The food is good but the service at the restaurant was OK. The real problem is 15-20 minutes before closing No one will answer the phone to check to see if my blind father left his hearing aid on the floor because it could’ve fallen out. I understand stores answer sometimes when it gets close to closing time with fear they might have to do work Right before closing and they could’ve already been working on cleaning up but Jersey Mike’s ordering system is not over the phone so the logic doesn’t it makes sense. And when the phone rings 15 different times, maybe it’s for a reason. Thanks for the great food, but some customer service would be great
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Club Sub
April Glo
Clean place, as usual fresh food & toppings. 20 mins for a reg size buffalo chicken sub my hubby ordered was a bit more than just "slow"...be realistic if someone comes in here and there's only 8 people in the building, 3 orders Infronta us...then being on lunch break wouldnt seem risky, right? But apparently it is here.Also, I got a regular turkey and provolone with L, T, P and no other sauces etc but I did get oil/vinegar. That girl put so much on my sub you would think she was putting a dog gone fire out. Soooo yep, here I sit while the hubby eats his "took too long" sub " still have half of mine...cuz it takes like vinegar bread.Why do I always feel like doing the right thing and tipping people for service they should provide anyways as part of their iob? PLUS I end up with unwanted or unreasonable complications on top? It's like when I go to Bojangles on Staples Mill and hear the intercom voice say back "ma'am we don't have any chicken!"Today is the day that I reevaluate tipping from where I already cut down on how much to probably nothing here on out. People spent a lot of money on food made by other places now, I just feel like businesses forget that. Think poor pitiful CoVID us....well what about poor pitiful inflation US?
Atmosphere: 4
Food: 3
Service: 2
Mia H
Rude staffSub was good thoStaples mill folks are way more
Food: 5
Jay S
Good hoagies and cheese steaks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Philly Cheese Steak, Big Kahuna Cheese Steak, Big Kahuna Cheesesteak Grilled Onions Peppers Mushrooms Jalapenos & Extra White American Cheese, Chipotle Chicken Cheese Steak
Phillip Piedmont
I love how they slice the cold cuts to order so you know it's super
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub
Blase Keegel
This was the first time I had trouble with the curbside pickup... I will give them another chance.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Jersey Shore Sub
steve twerdak
Show up 45min before they close and there already out of all bread! Cheap cheap cheap owner
Norm
Good food, good price friendly staff and the store smelled
Atmosphere: 5
Food: 5
Service: 5
Jason Kaplan
If it’s good for Danny Devito, it’s good for me
Shane Barker
The evening crew suffers from depression. Jersey mikes needs to have better insurance because they are probably in need of Prozac.
If I could give them a zero I would Monday through Friday unless you have a hour lunch just skip even going there staff moves with no urgency. I thought one day let me beat the system and order online still took 45 mins. Honestly pretty pissed I wasted my entire lunch watching your staff make a sandwich one by one and left still hungry. To the GM who probably doesn’t care please send someone you know in on a lunch rush so you can fix it
Service: 1
Nathaniel R.
I walked inside the store looking forward to a sub then got asked by a impatient employee my order. She was rude and condescending, made it hard to talk to her about an ORDER. Another employee got my attention and said there isn't white bread. The guy infront of me got white bread, that's okay, I said to cancel due to the service and inconvenience then she threw a mini fit and was even more rude then the other. Aggressively slapping the stove with food and sagging her shoulders walking. Horrible customer service. I looked to the guy on the left and he understood my look. Went to pay, 19 bucks for a sub from 16 something cents, nice. Wanted a discount but didn't want to be rude to how business goes, ironic
Jessica Schaeffer
HORRIBLE customer service. I waited 45 minutes for an order I did online for curbside. Had to go into the store and was told I'd have to WAIT EVEN LONGER for my food to be made. I've worked many years in customer service and this is NOT how you treat people.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Jersey Shore Sub
Nickii W
The food is always good. I see a lot of comments complaining about the oil and vinegar being messy, they do put the condiments on the meat itself, so a suggestion would be asking them to put it on the bread instead(that’s what I ask for and they have no problem doing it.) There’s always one person who’s very welcoming, I believe he’s the manager, he’s an older man who wears glasses. He’s always nice, but the rest of the staff seem to have a hard time greeting customers and they more than likely will not have a smile on their face. Overall, they are pretty quick making the food & it always tastes good.
Atmosphere: 5
Food: 5
Service: 3
Sherrie Jeffers
I don't really understand why they stopped putting food at the pickup shelves, so now whenever people order takeout they have to cut in line and ask them to find the food. It's much more obtrusive and the employees like to pretend like they can't see you. Several times in thr last month they have completely forgotten to make my order and I've had to stand there and wait while they serve the people in line even though my order is over 30 min past ready for pickup.
