Jimmy John's
1318 E Cary St, Richmond
(804) 788-8859
Recent Reviews
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I have always enjoyed Jimmy John's, especially their bread. We just had some on a business trip, and it hit the spot!
Atmosphere: 4
Food: 5
Service: 4
If you are a jimmy johns fan, especially their cream, cheese and avocado spread, don't order here because they will give only 25% of what you should get. Being jimmy johns fan for last 10 years, very disappointed. need to find another JJ store to order from.
Food: 1
Service: 1
ATTN management: please teach the young lady who was working on May 2, 2025 how to properly make a sandwich. The way they put the ingredients on their sandwich made it seem like they need the food that’s in the store to get them through the war for the next six months. I added photos of my sandwich versus the image of the Cubano that they advertise with online. Quite a stark difference, and they forgot my pickles. Sad day. The girl who was working sort of smiled at me, and the bathroom with clean, and my sandwich tasted good, hence some stars, but definitely had to deduct stars for the most disappointing Jimmy John’s sandwich I’ve ever had and warn people that if they are hungry, go elsewhere.
Atmosphere: 3
Food: 3
Service: 3
My delivery order was missing my soda. The drink was to me within 5 minutes of calling back. Freaky Fast! The food was delicious.
Food: 5
Service: 5
Recommended dishes: Club Lulu, Turkey Tom, Italian Night Club
Food was great. Staff was unfriendly and rude
Atmosphere: 2
Food: 5
Service: 3
I've been in a handful of times and every single time the staff has been excellent.
Atmosphere: 5
Food: 5
Service: 5
Service was horrible, the workers were very rude. They looked at me like I was crazy when I asked for some extra mayo packets and cherry peppers. And after all of that, there was a staple in MY CUP OF PEPPERS! If you can go to another location you should do that!
Atmosphere: 1
Food: 2
Service: 1
Placed an order thru the app for delivery and the app had this store as my closest so I placed my order. Apparently they only deliver on cycles so they called to let me know I was too far and they’d have to void my order. I offered to go and pick up so they wouldn’t void my order and I would just pick up and yet she still wanted to void my order and have me re order. The app caused the issue I offered to pick up since it was to far for them and she couldn’t just make my order. That’s bad customer service.
Service: 1
Recommended dishes: Turkey Tom
Closed the restaurant 20 minutes early. The employees stood and watched me try to get in.
Love love love! Everything was awesome!! 10 out of 10!!! Kudos to Irina & Lydia!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
No stars. This is the worst jimmy John’s in town. We get a huge order of food multiple times a month and I get a wrap with no meat and every single time they deliver a poorly made, soggy, sloppy mess that is hardly edible. Every other jimmy John’s that I have ordered this same wrap from makes it perfectly. I hope a manager sees this and teaches the staff how to care a little bit.
The delivery was very quick. I tried the new Firecracker Wrap and it was so good! I always thought Jimmy Johns was just OK, but this was flavorful and so good even though I did not eat it for about 30 minutes after I got it. It has a great kick to it. I would definitely order it again and I also want to try their Jalapeno Chicken Ranch Wrap next.
My mom also enjoyed her sandwich, #10 Hunter's Club. She said she just wish it had more mayo.
P.S. it's just the angle of the picture that makes one half look smaller. It was a good size wrap and I was stuffed after!
Food: 5
Service: 5
Would loved to have given a better review, but hey your doors were locked, at 4 pm, on a Saturday. A terrible time to be closed to the public. Shame, I was excited for my first JJ sub.
Got hardly any avocado in the Beach club. Very disappointed.
If I could leave a zero star review I would. They left my sandwich sitting outside my 8 story office building in the rain. I was waiting outside at the opposite door (per the detailed directions I wrote on the order). Will never ever order again.
Atmosphere: 1
Food: 1
Service: 1
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