Whoever was the male manager on 8/4/25 very RUDE ... UNPROFESSIONAL, seems like he didn't care about the customers❗❗ I didn't want NO FREE PIZZA, I wanted THE CORRECT PIZZA , that me & my family ordered the first time, like be foreal. I'm NEVER the type to complain, but if I'm spending MY MONEY on something & it's not right I have every right to express myself, which I was VERY NICE about the situation. What was sent to me I wouldn't even feed to my dog or cats....it was literally NO SAUCE one pizza & Alfredo on the other (which we didn't order), Then the manager stated about a discount why would I want a discount when my first order was messed up I DEFINITELY WOULDN'T BE ORDERING FROM HERE AGAIN.
SIDE NOTE: he agreed to resend the pizza's out & said it would be a hour , which we were okay with. When we called back we were on hold & HE LIED ABOUT SENDING A NEW ORDER.
Atmosphere: 1
Food: 1
Service: 1
Cole
I live up the street and my boyfriend and I order pick up from here often. It's youngsters but they're really nice. The only complaint I have is some chick insisted i tip, which was pretty odd and desperate for a pick up order
Ayesha Nawaz
Not a good one compared to north
Atmosphere: 1
Food: 1
Service: 1
Henrico Sucks
I ordered on the app. I arrived at the store, the app said my order was ready. I went inside, the guy said it wasn't ready and would be ten minutes. I returned, waited about two minutes to speak with someone, told them I was picking up an order. Then I hear the guy in the back say it hasn't even been ten minutes yet, as though he is somehow being inconvenienced. I immediately left and checked the time, comparing it to the first time I went inside. It had been eleven minutes. You don't tell a customer their order is ready, tell them it will be ready in ten minutes, then when they return eleven minutes later insinuate that they cannot tell time, and their order clearly hasn't even been placed in the oven yet. I worked at PJ's years ago. I know how long it takes to make a pizza. They also lied, claiming I later picked up the order. This guy intentionally chose to not make my pizza because of my race.
Atmosphere: 1
Food: 1
Service: 1
SmackGotIT
I've ordered here quite often and the pizza's quality if always to my liking granted they have been hit or miss with the wings. If your looking for a family friendly meal you can order a pizza from here.
Atmosphere: 3
Food: 4
Service: 4
Toya Jackson
They have a lot of teenagers working there and they do a great job. Pizza was perfect, fresh, hot and had a beautiful presentation
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie
Anonymous600
I ordered papa john's 3 times, their pizza,wings,and garlic knots are absolutely FABOLOUS!!!! AMAZING!! OMG!! SOOOO TASTY!!😁😁😁😁😁💯💯💯💯💯👍🏻👍🏻👍🏻👍🏻👍🏻👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👍🏻👍🏻👍🏻i would give papa john's 1,0000 stars🤩🤩🤩🤩🤩thank you sooo much papa john's for your amazing!! Tasty food😋😋😋yummy!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Pepperoni Pizza, Pizzas Wings
justin robinson
Somehow they magically cooked 7 pizzas in 7 minutes and they was all good..
Food: 5
Service: 5
Harry Tabb
Hadn't ordered in quite some time. Didn't taste the same. Some thing was missing!!
Parking: Large parking lot near by
Jae Fox
Will absolutely mess up your order in some way. Near 100% chance. I asked today why they always mess up orders and they responded they’re just a bad store. Awful service, give a very bad name to papa John’s, which is typically very decent. Do yourself a favor and order from Mechanicsville or any other location. Truly terrible, they really will do a terrible job, save yourself the trouble.
This place not getting better at all 3rd time I order from here pizza barely has sauce on it wings not cooked I pay all this money to have to cook chicken when it get here never again
Atmosphere: 2
Food: 2
Service: 2
Samantha Brown
This is supposed to be cheese sticks
Atmosphere: 1
Food: 1
Service: 1
Gazil P
Will not order here ever again! The box my bowl came in was just nasty, The pizza box was the same way but not half as bad. Pizza was cold. SERVICE not really sure ordered online, and the atmosphere the same. Gave 3 for each because I can only imagine.
