After 10pm 10 cars in the drive thru and they parked all 10. Total of 12 minutes between the time they took our payment and finally brought out our order. Sad. Do better franchisee or give it up!!
Atmosphere: 1
Food: 1
Service: 1
Deia Weatherman
I had a really great experience at this McDonald’s because of Jennifer in the drive-thru. She was super friendly, patient, and made the whole interaction feel easy and pleasant. My order was correct, everything moved quickly, and she still took the time to be kind and welcoming. You can tell she cares about doing her job well. Little moments like that make a big difference, and Jennifer definitely made my day better.
Atmosphere: 4
Food: 4
Service: 5
Gerald
I was serviced by this wonderful cashier named Jennifer! I let my child place her first order and she went above and beyond to be helpful, very transparent, very patient, very compassionate! It is people like this, that bring they same joy to McDonald’s that I had when I was a child! She’s amazing!
Atmosphere: 5
Food: 5
Service: 5
S Savage
Better than the McDonald's closer to my house!
Atmosphere: 3
Food: 4
Service: 4
Stephen M
This is literally the slowest service of any McDonald's in Richmond so many times I've had to just leave the drive-thru and head out because I'm late for work and this taking forever
Atmosphere: 3
Food: 1
Service: 1
Oliver C
The older manager here is a wonderful lady. She loves her job and it shows in the service she provides. She is always in a good mood. If I see her behind the counter, I know my order will be prepared correctly and made to the McDonald's quality standard that was instilled by Ray Kroc. Thank you for your excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
katie
I bought 13 cookies for 5.19 and when i went t get my food, they DID NOT give it to me. i waited 30 MINUTES for my food. they in fact did not give me a refund and i am furious, fuming out for agner. the place is so dirty and they receipt didn’t even print out. me and my grandchild will never come back.
Atmosphere: 1
Food: 1
Service: 1
Antoniio Harris
Worst McDonald’s I’ve encountered . Why should I have to wait in a curbside spot if I ordered the food 20 minutes in advance? Literally every curbside spot is filled at that 🤦🏾
Daniel Sanders
good, not great. just what you expect from McDonalds.
Found a long black hair that clearly wasn’t supposed to be in my Big Mac, ruined my appetite and just down right disgusting
Atmosphere: 1
Food: 1
Service: 2
Joaquin Peralta H
I asked for a plain burger 2 times and gave me to times a regular one.
Atmosphere: 4
Food: 1
Service: 3
Douglas Quackenbush
Hey...it's McDonald's!
Atmosphere: 3
Food: 4
Service: 4
Chris Carpenter
This has got to be the slowest McDonalds on the planet. Every time I place a mobile order it’s never ready at the window. Always asked to move up and park. Doesn’t matter if I order 1 item or 10 items. So much for the speedy system
Atmosphere: 1
Food: 3
Service: 1
Ryan Hilgenhold
Fastest service ive received curbside ordering a quarter pounder compared to other locations! The food arrived warm, with napkins and condiments. The curbide runner was also very nice, unfortunately i didn’t catch his name though.
After 10pm 10 cars in the drive thru and they parked all 10. Total of 12 minutes between the time they took our payment and finally brought out our order. Sad. Do better franchisee or give it up!!
Atmosphere: 1
Food: 1
Service: 1
I had a really great experience at this McDonald’s because of Jennifer in the drive-thru. She was super friendly, patient, and made the whole interaction feel easy and pleasant. My order was correct, everything moved quickly, and she still took the time to be kind and welcoming. You can tell she cares about doing her job well. Little moments like that make a big difference, and Jennifer definitely made my day better.
Atmosphere: 4
Food: 4
Service: 5
I was serviced by this wonderful cashier named Jennifer! I let my child place her first order and she went above and beyond to be helpful, very transparent, very patient, very compassionate! It is people like this, that bring they same joy to McDonald’s that I had when I was a child! She’s amazing!
Atmosphere: 5
Food: 5
Service: 5
Better than the McDonald's closer to my house!
Atmosphere: 3
Food: 4
Service: 4
This is literally the slowest service of any McDonald's in Richmond so many times I've had to just leave the drive-thru and head out because I'm late for work and this taking forever
Atmosphere: 3
Food: 1
Service: 1
The older manager here is a wonderful lady. She loves her job and it shows in the service she provides. She is always in a good mood. If I see her behind the counter, I know my order will be prepared correctly and made to the McDonald's quality standard that was instilled by Ray Kroc. Thank you for your excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
I bought 13 cookies for 5.19 and when i went t get my food, they DID NOT give it to me. i waited 30 MINUTES for my food. they in fact did not give me a refund and i am furious, fuming out for agner. the place is so dirty and they receipt didn’t even print out. me and my grandchild will never come back.
Atmosphere: 1
Food: 1
Service: 1
Worst McDonald’s I’ve encountered . Why should I have to wait in a curbside spot if I ordered the food 20 minutes in advance? Literally every curbside spot is filled at that 🤦🏾
good, not great. just what you expect from McDonalds.
Atmosphere: 1
Food: 3
Service: 4
Muffins are never toasted good
Restaurantji Recommends
Found a long black hair that clearly wasn’t supposed to be in my Big Mac, ruined my appetite and just down right disgusting
Atmosphere: 1
Food: 1
Service: 2
I asked for a plain burger 2 times and gave me to times a regular one.
Atmosphere: 4
Food: 1
Service: 3
Hey...it's McDonald's!
Atmosphere: 3
Food: 4
Service: 4
This has got to be the slowest McDonalds on the planet. Every time I place a mobile order it’s never ready at the window. Always asked to move up and park. Doesn’t matter if I order 1 item or 10 items. So much for the speedy system
Atmosphere: 1
Food: 3
Service: 1
Fastest service ive received curbside ordering a quarter pounder compared to other locations! The food arrived warm, with napkins and condiments.
The curbide runner was also very nice, unfortunately i didn’t catch his name though.
7/16/2025 5:30pm
Food: 5
Service: 5
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