McDonald's
11125 Midlothian Tpke, Richmond
(804) 794-4005
Recent Reviews
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Good food
Atmosphere: 5
Food: 5
Service: 5
Food was fresh and hot. Unlike their sister store 3 miles down the road I never have an issue with this McDonald's
Food: 5
I always order my food through the kiosk and have it brought to my table. Well, instead of the food being brought to my table, the manager just threw it on the counter and called out the number with an attitude. Seems like the manager was lazy and didn't want to be bothered bringing my food to my table. I didn't even get my cup for my drink and when I went back to the counter to get it, the Hispanic woman behind the counter ignores me and walked away. I also received the wrong food too. I ordered the double quarter with cheese DELUXE and instead got a double quarter pounder with cheese. SO...No drink and wrong food all given with an attitude. I will never go to this place again!
Atmosphere: 1
Food: 1
Service: 1
My visit to this McDonald’s
Atmosphere: 1
Food: 1
Service: 1
This place really takes the ‘fast’ out of fast food. Waited for a mobile order pick up for 20 minutes, and was not spoken to once. I have never seen a more slow moving staff (front end or kitchen), zero urgency even as the line at the counter grew to 6 people and nobody came forward to help them either.
Service: 1
Fries were sour.... Somebody didn't change the oil today!
Food: 1
Went in. Had to use the bathroom first. As I was washing MY hands, an employee comes out of the stall, walks right by me, the water and the soap, and heads back to the kitchen! So I finished washing my hands and I left. NEVER EVER EVER AGAIN!
Atmosphere: 1
Food: 1
Service: 1
Got all my order correct and fresh.
Atmosphere: 5
Food: 5
Service: 5
I went into the dining room because the 2 lanes of the drive through were backed up. I placed my order on the kiosk, paid at the register, and waited 30 MINUTES before I got my food. When I got my order, it was WRONG. When I explained that it was wrong, the supervisor explained that I got what I ordered - through the kiosk. I had to PHYSICALLY show her the different selections I had to choose from at the kiosk, but she said that my order didn't specify no egg.
I asked for my money back. I don't see myself returning to that location any time soon, if ever again.
Atmosphere: 1
Food: 1
Service: 1
This McDonalds location is consistently bad. They are slow and often disorganized, sending cars to the waiting spots and bringing food out separately, cold, and missing items.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
The morning manager and Staff are exceptionally professional and customer friendly.
Atmosphere: 5
Food: 5
Service: 5
Absolute worse service I’ve ever gotten. Every customer has to wait. I waited 20 mins because of their incompetence
Atmosphere: 1
Service: 1
Wonder customer service
Atmosphere: 5
Food: 5
Service: 5
The food and service were all good, but the manager treated his employees very badly. Today, June 25, 2025, he was extremely rude to Boys
Garbage as normal just easy to grab app trash too
Atmosphere: 1
Food: 1
Service: 1
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