The food is good but the service at the restaurant was OK. The real problem is 15-20 minutes before closing No one will answer the phone to check to see if my blind father left his hearing aid on the floor because it could’ve fallen out. I understand stores answer sometimes when it gets close to closing time with fear they might have to do work Right before closing and they could’ve already been working on cleaning up but Jersey Mike’s ordering system is not over the phone so the logic doesn’t it makes sense. And when the phone rings 15 different times, maybe it’s for a reason. Thanks for the great food, but some customer service would be great
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Club Sub
Clean place, as usual fresh food & toppings. 20 mins for a reg size buffalo chicken sub my hubby ordered was a bit more than just "slow"...be realistic if someone comes in here and there's only 8 people in the building, 3 orders Infronta us...then being on lunch break wouldnt seem risky, right? But apparently it is here.Also, I got a regular turkey and provolone with L, T, P and no other sauces etc but I did get oil/vinegar. That girl put so much on my sub you would think she was putting a dog gone fire out. Soooo yep, here I sit while the hubby eats his "took too long" sub " still have half of mine...cuz it takes like vinegar bread.Why do I always feel like doing the right thing and tipping people for service they should provide anyways as part of their iob? PLUS I end up with unwanted or unreasonable complications on top? It's like when I go to Bojangles on Staples Mill and hear the intercom voice say back "ma'am we don't have any chicken!"Today is the day that I reevaluate tipping from where I already cut down on how much to probably nothing here on out. People spent a lot of money on food made by other places now, I just feel like businesses forget that. Think poor pitiful CoVID us....well what about poor pitiful inflation US?
Atmosphere: 4
Food: 3
Service: 2
Rude staffSub was good thoStaples mill folks are way more
Food: 5
Good hoagies and cheese steaks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Philly Cheese Steak, Big Kahuna Cheese Steak, Big Kahuna Cheesesteak Grilled Onions Peppers Mushrooms Jalapenos & Extra White American Cheese, Chipotle Chicken Cheese Steak
I love how they slice the cold cuts to order so you know it's super
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub
This was the first time I had trouble with the curbside pickup... I will give them another chance.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Jersey Shore Sub
Show up 45min before they close and there already out of all bread! Cheap cheap cheap owner
Good food, good price friendly staff and the store smelled
Atmosphere: 5
Food: 5
Service: 5
If it’s good for Danny Devito, it’s good for me
The evening crew suffers from depression. Jersey mikes needs to have better insurance because they are probably in need of Prozac.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
If I could give them a zero I would Monday through Friday unless you have a hour lunch just skip even going there staff moves with no urgency. I thought one day let me beat the system and order online still took 45 mins. Honestly pretty pissed I wasted my entire lunch watching your staff make a sandwich one by one and left still hungry. To the GM who probably doesn’t care please send someone you know in on a lunch rush so you can fix it
Service: 1
I walked inside the store looking forward to a sub then got asked by a impatient employee my order. She was rude and condescending, made it hard to talk to her about an ORDER. Another employee got my attention and said there isn't white bread. The guy infront of me got white bread, that's okay, I said to cancel due to the service and inconvenience then she threw a mini fit and was even more rude then the other. Aggressively slapping the stove with food and sagging her shoulders walking. Horrible customer service. I looked to the guy on the left and he understood my look. Went to pay, 19 bucks for a sub from 16 something cents, nice. Wanted a discount but didn't want to be rude to how business goes, ironic
HORRIBLE customer service. I waited 45 minutes for an order I did online for curbside. Had to go into the store and was told I'd have to WAIT EVEN LONGER for my food to be made. I've worked many years in customer service and this is NOT how you treat people.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Jersey Shore Sub
The food is always good. I see a lot of comments complaining about the oil and vinegar being messy, they do put the condiments on the meat itself, so a suggestion would be asking them to put it on the bread instead(that’s what I ask for and they have no problem doing it.) There’s always one person who’s very welcoming, I believe he’s the manager, he’s an older man who wears glasses. He’s always nice, but the rest of the staff seem to have a hard time greeting customers and they more than likely will not have a smile on their face. Overall, they are pretty quick making the food & it always tastes good.
Atmosphere: 5
Food: 5
Service: 3
I don't really understand why they stopped putting food at the pickup shelves, so now whenever people order takeout they have to cut in line and ask them to find the food. It's much more obtrusive and the employees like to pretend like they can't see you. Several times in thr last month they have completely forgotten to make my order and I've had to stand there and wait while they serve the people in line even though my order is over 30 min past ready for pickup.
Atmosphere: 2
Food: 3
Service: 1