Five Guys

931 W Broad St, Richmond
(804) 359-0059

Recent Reviews

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Shelby Rainey

It’s is always so clean and well maintained! The back of house from what i see looks very clean as well. The staff are super kind and attentive. You can tell they all value each customer and the quality of service they are providing. Possibly the best five guys i’ve ever been to

Atmosphere: 5

Food: 5

Service: 5

Jean Morgan

Food is excellent. 1 cup of fries is perfect to share.

Atmosphere: 4

Food: 4

Service: 4

tamera witham

their food is great and I highly recommend it and their service is amazing

Atmosphere: 5

Food: 5

Service: 5

Dominik

As a fan of in-n-out, it was a nice attempt at creating a similar experience, but definitely not the same. The prices are quite high for fast food, but my milkshake was very good (even though my order was not correct). The floor was also very sticky.

Wheelchair accessibility: Narrow aisle

Atmosphere: 2

Food: 4

Service: 4

Gregorio Chó

Bad service from the boys.

All the potatoes thrown in the bag. And one pays for the service.

Service: 1

Barbara Davis

Great food

Atmosphere: 5

Food: 5

Service: 5

Wendy Laflin

Always good burgers.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Little Bacon Cheeseburger, Bacon Cheeseburger

Zack

Quick and delicious

Atmosphere: 5

Food: 5

Service: 5

Katie Tomlinson

Burgers, fries, and PB milkshake were great plus the cashier, Kianna (sorry if I spelled it wrong!) was so friendly and helpful! ?

Service: 5

Recommended dishes: Cheeseburger

Jason D

Best cheeseburger I've had in years. Staff is very customer- oriented; Very upbeat and friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger

Gabby Brown

We order from this location 2-3 times per week! We absolutely love Five Guys!!!!! Food is always fresh and hot , our orders are always accurate. Every member of the staff is super friendly and very caring ❤️
Shout out to Jawan and Matt - making the best burgers in town ???

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Large Cajun Fries, Cookie, Grilled Mushrooms

Jason Seibel

Good but $20 for a burger is tough to afford.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Cheeseburger

Claudia Brown

We order from this location 2-3 times per week! We absolutely love Five Guys!!!!! Food is always fresh and hot , our orders are always accurate. Every member of the staff is super friendly and very caring ❤️Shout out to Jawan and Matt - making the best burgers in town ???

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Little Bacon Cheeseburger, Five Guys Style, Little Fries, Large Cajun Fries, Cookie, Hamburger, Cheeseburger, Bacon Burger, Bacon Cheeseburger, Grilled Mushrooms

Kimmie

Jawon is the best!Thank you

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Little Fries

Heath Rambo

Burger and fries for lunch were good. $19.95, though. And they got my order wrong. They gave me a little burger instead of a regular burger. When I called, the person answering the phone kept telling the manager that I ordered a little burger and got a regular burger (the opposite of what happened). She had to put the manager on the phone because she said she couldn't figure out how to explain it to him. The manager offered to make me a new burger (my lunch break was over by this time) or he could email his district manager and it would take 5-7 days to issue me a refund.The correct response to this situation should have been, "I'm sorry. I'll make you a new burger and refund your money due to the inconvenience of you having to come back." Instead, they gave me a soda. And a store manager ought to have the ability to issue a refund. Having to go to a district manager to issue a refund of a fast food meal is just a ridiculously bad process.If you're going to charge $19.95 for a burger and fries, your customer service should be top notch.

Atmosphere: 3

Food: 5

Service: 2

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