered a little burger and got a regular burger (the opposite of what happened). She had to put the manager on the phone because she said she couldn't figure out how to explain it to him. The manager offered to make me a new burger (my lunch break was over by this time) or he could email his district manager and it would take 5-7 days to issue me a refund.The correct response to this situation should have been, "I'm sorry. I'll make you a new burger and refund your money due to the inconvenience of you having to come back." Instead, they gave me a soda. And a store manager ought to have the ability to issue a refund. Having to go to a district manager to issue a refund of a fast food meal is just a ridiculously bad process.If you're going to charge $19.95 for a burger and fries, your customer service should be top notch.
Atmosphere: 3
Food: 5
Service: 2
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