No concept of customer service at this location. Asked when I picked up my pizzas if they came with dipping sauce and was told they would've been included free if I have requested it as part of my online order, but since I didn't there would be a charge. Pressed a little but the employee insisted that was the store policy. So congrats to this location...you got to keep three dipping sauces but got a 1-star review and lost a customer.
Atmosphere: 1
Food: 3
Service: 1
Steve Cheney
Not a good experience. ordered online with delivery requested an hour and a half later at 7:05. Received an email at 6:37 saying pizza was on its way. Got a text shortly after saying Lilibeth from door dash would deliver my pizza at 7:18. Later got a text that said: "Your dasher will hand the order to you." At 7:27 I called the store and asked where my pizza was. He would not answer the question but said: "Two guys just left - shouldn't be long". At 7:53 I called again and asked where my pizza was. This guy actually looked it up and said: "It was delivered at 7:07." Sure enough we had an ice cold pizza sitting on the mat outside the door - NEVER got a knock.
Atmosphere: 1
Food: 1
Service: 1
Will Hensley
Marco's has now become my favorite place to grab a delicious pizza. I had their pizza a few times at work and had nothing but good things to say about them. A few days ago I was on the hunt for a good pizza and thought of them. I got online and found out that they have the option to add ingredients to the crust for more flavor... genius!!! I'll say they're the best pizza joint in Richmond until I'm proven otherwise!
Atmosphere: 5
Food: 5
Service: 5
Phillip Brown
Great place and the staff is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza Slice
Lamonie Dandridge
Staff was very friendly and the food was good. Did notice gloves not being used by
Atmosphere: 5
Food: 5
Service: 5
Juanita Allen
Everytime I order delivery from the forest hill Sheila lane Richmond location it is never a driver to deliver I get told that I would have to get it door dashed to me I am very disappointed at this point and this is the second time this happened not good
Atmosphere: 1
Service: 1
Dorothy Jourdan
Hot honey sauce is fireSo
Atmosphere: 5
Food: 5
Service: 5
Ross Mowchan
Pizza was really good the first time, but never got to taste it the second time. Delivery time was exceeded by 25 minutes and Marco's could not even estimate when the pizza would leave the restaurant. I asked if I could come pick the pizza up myself and get a discount, but was told it would not be discounted. Ended up just cancelling the order.
I usually go to the one in midlothian turnpike but decided to try this location tonight. So glad I did, because I will be going here from now on. The pizza was absolutely delicious. We ate the entire slice crust and all. Crust hack: get the Parmesan crusted, you’ll thank me later. $10 can’t beat. Crust was not overcooked and perfect amount of pepperoni. I did order half mushroom but it’s fine was still super good.
Atmosphere: 5
Food: 5
Service: 5
Gia Gia
There was an issue with my order & Gabrielle provided exceptional service over the phone & in person. When I got to the restaurant she appeared to be by herself taking orders & making pizzas. We need more employees like her!! She deserves a raise ?? ?? ??
Atmosphere: 4
Food: 4
Service: 5
Naomi
I usually go to the one in midlothian turnpike but decided to try this location tonight. So glad I did, because I will be going here from now on. The pizza was absolutely delicious. We ate the entire slice crust and all. Crust hack: get the Parmesan crusted, you’ll thank me later. $10 can’t beat. Crust was not overcooked and perfect amount of pepperoni. I did order half mushroom but it’s fine was still super good.
Atmosphere: 5
Food: 5
Service: 5
L Wright
Staff was very friendly and provided great customer service. My new go to spot for Pizza and recommend everyone to try it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza Slice
Divine Intervention
I'm hooked on the garlic parmesan wings and the pizza is delicious. The staff is courteous.
Staff is always really friendly!
Atmosphere: 5
Food: 5
Service: 5
They are great and kind
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
No concept of customer service at this location. Asked when I picked up my pizzas if they came with dipping sauce and was told they would've been included free if I have requested it as part of my online order, but since I didn't there would be a charge. Pressed a little but the employee insisted that was the store policy. So congrats to this location...you got to keep three dipping sauces but got a 1-star review and lost a customer.
Atmosphere: 1
Food: 3
Service: 1
Not a good experience. ordered online with delivery requested an hour and a half later at 7:05. Received an email at 6:37 saying pizza was on its way. Got a text shortly after saying Lilibeth from door dash would deliver my pizza at 7:18. Later got a text that said: "Your dasher will hand the order to you." At 7:27 I called the store and asked where my pizza was. He would not answer the question but said: "Two guys just left - shouldn't be long". At 7:53 I called again and asked where my pizza was. This guy actually looked it up and said: "It was delivered at 7:07." Sure enough we had an ice cold pizza sitting on the mat outside the door - NEVER got a knock.
Atmosphere: 1
Food: 1
Service: 1
Marco's has now become my favorite place to grab a delicious pizza. I had their pizza a few times at work and had nothing but good things to say about them. A few days ago I was on the hunt for a good pizza and thought of them. I got online and found out that they have the option to add ingredients to the crust for more flavor... genius!!! I'll say they're the best pizza joint in Richmond until I'm proven otherwise!
Atmosphere: 5
Food: 5
Service: 5
Great place and the staff is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza Slice
Staff was very friendly and the food was good. Did notice gloves not being used by
Atmosphere: 5
Food: 5
Service: 5
Everytime I order delivery from the forest hill Sheila lane Richmond location it is never a driver to deliver I get told that I would have to get it door dashed to me I am very disappointed at this point and this is the second time this happened not good
Atmosphere: 1
Service: 1
Hot honey sauce is fireSo
Atmosphere: 5
Food: 5
Service: 5
Pizza was really good the first time, but never got to taste it the second time. Delivery time was exceeded by 25 minutes and Marco's could not even estimate when the pizza would leave the restaurant. I asked if I could come pick the pizza up myself and get a discount, but was told it would not be discounted. Ended up just cancelling the order.
Food: 5
Service: 2
Restaurantji Recommends
I usually go to the one in midlothian turnpike but decided to try this location tonight. So glad I did, because I will be going here from now on. The pizza was absolutely delicious. We ate the entire slice crust and all. Crust hack: get the Parmesan crusted, you’ll thank me later. $10 can’t beat. Crust was not overcooked and perfect amount of pepperoni. I did order half mushroom but it’s fine was still super good.
Atmosphere: 5
Food: 5
Service: 5
There was an issue with my order & Gabrielle provided exceptional service over the phone & in person. When I got to the restaurant she appeared to be by herself taking orders & making pizzas. We need more employees like her!! She deserves a raise ?? ?? ??
Atmosphere: 4
Food: 4
Service: 5
I usually go to the one in midlothian turnpike but decided to try this location tonight. So glad I did, because I will be going here from now on. The pizza was absolutely delicious. We ate the entire slice crust and all. Crust hack: get the Parmesan crusted, you’ll thank me later. $10 can’t beat. Crust was not overcooked and perfect amount of pepperoni. I did order half mushroom but it’s fine was still super good.
Atmosphere: 5
Food: 5
Service: 5
Staff was very friendly and provided great customer service. My new go to spot for Pizza and recommend everyone to try it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza Slice
I'm hooked on the garlic parmesan wings and the pizza is delicious. The staff is courteous.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza Slice