Fresh Wok
5146 Nine Mile Rd, Richmond
(804) 737-1888
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Excellent, Excellent customer service and delivery always!!!!
Food: 5
Service: 5
It's more of a takeout place they have seats and chairs but when I went in it wasn't crowded it was empty
Atmosphere: 5
Food: 3
Service: 3
Food was terrible this visit. Have had them before and it was good.
Terrible food I ordered something that in the online photos was different by simply calling excuses and seen that customers complain and they simply respond with excuses and worked. In restaurants for many years and we always have to provide the best customer service but not here here is the worst service and the worst food a spaghetti with yellow dye 14 dollars I never complain about the price since the food is sometimes worth it there are simply times like this in which they gave me a terrible meal please never ordene here!
I had takeout
Food: 4
Service: 5
Don’t recommend unfortunately. Ordered Lo mein.
Atmosphere: 4
Food: 3
Service: 4
This place serves great food. Normally hot and fresh. Im always satisfied. This place typically looks like a carry out, they have dining but iv never seen people sitting down eating.
Atmosphere: 3
Food: 5
Service: 3
Good customer service and food was delivered hot and fresh.
Food: 5
Service: 5
Me and the wife ate here yesterday we had it delivered to our one of the dishes that we ordered Had plastic in it And we called To tell them And the only thing they had to say was OK we use plastic to wrap the rice next time we give you free one
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Curry Duck, Crispy Fried Wonton, House Salad, General TSO's Chicken, California Roll, Roll, Shrimp Fried Rice, Dumplings, Shrimp Tempura, Shrimp Egg Foo Young
We order here all the time. And the food is great, but recently I ate the sweet, mango, sticky rice, and as I was chewing, I choked on something. I had pulled a plastic wrap out of my mouth. I immediately called and spoke to a male manager and told him. He agreed that it was plastic that they wrap the rice with. He had then told me my next order he would give me a free, sticky rice. First of all, Who says i'm going to order here again after what had happened? My little girl was eating the same thing. I'm just glad this happened to me and not her. I just don't think they realize how serious this was. I'm sorry I had to leave a bad review, because y'all's food is good, and I understand things happen. I just wish y'all could understand how serious this really was.
Restaurantji Recommends
Food good, location not as well
Atmosphere: 2
Food: 3
Service: 4
Food was delicious, service was lacking.
Waiter was doing to go orders and waiting on tables. I was the only customer eating in. Food was very good.
Atmosphere: 3
Food: 5
Service: 3
We were very disappointed by the quality of our food when it arrived. The beef in both entrees was over cooked, the fried rice tasted old, we did not receive our complimentary California roll that was supposed to come with our $55.75 meal. Our spring rolls were swimming in oil. The only thing about the meal that was good was the Tom Yum soup and the mango sticky rice. Very disappointing. You must have changed cooks because your food was the BEST in town prior to COVID. Now your food is mediocre and not worth the price. Very disappointing.
Food: 2
Service: 5
I have bought food before and I had never had a problem but today they gave me a meal that made me vomit it has too much salt and cannot be eaten
Atmosphere: 3
Food: 1
Service: 4
Chicken wings were tough. Pork fried rice was mid. I didn't eat it. Kung pao chicken was bad. That chicken was tough too. Best thing was the wonton soup broth. Even the scallions in the soup were tough smh. Didn’t eat the wonton after one bite. Wish I had my $25 bucks back. Good service. Bad food.
Atmosphere: 2
Food: 1
Service: 4
Loading...