My kids like six piece happy meals. I have gone to this store and other McDonald’s for the entire four years that they’ve been getting happy meals and you get four and six piece. Happy meals as options you get apples or double fries and you get toys yet today even after we questioned them when they did not put the six piece in happy meal boxes like they have for the last 60+ orders that we’ve done there and they have it every other location they were rude when we simply said we asked for a happy meal happy meals come with toys they come in a box. Oh, we don’t do that for six piece. They lied and they were rude and they won’t get any more of our business. McDonald’s is definitely going downhill to allow these things to go on and I hope the manager of this location sees this and the owner of this location sees this because whoever is working on Saturday, December 20 at 2:35 PM just lied to a customer and if they are telling the truth or they’ve changed the policy then they’re wrong because they have been providing six piece happy meals like every other McDonald’s location has forever so what changed and it’s not a happy meal if it doesn’t have a toy the toys are already crap. The food is already garbage. Let the kids have the toy that makes them happy, but to not even separate the two happy meals into their own bags is plain laziness. The person at the window should be fired immediately. The manager that allowed this to happen should be fired immediately. Don’t even care that it’s the holidays the incompetence in the workplace has to stop fire them and stop calling something that doesn’t come with a toy a happy meal.
Arthur Johnson
Placed an order on the app for a quarter pounder. I got this, undercooked and pink. It took forever to leave a complaint through their app, and I have not heard back. Will never go to Mcds again.
FURTHER EDIT: I have received no response or refund, the McDonald’s staff says since I placed the order through the app, they cannot do anything. The worst service I have ever received. The response from McDonald’s below links me to the contact form I originally filled out.
Atmosphere: 1
Food: 1
Service: 1
Ahna Aldred
If I can taste the mildew in your ice then you need to get that machine cleaned or serviced or something there is no excuse for that you are going to make people sick. Your ice machine is molded on the inside and it needs to be addressed because I can actually taste it
Atmosphere: 1
Food: 1
Service: 1
Corissa Martinez
This location is the best in the area. They are very friendly and efficient. 99% of the time my order is correct and they are very nice if they need to fix something.
Atmosphere: 5
Food: 5
Service: 5
melvin singh
Cashier raged and closed the windows when I asked for my receipt
Atmosphere: 1
Food: 1
Service: 1
Jason Harlow
Excellent employees and very respectful.
Atmosphere: 5
Food: 5
Service: 5
Kel Braun
Great fast food and stellar service. Place was clean and they were on top of the orders. ONLY complaint is how those kiosks never really work right which I know is a company thing or have paper in them for a reciept.
Atmosphere: 5
Food: 5
Service: 5
Skyler Hinton
Always friendly and fresh!
Atmosphere: 5
Food: 5
Service: 5
Favor M
The best in Richmond on Southside order are place in a timely manner,very professional customer service n food taste like it prepared right,they don't mind bringing order out to car on time the one on hull st,they take for ever bring food out and no matter what you order you get small drinks,this the best my granddaughter what go no other one but the one on forest hill
The lady I forgot to ask for her number was a sweetheart and I wish she would look me up and so I can take her out
Atmosphere: 5
Food: 5
Service: 5
Shasta (Shasta)
So basically, I usually come here and it’s pretty good. I mean people are friendly and I get what I need but this morning I went on the app and tried to order a self-serve cone and the condescending lady in the drive-through after I gave her a code said that they didn’t have ice cream this early and it was too early for ice cream. If the app says it’s available it should be available and she wanted to get smart with me so I’m just giving one star all the way down definitely worth the effort to drive an extra five minutes and go to the one in Southside Plaza on Hall St., Road and Bell Boulevard Better Service and no one pretending like their physician giving you some sort of veiled rude comment about eating ice cream in the morning
Atmosphere: 1
Food: 1
Service: 1
Harvie Thomas
Inside was closed, could only use the drive tru
Atmosphere: 1
Food: 2
Service: 1
Ruth Ann Bates
I went through the drive through. The older lady who took my order and was in the first window for payment was very nice and competent. Made the whole fast food experience better than normal.
