This store is not as well cared for as it once was. I was greeted by a woman begging for change in the vestibule area next to the shopping carts. The bathrooms are disgusting. Today is July 14th. The bathroom cleaning chart says the last time it was cleaned was July 4th, which was 10 days ago.
Danita Nonya
Today, the cashier at customer service shorted my mother $50 dollars at the Staples Mill Rd. The manager, Tyler refused to credit her the money & said shd had to wait until tomorrow to be possibly refunded. My mom also said the cashier laughed about the situation. Totally inappropriate. Update: The Cashier said Tyler would fix this & when Tyler walked up & saw my mom, he said he couldn't do anything.
Charles L.
Tania in the self-checkout lane today was awesome! It's your classic suburb Kroger, all the things you need to be prepared for grilling or the week ahead. It was a Sunday afternoon, long lines, and people trying to get about their day. She did a great job moving the line, letting people know which lanes were open, and handling any issues with ease while also having just an all around fantastic personality.She is the kind of employee who really can take an organization the extra mile, thanks for making my trip to Kroger today east and stress free!!
Al M.
On a visit yesterday the shelves were poorly stocked. The bathroom was filthy. If they don't care about the cleanliness of the restroom what do you think the storeroom is like? How clean is the meat counter?I'll skip this location from now on.
Amanda S.
This review is for the Kroger gas station located at Willow Lawn- today's news of gas shortages and outages on the east coast had everyone in a panic. I was on empty when I got the news and had tried to gas up at another station earlier but there were chaotic lines blocking the street and I had to get back to work. At 6 pm I started driving home looking for a place to get gas. First place had "out of gas" signs on every pump. Passed chaotic lines at all stations for several miles, but when I got to Willow lawn there was a police officer and an employee directing traffic and expediting people to the next open pump. I was in and out in under 10 minutes and even got my Kroger fuel points discount! Very impressed! I will add that I have also been impressed by the customer service in the grocery store at that location. Good job, Kroger!
Yvodne Herman
Lombardy location is the best! They rock! Great staff and clean store! A little crowded at times but overall love this location!
Kathleen D.
Ick. I live so close to this location that Yelp Maps offers walking instead of driving directions, but it's also my least favorite nearby grocery store.It had been years since my last visit, but yesterday I needed a seasoning I didn't have at home and figured maybe a Friday afternoon wouldn't be so terrible. I was obviously wrong.Just turning into the lot was a "yikes" moment. I was able to find a parking spot without issue, started walking toward the store, and a pickup began to reverse as I was directly behind it. I screamed to avoid a human/car collision and then continued toward the building.As I continued toward the store, another big vehicle came racing down the path. It got extremely close to me (in the white striped crosswalk), before revving its engine and racing on after I made it to the storefront, as if my existence had massively inconvenienced him. Ugh.So I walked into the store, up to the spice aisle, and considered looking around a bit -- but the anxiety from how busy the store was made me head toward the self check outs. The woman manning the area gave me a weird look as I approached, as if it was suspect to purchase one item.The good part in all this? I used my typically neglected Kroger card and saved $2.But was the $2 worth the location's Willow Lawn agita? That's a big nope.
M S
Neatly arranged bakery
Eddie Vance
Service is always awesome even when they have a full house. The staff was very welcoming and observant. It has a great atmosphere.
Kiki Stewart
Just seen a mouse at this Kroger. Tried telling an employee that it was on aisle 3 (water and soda) and she seemed uninterested and not surprised. I normally love this Kroger and will go out of my way to shop here because of the friendly employees and free samples but that was really disturbing. They also removed the free fruit for children.
I love Kroger! We moved up from Hampton Roads and were excited there were Krogers all over the place. However, this particular Kroger is hit or miss. Sometimes the employees are so helpful, other times rude and irritated that I spoke to them. A little disappointed this is the one closest to us. I have also pointed out expired foods on 3 different occasions in the meat and deli Dept. Boy, they don’t like that, but I would rather point it out then someone accidentally purchase it!
