terrible service. sat in the drive thru for 15 minutes and they forgot our nuggets and gave us half a thing of fries.
bclark5423
They park numerous cars in the curbside section to make the drive thru service times appear quicker than they are.
Seth
Going to this McDonalds is truly a unique experience. It has the best food of any McDonalds in the Richmond and surrounding area, but the worst service and meanest manager you'll ever meet. If you can wait for 20 minutes after ordering and paying for food, you can enjoy some of the best McDonalds food you'll ever find. If you find that waiting 20 minutes for a burger and fries is too long and you want to stop waiting and go somewhere else, you can politely ask for your money back but get ready because the meanest McDonalds manager you ever met is going to come at you like Mike Tyson and tell you that it's your fault the food is taking too long because either you ordered at peak hours and they are too busy, or you ordered when they were slow and they weren't ready, but either way, she'll make sure you know it's your fault instead of giving you you're money back. If you thank her for her feedback and still ask for your money back, she'll shove a receipt in your face and ask if they got your order wrong, you can let her know that the order is correct but that you're tired of waiting and she'll go back to blaming you for the wait. It's a lot of fun but like I said, if you can survive the wait, the food is great. I've gone through this multiple times because the McDonalds is right down the road from my office.
Chris Hailey
I'm gonna tell you what, I don't keep high expectations for fast food chains, but the management here is onto something. Everytime I've been to this location, the place it spotless. The staff are incredibly attentive, putting some sit down restaurants to shame. They're doing a good job, here.
Erica Dabney
Latte made incorrectly. Ingredients left out. Make sure you taste McCafe items before leaving or driving away. Steer clear from ordering through delivery services completely.
Patrick Fischer
Absolutely horrific service....from the manager!! Ordered my meal thru the drive-thru and was told to pull around. I hadn't provided my drink choice, but figured they'd ask when I got to the window. When I pulled up, the manager working the AM shift became very combative when I stated my drink choice. She seemed very confused when I stated a drink came with my combo meal, then blamed me for not making sure I ordered it at the pull up menu. It was almost like she had no product knowledge. She had a very apparent attitude when she took the order which became grossly worse when I got to the window.
We live in the neighborhood. The service at this location has gotten progressively worse. The orders are usually wrong and the attitudes are atrocious. Better training all around is severe needed! We will never go back to this location.
David Collier
Over price and bad service
Charging712
It’s 10:16 and doors are already locked even though dining room hours are til 11:00pm. So I go to drive thru and wait 3 minutes until someone even answers to take my order even though I’m the only one here. All I wanted was a McFlurry and of course after all that the ice cream machine is down…0/3
Dave East
This is one of the worst McDonald’s. You will never get your food at the drive thru window. They will always make you pull into a spot and then you will wait for 10-15 min for them to bring your order out. There is a serious problem with the way this McDonalds is owned and operated.
Alessia Whitley
hair in food cashiers can’t count money correctly didn’t give me the right amount back
The tables and floor are somewhat dirty. Also I was standing there want to ask for some sauces, and asked someone but they seemed to ignore me. But overall I like this McDonald’s.
Atmosphere: 2
Food: 5
Service: 2
Teresa Sanchez
Something is always missing in the horde
Atmosphere: 4
Food: 4
Service: 4
Edwin Brooks
The restaurant was empty yet no food was ready. We were told to pull up and the food would be ready in 4 minutes. Over 10 minutes later the woman working the drive through walked up and handed us the food with no apology or explanation. Rude and slow. Go to one of the other fast food restaurants in the same shopping center instead.
Atmosphere: 1
Food: 3
Service: 1
Anthony Floyd
Nice place
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: French Fries, Mcgriddles
Darlenis Ruiz
After eating here, my son got a terrible allergy all over his body and still has it.
terrible service. sat in the drive thru for 15 minutes and they forgot our nuggets and gave us half a thing of fries.
They park numerous cars in the curbside section to make the drive thru service times appear quicker than they are.
Going to this McDonalds is truly a unique experience. It has the best food of any McDonalds in the Richmond and surrounding area, but the worst service and meanest manager you'll ever meet. If you can wait for 20 minutes after ordering and paying for food, you can enjoy some of the best McDonalds food you'll ever find.
If you find that waiting 20 minutes for a burger and fries is too long and you want to stop waiting and go somewhere else, you can politely ask for your money back but get ready because the meanest McDonalds manager you ever met is going to come at you like Mike Tyson and tell you that it's your fault the food is taking too long because either you ordered at peak hours and they are too busy, or you ordered when they were slow and they weren't ready, but either way, she'll make sure you know it's your fault instead of giving you you're money back.
If you thank her for her feedback and still ask for your money back, she'll shove a receipt in your face and ask if they got your order wrong, you can let her know that the order is correct but that you're tired of waiting and she'll go back to blaming you for the wait. It's a lot of fun but like I said, if you can survive the wait, the food is great.
I've gone through this multiple times because the McDonalds is right down the road from my office.
I'm gonna tell you what, I don't keep high expectations for fast food chains, but the management here is onto something. Everytime I've been to this location, the place it spotless. The staff are incredibly attentive, putting some sit down restaurants to shame. They're doing a good job, here.
Latte made incorrectly. Ingredients left out. Make sure you taste McCafe items before leaving or driving away. Steer clear from ordering through delivery services completely.
Absolutely horrific service....from the manager!! Ordered my meal thru the drive-thru and was told to pull around. I hadn't provided my drink choice, but figured they'd ask when I got to the window. When I pulled up, the manager working the AM shift became very combative when I stated my drink choice. She seemed very confused when I stated a drink came with my combo meal, then blamed me for not making sure I ordered it at the pull up menu. It was almost like she had no product knowledge. She had a very apparent attitude when she took the order which became grossly worse when I got to the window.
We live in the neighborhood. The service at this location has gotten progressively worse. The orders are usually wrong and the attitudes are atrocious. Better training all around is severe needed! We will never go back to this location.
Over price and bad service
It’s 10:16 and doors are already locked even though dining room hours are til 11:00pm. So I go to drive thru and wait 3 minutes until someone even answers to take my order even though I’m the only one here. All I wanted was a McFlurry and of course after all that the ice cream machine is down…0/3
This is one of the worst McDonald’s. You will never get your food at the drive thru window. They will always make you pull into a spot and then you will wait for 10-15 min for them to bring your order out. There is a serious problem with the way this McDonalds is owned and operated.
hair in food cashiers can’t count money correctly didn’t give me the right amount back
Restaurantji Recommends
The tables and floor are somewhat dirty. Also I was standing there want to ask for some sauces, and asked someone but they seemed to ignore me. But overall I like this McDonald’s.
Atmosphere: 2
Food: 5
Service: 2
Something is always missing in the horde
Atmosphere: 4
Food: 4
Service: 4
The restaurant was empty yet no food was ready. We were told to pull up and the food would be ready in 4 minutes. Over 10 minutes later the woman working the drive through walked up and handed us the food with no apology or explanation. Rude and slow. Go to one of the other fast food restaurants in the same shopping center instead.
Atmosphere: 1
Food: 3
Service: 1
Nice place
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: French Fries, Mcgriddles
After eating here, my son got a terrible allergy all over his body and still has it.
Atmosphere: 1
Food: 1
Service: 1
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