Whoever was the male manager on 8/4/25 very RUDE ... UNPROFESSIONAL, seems like he didn't care about the customers❗❗ I didn't want NO FREE PIZZA, I wanted THE CORRECT PIZZA , that me & my family ordered the first time, like be foreal. I'm NEVER the type to complain, but if I'm spending MY MONEY on something & it's not right I have every right to express myself, which I was VERY NICE about the situation. What was sent to me I wouldn't even feed to my dog or cats....it was literally NO SAUCE one pizza & Alfredo on the other (which we didn't order), Then the manager stated about a discount why would I want a discount when my first order was messed up I DEFINITELY WOULDN'T BE ORDERING FROM HERE AGAIN.
SIDE NOTE: he agreed to resend the pizza's out & said it would be a hour , which we were okay with. When we called back we were on hold & HE LIED ABOUT SENDING A NEW ORDER.
Atmosphere: 1
Food: 1
Service: 1
I live up the street and my boyfriend and I order pick up from here often. It's youngsters but they're really nice. The only complaint I have is some chick insisted i tip, which was pretty odd and desperate for a pick up order
Not a good one compared to north
Atmosphere: 1
Food: 1
Service: 1
I ordered on the app. I arrived at the store, the app said my order was ready. I went inside, the guy said it wasn't ready and would be ten minutes. I returned, waited about two minutes to speak with someone, told them I was picking up an order. Then I hear the guy in the back say it hasn't even been ten minutes yet, as though he is somehow being inconvenienced. I immediately left and checked the time, comparing it to the first time I went inside. It had been eleven minutes. You don't tell a customer their order is ready, tell them it will be ready in ten minutes, then when they return eleven minutes later insinuate that they cannot tell time, and their order clearly hasn't even been placed in the oven yet. I worked at PJ's years ago. I know how long it takes to make a pizza. They also lied, claiming I later picked up the order. This guy intentionally chose to not make my pizza because of my race.
Atmosphere: 1
Food: 1
Service: 1
I've ordered here quite often and the pizza's quality if always to my liking granted they have been hit or miss with the wings. If your looking for a family friendly meal you can order a pizza from here.
Atmosphere: 3
Food: 4
Service: 4
They have a lot of teenagers working there and they do a great job. Pizza was perfect, fresh, hot and had a beautiful presentation
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie
I ordered papa john's 3 times, their pizza,wings,and garlic knots are absolutely FABOLOUS!!!! AMAZING!! OMG!! SOOOO TASTY!!😁😁😁😁😁💯💯💯💯💯👍🏻👍🏻👍🏻👍🏻👍🏻👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👍🏻👍🏻👍🏻i would give papa john's 1,0000 stars🤩🤩🤩🤩🤩thank you sooo much papa john's for your amazing!! Tasty food😋😋😋yummy!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Pepperoni Pizza, Pizzas Wings
Somehow they magically cooked 7 pizzas in 7 minutes and they was all good..
Food: 5
Service: 5
Hadn't ordered in quite some time. Didn't taste the same. Some thing was missing!!
Parking: Large parking lot near by
Will absolutely mess up your order in some way. Near 100% chance. I asked today why they always mess up orders and they responded they’re just a bad store. Awful service, give a very bad name to papa John’s, which is typically very decent. Do yourself a favor and order from Mechanicsville or any other location. Truly terrible, they really will do a terrible job, save yourself the trouble.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
drivers are super rude and aggressive
Service: 1
I think they changed the sauce ?
Atmosphere: 1
Food: 2
Service: 1
This place not getting better at all 3rd time I order from here pizza barely has sauce on it wings not cooked I pay all this money to have to cook chicken when it get here never again
Atmosphere: 2
Food: 2
Service: 2
This is supposed to be cheese sticks
Atmosphere: 1
Food: 1
Service: 1
Will not order here ever again! The box my bowl came in was just nasty, The pizza box was the same way but not half as bad. Pizza was cold. SERVICE not really sure ordered online, and the atmosphere the same. Gave 3 for each because I can only imagine.
Atmosphere: 3
Food: 2
Service: 3
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