The food is always great! Maybe the service could be a little faster, but the manager comped our order for us waiting over 30 minutes. That was nice and unexpected as we did not complain at all.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cheeseburger, Five Guys Style Fries
Brandon Russ (TIJOLO)
Great food and always lovely and friendly staff! ?Parking: Open, mall parking lotWheelchair accessibility: Wheelchair accessable ramp.
My sandwich was very good, my milkshake was okay. I will go back, but no milkshake.
Atmosphere: 5
Food: 4
Service: 5
Max Jones
Ordered 4 burgers online totaling $45.01 from the Chesterfield Town Center Five Guys location in Midlothian, Virginia. Ready time was 5:18pm on 7/4. Arrived shortly before that and notified cashier that I was here for my pickup order. She told me that it would be ready in 3 minutes. I sat down and began watching them work in the kitchen while patiently waiting for my food. My order name was never called, and after 30 minutes the associates figured out that the Doordash order for Jamie was left and my order was taken instead causing an issue with both our orders not going to the right people. Feel bad for that guy ordering from doordash but at least he can get a refund. I told them I was picking up for Jordan and they remade the order. I watched them make the order and leave it out on the finisher table for about 5-10 more minutes and watch its life grow cold while they made other orders not expediting mine. I was offered a drink but I declined as this is not a sufficient remedy for the situation. Poor Customer Service. When I got in the car I checked my order for accuracy. I had ordered 2 grilled cheese burgers with bacon, and 2 grilled cheese orders with jalapenos, hot sauce, and grilled onions. Not only did none of the burgers contain grilled onions, neither contained jalapenos, but both had bacon, and hot sauce. I can't eat bacon, and my wife doesn't like hot sauce. I face palmed, lowered my head in disappointment and drove away as I can't trust this store anymore. Our remade order was made wrong with no attention to the order details, and this was after I had to wait because my food was given out to the wrong person. I know its July 4th and its a holiday, but there is no excuse for this type of incompetence. I have had similar situations like this happen before at this location but never this bad. I can overlook a few errors every now and then, its understandable, but this was a giant "F" for failure today. 1 star all around.
Atmosphere: 1
Food: 1
Service: 1
Mike Casey
Our favorite fast food restaurant. Time from placing order to receiving it is always short. Food is consistently delicious, and always hot.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Double Bacon Cheeseburger Cajun Fries and Vanilla Milkshake with Whipcream, Bacon Dog, Veggie Sandwich, Five Guys Style Fries, Kosher Style Hot Dog, Voted Best French Fries
John “Wally”
Not a big fan - they are expensive. But I can see it's a quality place. If burgers is your thing.Vegetarian options: If you are vegetarian.... You will be paying a lot for very little. I suggest looking elsewhere for lettuce, tomato and onion sandwich. (Didn't even see a y.beyond burger on the menu - but if I'm going vegan I wouldn't do that one either.
Atmosphere: 5
Food: 5
Service: 5
GEORGE VASSILAS
$6.00+ for small fries. $12.50 for a cheeseburger. How do families afford this?
Tressa Whitlock
5 minutes before close and they didn't miss a beat! Double Bacon Cheese Burger ? ? Regular fries ? ?
Atmosphere: 5
Food: 5
Service: 5
Steven Kendall
Nice, clean restaurant with friendly staff. Ample parking. The food is very good, but pricey. Their standard hamburger has 2 patties & a choice of many toppings for $10.69. The “small” fries have enough for two people. With a small Coke, everything came to $20.53, without tip.
Atmosphere: 3
Food: 4
Service: 4
Steven K.
Nice, clean restaurant with friendly staff. Ample parking. The food is very good, but pricey. Their standard hamburger has 2 patties & a choice of many toppings for $10.69. The "small" fries have enough for two people. With a small Coke, everything came to $20.53, without tip.
The food was good. But the young men were to busy on their phones or talking to
Atmosphere: 2
Food: 5
Service: 3
Matt Hoover
Delicious food and professional staff. Definitely will be back whenever I'm craving a perfectly made burger.
supreme dylan
To start off our cashier (Stephanie B) as on the receipt was extremely rude & discourteous. I’m normally not the type to write reviews, but not only was she rude to me but also other customers in line. For absolutely no reason must I add. I understand things can get busy (I’ve worked in fast food before) but this is no way to treat people. Although, I will say the other employees were very kind & Food was fresh & quick.
Debra Gibbs
Great service!!The food is great little expensive so I treat myself once in awhile. This time I was confused on what I order thought I ordered two patties. When I approached the team about the order at that time I was reading my receipt and saw that I did order a small Burger. I apologize about my mistake. They were still willing to prepare it for me even though I didn't pay.
