This place has a great location, but the customer service is terrible. The associates and cashiers, especially the ones helping at the self-checkout, have bad attitudes. Awful experience!!!!!
Ashya Barksdale
If I could give it 0 stars I would. My first time doing pickup and had to wait almost an hour for my order to be brought to me. I placed my order online during my lunch break at 12 o’clock with hopes of picking it up from 4-5pm. I got here at 5pm and every single car that pulled up after me received their order. A manager that was helping out from another store informed me that there would be a 10 min wait and that my order was still being picked. I only ordered 11 items.
Carrie D.
There was a time that I loved shopping here but after COVID customer service went downhill. Some of their employees are just plain rude! Their produce goes bad if you don't use it the same day you buy it and you definitely have to review your receipt as sale items do not always ring up on sale.
Richard im
Great deals on an array of Kroger generics, nice produce section, if there only was a salad bar to weigh and pay, otherwise service desk takes bills, and other services like a Rug Dr rental. make Kroger my Supermarket, my only issue is the Booze aisles which is Vast which the matter questions its use of space.
Greg
One thing is certain at this Kroger. There will never be a minicart available when you walk in. Never.
Claire Dixon, nicknamed Ferventia
I love Kroger and Publix and I go to both on a regular basis.
Sean Thornton
Ah, this place had so much going for it a few years ago. They had a beautiful interior layout, they had a wonderful fresh pizza counter, with a big pizza oven, and they even had a little bar tucked in by the deli section - extremely friendly and sociable place. They've done so much violence to it in recent years - all inexplicable. They've removed all of that fun stuff and made the place much more cavernous and utilitarian and warehouse-looking. I still shop there, but I miss it's former character, and I can only shake my head and wonder why.
DeAndre Dyer
I'm here now. I asked one of their workers who had on a pink shirt and black shorts for directions to the bathroom and said acted like I wasn't even there. And I had on my work uniform.
Hitesh Parmar
Love it. Prices cannot be matched by any other grocery chain. You will find almost anything and everything here. Weekly deals are best deals.
After 30 years of grocery shopping as an adult, d like to say for the record that this Kroger has thankfully been a great experience for me for many years now. I like Kroger in general because they f their fuel point system, and this location on Broad St. in Short Pump has never let me down. I’ve had to special order items, and they did. Anything I’ve needed help with, they try to accommodate! Just remember, to get the fuel points, you HAVE to get the free app and download the digital coupons first!! Happy shopping!! 🛒 (other than our rising prices!)
M S
Good location, customer service could do better. Large variety of products, this location includes a starbucks coffee and sitting area
Dillon kao
20 minutes no customer service. Workers were unresponsive
George Stark
If I choose the self-checkout lane and I'm not asking for help, I don't need associates to come up to me and hassle me or to touch my groceries, just leave me alone. There's a reason I picked the self-checkout Lane.
This place has a great location, but the customer service is terrible. The associates and cashiers, especially the ones helping at the self-checkout, have bad attitudes. Awful experience!!!!!
If I could give it 0 stars I would. My first time doing pickup and had to wait almost an hour for my order to be brought to me. I placed my order online during my lunch break at 12 o’clock with hopes of picking it up from 4-5pm. I got here at 5pm and every single car that pulled up after me received their order. A manager that was helping out from another store informed me that there would be a 10 min wait and that my order was still being picked. I only ordered 11 items.
There was a time that I loved shopping here but after COVID customer service went downhill. Some of their employees are just plain rude! Their produce goes bad if you don't use it the same day you buy it and you definitely have to review your receipt as sale items do not always ring up on sale.
Great deals on an array of Kroger generics, nice produce section, if there only was a salad bar to weigh and pay, otherwise service desk takes bills, and other services like a Rug Dr rental. make Kroger my Supermarket, my only issue is the Booze aisles which is Vast which the matter questions its use of space.
One thing is certain at this Kroger. There will never be a minicart available when you walk in. Never.
I love Kroger and Publix and I go to both on a regular basis.
Ah, this place had so much going for it a few years ago. They had a beautiful interior layout, they had a wonderful fresh pizza counter, with a big pizza oven, and they even had a little bar tucked in by the deli section - extremely friendly and sociable place. They've done so much violence to it in recent years - all inexplicable. They've removed all of that fun stuff and made the place much more cavernous and utilitarian and warehouse-looking. I still shop there, but I miss it's former character, and I can only shake my head and wonder why.
I'm here now. I asked one of their workers who had on a pink shirt and black shorts for directions to the bathroom and said acted like I wasn't even there. And I had on my work uniform.
Love it. Prices cannot be matched by any other grocery chain.
You will find almost anything and everything here.
Weekly deals are best deals.
Very friendly staff..
Restaurantji Recommends
Excellent service
After 30 years of grocery shopping as an adult, d like to say for the record that this Kroger has thankfully been a great experience for me for many years now. I like Kroger in general because they f their fuel point system, and this location on Broad St. in Short Pump has never let me down. I’ve had to special order items, and they did. Anything I’ve needed help with, they try to accommodate! Just remember, to get the fuel points, you HAVE to get the free app and download the digital coupons first!! Happy shopping!! 🛒 (other than our rising prices!)
Good location, customer service could do better. Large variety of products, this location includes a starbucks coffee and sitting area
20 minutes no customer service. Workers were unresponsive
If I choose the self-checkout lane and I'm not asking for help, I don't need associates to come up to me and hassle me or to touch my groceries, just leave me alone. There's a reason I picked the self-checkout Lane.
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