Jimmy John's
1318 E Cary St, Richmond
(804) 788-8859
Recent Reviews
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The service is quick and the staff are soo friendly!!!
Atmosphere: 5
Food: 5
Service: 5
i’ve gone ordered inside once and i just did delivery today. both times my food was how i i ordered it, fresh, and was ready in a timely manner!! i work down the street so i did delivery for lunch. after i ordered it, it was here within 15 minutes! the drink was wrapped in a plastic wrap to keep it from spilling as well. the only thing i didn’t like was that my cup was mostly ice
Atmosphere: 5
Food: 5
Service: 5
Had a wonderful experience at JJ Sandwich! I had actually left the store as there didn’t seem to be a vegetarian options and the server was unable to customize the sandwich the way I wanted. But just as I was walking away, Ms. Irina came running after me to understand my request. I was pleasantly surprised by her kindness and willingness to help. She prepared a delicious vegetarian sandwich exactly as I wanted.
Truly appreciate Ms. Irina for going the extra mile — this is what real customer service looks like! Kudos to her and the team at JJ Sandwich.
Atmosphere: 5
Food: 4
Service: 5
I love my girls at Jimmy John’s They Make Me Feel Loved Costumer Service Is 10/10
Atmosphere: 5
Food: 5
Service: 5
Considering the downtown location of a popular chain, I was not expecting it to be clean inside but the common areas and bathroom were pretty clean. The food was normal Jimmy John's, pretty good, nothing amazing.
Atmosphere: 5
Food: 4
Service: 3
I have always enjoyed Jimmy John's, especially their bread. We just had some on a business trip, and it hit the spot!
Atmosphere: 4
Food: 5
Service: 4
If you are a jimmy johns fan, especially their cream, cheese and avocado spread, don't order here because they will give only 25% of what you should get. Being jimmy johns fan for last 10 years, very disappointed. need to find another JJ store to order from.
Food: 1
Service: 1
ATTN management: please teach the young lady who was working on May 2, 2025 how to properly make a sandwich. The way they put the ingredients on their sandwich made it seem like they need the food that’s in the store to get them through the war for the next six months. I added photos of my sandwich versus the image of the Cubano that they advertise with online. Quite a stark difference, and they forgot my pickles. Sad day. The girl who was working sort of smiled at me, and the bathroom with clean, and my sandwich tasted good, hence some stars, but definitely had to deduct stars for the most disappointing Jimmy John’s sandwich I’ve ever had and warn people that if they are hungry, go elsewhere.
Atmosphere: 3
Food: 3
Service: 3
My delivery order was missing my soda. The drink was to me within 5 minutes of calling back. Freaky Fast! The food was delicious.
Food: 5
Service: 5
Recommended dishes: Club Lulu, Turkey Tom, Italian Night Club
Food was great. Staff was unfriendly and rude
Atmosphere: 2
Food: 5
Service: 3
Restaurantji Recommends
I've been in a handful of times and every single time the staff has been excellent.
Atmosphere: 5
Food: 5
Service: 5
Service was horrible, the workers were very rude. They looked at me like I was crazy when I asked for some extra mayo packets and cherry peppers. And after all of that, there was a staple in MY CUP OF PEPPERS! If you can go to another location you should do that!
Atmosphere: 1
Food: 2
Service: 1
Placed an order thru the app for delivery and the app had this store as my closest so I placed my order. Apparently they only deliver on cycles so they called to let me know I was too far and they’d have to void my order. I offered to go and pick up so they wouldn’t void my order and I would just pick up and yet she still wanted to void my order and have me re order. The app caused the issue I offered to pick up since it was to far for them and she couldn’t just make my order. That’s bad customer service.
Service: 1
Recommended dishes: Turkey Tom
Closed the restaurant 20 minutes early. The employees stood and watched me try to get in.
Love love love! Everything was awesome!! 10 out of 10!!! Kudos to Irina & Lydia!
Atmosphere: 5
Food: 5
Service: 5
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