McDonald's
8210 Brook Rd, Richmond
(804) 264-3512
Recent Reviews
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Completely modern, jazz playing, "Ikea-isk" tables & chairs. Easy ordering from the kiosk & they deliver the food to the table you enter on your order. Well done meal
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Mcchicken, Chicken Mcnuggets
Drive thru service is horrifying. Today, like many days, we sat for more than 15 min. at the speaker with ZERO acknowledgment from anyone, after that pulled up to the window and another driver pulled to the other window, we both sat for several minutes, even beeped a couple times and AGAIN ZERO acknowledgment from anyone!!! THE WORST
Atmosphere: 1
Food: 1
Service: 1
I had a frustrating experience at McDonald’s today that I feel compelled to share. I ordered a kids’ hamburger meal for my son, but when I got home, I realized there was no burger in the box. I immediately returned to the store to address the mistake and get the burger I paid for.I wasn’t rude when I arrived, and simply asked for the missing burger along with a small fry as compensation for the error. I also requested an Oreo McFlurry with extra Oreos, which I was willing to pay for.
However, the service was incredibly slow. The young lady at the drive-thru window spent about five minutes talking to a coworker about something unrelated to work before finally acknowledging me. When she did, she asked for my receipt, which I provided. After showing it to her manager, they asked for the box, but I explained it was at home with my son. I also reminded her about the Oreo McFlurry and the small fry, which she said would be taken care of at the second window.
At the second window, I only received the burger. I kindly reminded the worker that I was promised a small fry. That’s when three employees came to the window, as if I were being difficult, and asked what the issue was. I explained everything again to a young man, who then asked me to pull forward while they prepared the rest of my order.
A few minutes later, they handed me the small fry—five stale fries, which were clearly old—and the Oreo McFlurry with barely any extra Oreos, despite me having paid for extra. I couldn’t shake the feeling that this was being done out of spite.
I decided to go inside and ask for a refund. When I entered, the workers simply stared at me for about 10 minutes without offering any help. Other customers were also waiting, but nobody was being attended to. Eventually, I got some assistance, but the employee took my card to the back for another 10 minutes before processing the refund.
What should have been a simple fix turned into a frustrating 35-minute ordeal at a McDonald’s that’s just down the street from me. It was disappointing, and I hope the store can improve its service and customer care in the future.
The employees and the managers were extremely rude. Was not steak it was hamburger. The receptacles on the walls were the tables are had no power going to them nor did the USB ports as well and nobody knew that worked there if they had power going to them. I will never go back there. It is now the worst
Atmosphere: 1
Food: 1
Service: 1
Slowest, unfriendliest McDonald's that I have ever visited in my life.
Atmosphere: 1
Food: 4
Service: 1
Meh! I grabbed an Egg McMuffin and a Diet Coke, the sandwich was hot and the drink was cold. Job well done?
Atmosphere: 3
Food: 3
Service: 3
Another McDonald’s with the machine don’t work. This is very preposterous.
Atmosphere: 3
Food: 2
Service: 2
There is no play place
Slowest McDonald's ive ever been to. Been waiting for curbside pickup order for 20 minutes. Dining in is no better. It's just as slow if not, even slower. Ive also posted this on Google play about an issue with the app. Don't cue in when people for curbside arrive saying it'll be ready in 2-4 minutes when in fact it'll be 15 to 20 minutes. This always happens regardless of what time of day and how busy it is.
Atmosphere: 2
Food: 2
Service: 1
Extremely slow and long wait times after placing your order. After I finally got my food it wasn't even hot! Definitely advise against this location for many reasons.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Went here after a long road trip for a cheeseburger. The drive through line was at a stand still for 20 minutes. No sense of urgency whatsoever.
Manager was very rude and refused to place item in my hand!
dual drive up speaker, took 3 cars in left lane before mine in right lane
ordered biscuit and tea, got pancakes and coffee, showed receipt and told no changes, explained i didn't order coffee or pancakes and receipt proves it and told they couldn't take food back and would have to pay again to get what I ordered
Atmosphere: 1
Food: 1
Service: 1
I can't believe a small cheeseburger is now $2.39, rip off. No more McDonalds.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburger
Extremely slow... ended up cancelling order after waiting 25 minutes. Manager was terrible and didn't even say sorry.
Atmosphere: 1
Food: 1
Service: 1
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