This store is not as well cared for as it once was. I was greeted by a woman begging for change in the vestibule area next to the shopping carts. The bathrooms are disgusting. Today is July 14th. The bathroom cleaning chart says the last time it was cleaned was July 4th, which was 10 days ago.
Today, the cashier at customer service shorted my mother $50 dollars at the Staples Mill Rd. The manager, Tyler refused to credit her the money & said shd had to wait until tomorrow to be possibly refunded. My mom also said the cashier laughed about the situation. Totally inappropriate. Update: The Cashier said Tyler would fix this & when Tyler walked up & saw my mom, he said he couldn't do anything.
Tania in the self-checkout lane today was awesome! It's your classic suburb Kroger, all the things you need to be prepared for grilling or the week ahead. It was a Sunday afternoon, long lines, and people trying to get about their day. She did a great job moving the line, letting people know which lanes were open, and handling any issues with ease while also having just an all around fantastic personality.She is the kind of employee who really can take an organization the extra mile, thanks for making my trip to Kroger today east and stress free!!
On a visit yesterday the shelves were poorly stocked. The bathroom was filthy. If they don't care about the cleanliness of the restroom what do you think the storeroom is like? How clean is the meat counter?I'll skip this location from now on.
This review is for the Kroger gas station located at Willow Lawn- today's news of gas shortages and outages on the east coast had everyone in a panic. I was on empty when I got the news and had tried to gas up at another station earlier but there were chaotic lines blocking the street and I had to get back to work. At 6 pm I started driving home looking for a place to get gas. First place had "out of gas" signs on every pump. Passed chaotic lines at all stations for several miles, but when I got to Willow lawn there was a police officer and an employee directing traffic and expediting people to the next open pump. I was in and out in under 10 minutes and even got my Kroger fuel points discount! Very impressed! I will add that I have also been impressed by the customer service in the grocery store at that location. Good job, Kroger!
Lombardy location is the best! They rock! Great staff and clean store! A little crowded at times but overall love this location!
Ick. I live so close to this location that Yelp Maps offers walking instead of driving directions, but it's also my least favorite nearby grocery store.It had been years since my last visit, but yesterday I needed a seasoning I didn't have at home and figured maybe a Friday afternoon wouldn't be so terrible. I was obviously wrong.Just turning into the lot was a "yikes" moment. I was able to find a parking spot without issue, started walking toward the store, and a pickup began to reverse as I was directly behind it. I screamed to avoid a human/car collision and then continued toward the building.As I continued toward the store, another big vehicle came racing down the path. It got extremely close to me (in the white striped crosswalk), before revving its engine and racing on after I made it to the storefront, as if my existence had massively inconvenienced him. Ugh.So I walked into the store, up to the spice aisle, and considered looking around a bit -- but the anxiety from how busy the store was made me head toward the self check outs. The woman manning the area gave me a weird look as I approached, as if it was suspect to purchase one item.The good part in all this? I used my typically neglected Kroger card and saved $2.But was the $2 worth the location's Willow Lawn agita? That's a big nope.
Neatly arranged bakery
Service is always awesome even when they have a full house. The staff was very welcoming and observant. It has a great atmosphere.
Just seen a mouse at this Kroger. Tried telling an employee that it was on aisle 3 (water and soda) and she seemed uninterested and not surprised. I normally love this Kroger and will go out of my way to shop here because of the friendly employees and free samples but that was really disturbing. They also removed the free fruit for children.
Restaurantji Recommends
Neatly arranged bakery
Great sales and I love the customer service
I love Kroger! We moved up from Hampton Roads and were excited there were Krogers all over the place. However, this particular Kroger is hit or miss. Sometimes the employees are so helpful, other times rude and irritated that I spoke to them. A little disappointed this is the one closest to us. I have also pointed out expired foods on 3 different occasions in the meat and deli Dept. Boy, they don’t like that, but I would rather point it out then someone accidentally purchase it!