Strike 1 - Waited 33 minutes in line at the drive-thru before reaching the cashier's window and another 7 minutes at the pick-up window. A whopping 40 minutes! But wait, it gets better. Strike 2 - Both sandwiches (quarter pounder & McCrispy) were extremely dry like they were under the hot lamp for hours. Strike 3 - There were only 5 chicken nuggets in the box that was supposed to contain 6. To top it off, there was only one pack of Ranch dressing, barely enough for the 5 nuggets. Definitely avoiding this particular McDonalds.
Atmosphere: 2
Food: 1
Service: 1
E R
Currently still waiting in a drive thru line that’s been here for 25 minutes. So much for fast food. This is the worst service around. Not to mention they closed the doors an hour early so I shouldn’t even be in this line right now. Pure laziness.
Atmosphere: 1
Food: 1
Service: 1
Rob R
One of the best McDonald's in the area. Considering how bad the other ones are.
Atmosphere: 4
Food: 4
Service: 4
Ajian Staxks
I want to share my experience with this location. My friend visited recently and was told she could not refill her drink. She followed what she was told without arguing, but the manager or whoever was in charge raised his voice at her in front of customers. When she walked to the counter, she could still hear him in the back talking about her in a loud and disrespectful way. It was embarrassing and unprofessional.
The “refill policy” also seems to change depending on who is working. One employee told her refills were allowed as long as she bought something that day. The person in charge said something completely different. The issue was less about the policy and more about how she was spoken to.
The cleanliness is another concern. The floors are often sticky or have spills. The drink station is usually dirty, with straws, tissues, and other items sitting in the drain area underneath.
There was also a time when she ordered a drink through the app and never received the cup or the refund.
I hope this location works on improving customer service and cleanliness because experiences like this are discouraging.
Atmosphere: 1
Food: 2
Service: 1
Edwin Gant
Need more better staff up front
Debi Moir
Was given the wrong food
OopJumpScare
Waiting in line 5-10mins before getting to intercom. Get to intercom to be told to wait 5-10 more mins. We order and the people was not understanding at all over a very simple order. And they working like they making to order….. smdh! Just a hot mess
Atmosphere: 1
Service: 1
Kate Smith
Steve Gandy GM should hire more professional compassionate employees. My experience was horrible! Unprofessionalism at this McDonalds is not what one would expect. Also not only did I get no help after screwing up my order, but the service here takes forever, always a line and food sucks
The worst shift supervisor, store manager and rude employees. Definitely need to bring the old store crew and management back. I definitely will not be patronizing this location ever again
GERARDO CRUZ
The people who work there are very slow, they need to move their hands faster...
Atmosphere: 1
Service: 1
Dallas Viars
The dining room closing at 11am on Saturdays is ridiculous, especially when it takes 5 minutes or more per car in the drive thru and they dint utilize their Curbside pickup spots to keep the line moving. Very inefficiently run.
Service: 1
Emmanuel Del Cid
Horrible customer service and staff dining closes at 11, and the workers decided to close at 9:45 and kicked us out
Atmosphere: 1
Food: 1
Service: 1
Hedy Elizabeth (earthynaturegal)
Here's the thing McDonald's - I don't need your mobile app deals or coupons or anything else. Just get my order correct and I would rather not have items show up in my food order that should not be there.
Strike 1 - Waited 33 minutes in line at the drive-thru before reaching the cashier's window and another 7 minutes at the pick-up window. A whopping 40 minutes! But wait, it gets better. Strike 2 - Both sandwiches (quarter pounder & McCrispy) were extremely dry like they were under the hot lamp for hours. Strike 3 - There were only 5 chicken nuggets in the box that was supposed to contain 6. To top it off, there was only one pack of Ranch dressing, barely enough for the 5 nuggets. Definitely avoiding this particular McDonalds.
Atmosphere: 2
Food: 1
Service: 1
Currently still waiting in a drive thru line that’s been here for 25 minutes. So much for fast food. This is the worst service around. Not to mention they closed the doors an hour early so I shouldn’t even be in this line right now. Pure laziness.
Atmosphere: 1
Food: 1
Service: 1
One of the best McDonald's in the area. Considering how bad the other ones are.
Atmosphere: 4
Food: 4
Service: 4
I want to share my experience with this location. My friend visited recently and was told she could not refill her drink. She followed what she was told without arguing, but the manager or whoever was in charge raised his voice at her in front of customers. When she walked to the counter, she could still hear him in the back talking about her in a loud and disrespectful way. It was embarrassing and unprofessional.
The “refill policy” also seems to change depending on who is working. One employee told her refills were allowed as long as she bought something that day. The person in charge said something completely different. The issue was less about the policy and more about how she was spoken to.
The cleanliness is another concern. The floors are often sticky or have spills. The drink station is usually dirty, with straws, tissues, and other items sitting in the drain area underneath.
There was also a time when she ordered a drink through the app and never received the cup or the refund.
I hope this location works on improving customer service and cleanliness because experiences like this are discouraging.
Atmosphere: 1
Food: 2
Service: 1
Need more better staff up front
Was given the wrong food
Waiting in line 5-10mins before getting to intercom. Get to intercom to be told to wait 5-10 more mins. We order and the people was not understanding at all over a very simple order. And they working like they making to order….. smdh! Just a hot mess
Atmosphere: 1
Service: 1
Steve Gandy GM should hire more professional compassionate employees. My experience was horrible! Unprofessionalism at this McDonalds is not what one would expect. Also not only did I get no help after screwing up my order, but the service here takes forever, always a line and food sucks
Atmosphere: 1
Food: 1
Service: 1
Ordered online. It is very quick
Atmosphere: 4
Food: 4
Service: 5
food was cold bread was hard fries were cold
Atmosphere: 4
Food: 2
Service: 4
Restaurantji Recommends
The worst shift supervisor, store manager and rude employees. Definitely need to bring the old store crew and management back. I definitely will not be patronizing this location ever again
The people who work there are very slow, they need to move their hands faster...
Atmosphere: 1
Service: 1
The dining room closing at 11am on Saturdays is ridiculous, especially when it takes 5 minutes or more per car in the drive thru and they dint utilize their Curbside pickup spots to keep the line moving. Very inefficiently run.
Service: 1
Horrible customer service and staff dining closes at 11, and the workers decided to close at 9:45 and kicked us out
Atmosphere: 1
Food: 1
Service: 1
Here's the thing McDonald's - I don't need your mobile app deals or coupons or anything else. Just get my order correct and I would rather not have items show up in my food order that should not be there.
Atmosphere: 1
Food: 1
Service: 1
Loading...