The food is always great! Maybe the service could be a little faster, but the manager comped our order for us waiting over 30 minutes. That was nice and unexpected as we did not complain at all.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cheeseburger, Five Guys Style Fries
Great food and always lovely and friendly staff! ?Parking: Open, mall parking lotWheelchair accessibility: Wheelchair accessable ramp.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Double Cheeseburger, Bacon Burger, Five Guys Style Fries
My sandwich was very good, my milkshake was okay. I will go back, but no milkshake.
Atmosphere: 5
Food: 4
Service: 5
Ordered 4 burgers online totaling $45.01 from the Chesterfield Town Center Five Guys location in Midlothian, Virginia. Ready time was 5:18pm on 7/4. Arrived shortly before that and notified cashier that I was here for my pickup order. She told me that it would be ready in 3 minutes. I sat down and began watching them work in the kitchen while patiently waiting for my food. My order name was never called, and after 30 minutes the associates figured out that the Doordash order for Jamie was left and my order was taken instead causing an issue with both our orders not going to the right people. Feel bad for that guy ordering from doordash but at least he can get a refund. I told them I was picking up for Jordan and they remade the order. I watched them make the order and leave it out on the finisher table for about 5-10 more minutes and watch its life grow cold while they made other orders not expediting mine. I was offered a drink but I declined as this is not a sufficient remedy for the situation. Poor Customer Service. When I got in the car I checked my order for accuracy. I had ordered 2 grilled cheese burgers with bacon, and 2 grilled cheese orders with jalapenos, hot sauce, and grilled onions. Not only did none of the burgers contain grilled onions, neither contained jalapenos, but both had bacon, and hot sauce. I can't eat bacon, and my wife doesn't like hot sauce. I face palmed, lowered my head in disappointment and drove away as I can't trust this store anymore. Our remade order was made wrong with no attention to the order details, and this was after I had to wait because my food was given out to the wrong person. I know its July 4th and its a holiday, but there is no excuse for this type of incompetence. I have had similar situations like this happen before at this location but never this bad. I can overlook a few errors every now and then, its understandable, but this was a giant "F" for failure today. 1 star all around.
Atmosphere: 1
Food: 1
Service: 1
Our favorite fast food restaurant. Time from placing order to receiving it is always short. Food is consistently delicious, and always hot.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Double Bacon Cheeseburger Cajun Fries and Vanilla Milkshake with Whipcream, Bacon Dog, Veggie Sandwich, Five Guys Style Fries, Kosher Style Hot Dog, Voted Best French Fries
Not a big fan - they are expensive. But I can see it's a quality place. If burgers is your thing.Vegetarian options: If you are vegetarian.... You will be paying a lot for very little. I suggest looking elsewhere for lettuce, tomato and onion sandwich. (Didn't even see a y.beyond burger on the menu - but if I'm going vegan I wouldn't do that one either.
Atmosphere: 5
Food: 5
Service: 5
$6.00+ for small fries. $12.50 for a cheeseburger. How do families afford this?
5 minutes before close and they didn't miss a beat! Double Bacon Cheese Burger ? ? Regular fries ? ?
Atmosphere: 5
Food: 5
Service: 5
Nice, clean restaurant with friendly staff. Ample parking. The food is very good, but pricey. Their standard hamburger has 2 patties & a choice of many toppings for $10.69. The “small” fries have enough for two people. With a small Coke, everything came to $20.53, without tip.
Atmosphere: 3
Food: 4
Service: 4
Nice, clean restaurant with friendly staff. Ample parking. The food is very good, but pricey. Their standard hamburger has 2 patties & a choice of many toppings for $10.69. The "small" fries have enough for two people. With a small Coke, everything came to $20.53, without tip.
Restaurantji Recommends
good food I was very satisfied
The food was good. But the young men were to busy on their phones or talking to
Atmosphere: 2
Food: 5
Service: 3
Delicious food and professional staff. Definitely will be back whenever I'm craving a perfectly made burger.
To start off our cashier (Stephanie B) as on the receipt was extremely rude & discourteous. I’m normally not the type to write reviews, but not only was she rude to me but also other customers in line. For absolutely no reason must I add. I understand things can get busy (I’ve worked in fast food before) but this is no way to treat people. Although, I will say the other employees were very kind & Food was fresh & quick.
Great service!!The food is great little expensive so I treat myself once in awhile. This time I was confused on what I order thought I ordered two patties. When I approached the team about the order at that time I was reading my receipt and saw that I did order a small Burger. I apologize about my mistake. They were still willing to prepare it for me even though I didn't pay.
Atmosphere: 5
Food: 5
Service: 5