McDonald's
5520 W Broad St, Richmond
(804) 282-7514
Recent Reviews
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The person who was in the drive-through at 7:30 PM on 07/30/2025 was a very rude and unpleasant lady. We kindly request the manager of this location to first teach such individuals proper manners and how to speak politely with others before allowing them to work there.
Atmosphere: 1
Food: 1
Service: 1
Very fast and kind staff.
Atmosphere: 3
Food: 5
Service: 5
I stopped by to grab some kids meals before taking the kids to the park. I ordered a Quarter Pounder for myself and it was made right and tasted good. The kids all got chicken nugget Happy Meals with apple juice.
Everything looked fine when I picked it up, but when we got to the park and sat down to eat, I realized they forgot all the apple juices. I should’ve double checked the bag, but still it was disappointing, especially with thirsty kids. The food was good, but missing items is always a little frustrating.
Atmosphere: 2
Food: 5
Service: 2
Worst mcdonald's in history
Atmosphere: 1
Food: 1
Service: 1
Employees here go above and beyond
Atmosphere: 5
Food: 5
Service: 5
They never have any milk shakes there always out of stock, shit I think they are to lazy to clean the machine
Atmosphere: 2
Food: 2
Service: 1
Place is bad dont go there!!!
My mobile order was cancelled for no reason. After placing my order again in-store, I was told after I paid that inexplicably none of their sodas were available.
The order was incorrect and the food was cold.
Ordered a large fries for curbside pickup and waited 20 minutes but no one ever came out. When I went to the drive thru I said I explained my situation but when I got the window the girl gave me attitude saying she thought i was making a new order and seemed bothered by having cancel the new fries order. I explained the situation AGAIN and was told to pull to the next window. I didn’t get an apology or anything. I hadn’t planned on complaining but the customer service is terrible.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Large Fry
Restaurantji Recommends
6 minutes before close, grill already closed. Zero excuse. Do your job until closed!!!!
Atmosphere: 3
Food: 1
Service: 1
Best service I have had in any McDonalds!
Atmosphere: 3
Food: 3
Service: 5
She locked me and my daughter in the store I asked several times to let me leave and she said I had to wait for the cops. This lady is terrible and aggressive. She doesn’t need to be in customer service. I’m calling my attorney on this one. Smh
Called the cops on me and wouldn't take my order because I wouldn't use the kiosk I have it all on film also your now on YouTube haha
Atmosphere: 1
Food: 1
Service: 1
Decent food. Use the app for good deals
Mcdonald's has the best rewards but you have to use the app.
The bathrooms (men's) were stinky but otherwise clean.
Kid-friendliness: Yes
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Quarter Pounder Hamburger, French Fries
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