My kids like six piece happy meals. I have gone to this store and other McDonald’s for the entire four years that they’ve been getting happy meals and you get four and six piece. Happy meals as options you get apples or double fries and you get toys yet today even after we questioned them when they did not put the six piece in happy meal boxes like they have for the last 60+ orders that we’ve done there and they have it every other location they were rude when we simply said we asked for a happy meal happy meals come with toys they come in a box. Oh, we don’t do that for six piece. They lied and they were rude and they won’t get any more of our business. McDonald’s is definitely going downhill to allow these things to go on and I hope the manager of this location sees this and the owner of this location sees this because whoever is working on Saturday, December 20 at 2:35 PM just lied to a customer and if they are telling the truth or they’ve changed the policy then they’re wrong because they have been providing six piece happy meals like every other McDonald’s location has forever so what changed and it’s not a happy meal if it doesn’t have a toy the toys are already crap. The food is already garbage. Let the kids have the toy that makes them happy, but to not even separate the two happy meals into their own bags is plain laziness. The person at the window should be fired immediately. The manager that allowed this to happen should be fired immediately. Don’t even care that it’s the holidays the incompetence in the workplace has to stop fire them and stop calling something that doesn’t come with a toy a happy meal.
Placed an order on the app for a quarter pounder. I got this, undercooked and pink. It took forever to leave a complaint through their app, and I have not heard back. Will never go to Mcds again.
FURTHER EDIT: I have received no response or refund, the McDonald’s staff says since I placed the order through the app, they cannot do anything. The worst service I have ever received. The response from McDonald’s below links me to the contact form I originally filled out.
Atmosphere: 1
Food: 1
Service: 1
If I can taste the mildew in your ice then you need to get that machine cleaned or serviced or something there is no excuse for that you are going to make people sick. Your ice machine is molded on the inside and it needs to be addressed because I can actually taste it
Atmosphere: 1
Food: 1
Service: 1
This location is the best in the area. They are very friendly and efficient. 99% of the time my order is correct and they are very nice if they need to fix something.
Atmosphere: 5
Food: 5
Service: 5
Cashier raged and closed the windows when I asked for my receipt
Atmosphere: 1
Food: 1
Service: 1
Excellent employees and very respectful.
Atmosphere: 5
Food: 5
Service: 5
Great fast food and stellar service. Place was clean and they were on top of the orders. ONLY complaint is how those kiosks never really work right which I know is a company thing or have paper in them for a reciept.
Atmosphere: 5
Food: 5
Service: 5
Always friendly and fresh!
Atmosphere: 5
Food: 5
Service: 5
The best in Richmond on Southside order are place in a timely manner,very professional customer service n food taste like it prepared right,they don't mind bringing order out to car on time the one on hull st,they take for ever bring food out and no matter what you order you get small drinks,this the best my granddaughter what go no other one but the one on forest hill
Atmosphere: 5
Food: 5
Service: 5
Ignored me at the register. Walked right out
Atmosphere: 1
Service: 1
Restaurantji Recommends
The lady I forgot to ask for her number was a sweetheart and I wish she would look me up and so I can take her out
Atmosphere: 5
Food: 5
Service: 5
So basically, I usually come here and it’s pretty good. I mean people are friendly and I get what I need but this morning I went on the app and tried to order a self-serve cone and the condescending lady in the drive-through after I gave her a code said that they didn’t have ice cream this early and it was too early for ice cream. If the app says it’s available it should be available and she wanted to get smart with me so I’m just giving one star all the way down definitely worth the effort to drive an extra five minutes and go to the one in Southside Plaza on Hall St., Road and Bell Boulevard Better Service and no one pretending like their physician giving you some sort of veiled rude comment about eating ice cream in the morning
Atmosphere: 1
Food: 1
Service: 1
Inside was closed, could only use the drive tru
Atmosphere: 1
Food: 2
Service: 1
I went through the drive through. The older lady who took my order and was in the first window for payment was very nice and competent. Made the whole fast food experience better than normal.
Atmosphere: 3
Food: 4
Service: 5
Apple pie was old and hard i wasn't happy
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