Basically chicken nuggets with hardly any sauce. Why do yall do this??????? How hard is it to coat the chicken with sauce!!!!
Food: 1
Kenn Loyal
My order was messed up, but I called and was met with great customer service. Will be ordering here again.
Atmosphere: 4
Food: 4
Service: 5
Valeria Gonzalez
They took too much time for doing my order and it was for delivering and at the end they lost my order and I never had it.
Atmosphere: 2
Food: 4
Service: 1
Shawanda Lawrence
Pizza was burnt at the bottom. I called on June 1, 2025 at 8.58am. The manager stated she was the manager for today, was very rude refusied to give me her name.
Atmosphere: 1
Food: 1
Service: 1
Sonny Boston
Ordered a pizza for delivery and took over an hour to get here and the order was wrong, they had my chicken wing order wrong and left my extra garlic sauce!! Will not be ordering from here again!!!
Atmosphere: 1
Food: 1
Service: 1
John Allen
This papa John's is the worst papa John's in Richmond. The pizza is way too thin, there was barley any sauce on the pizza ans the wings had to squeezes of sauce on the. I regret spending 45 dollars. This restaurant sucks and needs to shut down because it's only getting worst not better.
Atmosphere: 4
Food: 1
Service: 4
Drew Kozusko
this place frequently cancels orders or loses online pick up orders. about 50% of them. not sure why this store has so many problems but your best bet is to call in or order inside, otherwise can't guarantee they'll even get your order. don't even think about delivery unless you literally have all day or night. people at the counter are frequently easily confused or rude.
Atmosphere: 1
Food: 3
Service: 1
kade
you couldn’t pay me to eat from here. management is horrible, food is horrible, i placed an order ahead of time and whet to pick it up, i waited 35 minutes in the store for my order. never again.
Atmosphere: 1
Food: 1
Service: 1
Teesharia Taylor
Order was incorrect
Atmosphere: 5
Food: 4
Service: 4
Shawn
They don’t cut your pizza up if you don’t tip on a pick up order 🙄🙄. I’m picking it up and paying for it. Does everyone need a tip to do their job they get paid for?
Ordered here through Uber Eats. There was so little meat on the pizza it looked like I had ordered a cheese pizza
Food: 2
Leo
Everytime I order from this store it’s always a problem!! Can’t never get the order right, food be cold, no good customer service, you tell them how you want your food & they do the opposite! Even the manager when I went i store was rude & unprofessional
Atmosphere: 1
Food: 1
Service: 1
lemaj epps
they take all day! i ordered at 2pm online just for it not to be ready until 5:30pm and dude that work there gay asab.
Atmosphere: 1
Food: 1
Service: 1
J W-R
Ordering ahead for the office at their request, I noticed a deal and ordered an XL NY style pizza for dinner. My husband said it reminded him of the pizza at the ice rink when he was a kid. Very little sauce, hard thin crust, looked nothing like the ad. ? I couldn’t find anything local or better near my office so went ahead with the team’s suggestion so ordered regular crust pizzas and they turned out really pretty good! Hot and fresh and tasty from the same store. I checked the box on the orders for text updates and got them for the first pizza but didn’t get any for the next one. Whenever I talked to them at the restaurant they were great.
Food: 3
Service: 4
aly Stephen
The customer service I received today was hands down the best I had in awhile! My partner and I decided to get some late night grub. Papa Johns so happen to be the only place open. When we arrived, we were greeted with a smiling face from a gentleman with glasses and another gentleman who looked like the delivery man. They were both so nice and had great customer service! I was very happy with my service
Basically chicken nuggets with hardly any sauce. Why do yall do this??????? How hard is it to coat the chicken with sauce!!!!
Food: 1
My order was messed up, but I called and was met with great customer service. Will be ordering here again.
Atmosphere: 4
Food: 4
Service: 5
They took too much time for doing my order and it was for delivering and at the end they lost my order and I never had it.
Atmosphere: 2
Food: 4
Service: 1
Pizza was burnt at the bottom. I called on June 1, 2025 at 8.58am. The manager stated she was the manager for today, was very rude refusied to give me her name.
Atmosphere: 1
Food: 1
Service: 1
Ordered a pizza for delivery and took over an hour to get here and the order was wrong, they had my chicken wing order wrong and left my extra garlic sauce!! Will not be ordering from here again!!!
Atmosphere: 1
Food: 1
Service: 1
This papa John's is the worst papa John's in Richmond. The pizza is way too thin, there was barley any sauce on the pizza ans the wings had to squeezes of sauce on the. I regret spending 45 dollars. This restaurant sucks and needs to shut down because it's only getting worst not better.
Atmosphere: 4
Food: 1
Service: 4
this place frequently cancels orders or loses online pick up orders. about 50% of them. not sure why this store has so many problems but your best bet is to call in or order inside, otherwise can't guarantee they'll even get your order. don't even think about delivery unless you literally have all day or night.
people at the counter are frequently easily confused or rude.
Atmosphere: 1
Food: 3
Service: 1
you couldn’t pay me to eat from here. management is horrible, food is horrible, i placed an order ahead of time and whet to pick it up, i waited 35 minutes in the store for my order. never again.
Atmosphere: 1
Food: 1
Service: 1
Order was incorrect
Atmosphere: 5
Food: 4
Service: 4
They don’t cut your pizza up if you don’t tip on a pick up order 🙄🙄. I’m picking it up and paying for it. Does everyone need a tip to do their job they get paid for?
Restaurantji Recommends
Ordered here through Uber Eats. There was so little meat on the pizza it looked like I had ordered a cheese pizza
Food: 2
Everytime I order from this store it’s always a problem!! Can’t never get the order right, food be cold, no good customer service, you tell them how you want your food & they do the opposite! Even the manager when I went i store was rude & unprofessional
Atmosphere: 1
Food: 1
Service: 1
they take all day! i ordered at 2pm online just for it not to be ready until 5:30pm and dude that work there gay asab.
Atmosphere: 1
Food: 1
Service: 1
Ordering ahead for the office at their request, I noticed a deal and ordered an XL NY style pizza for dinner. My husband said it reminded him of the pizza at the ice rink when he was a kid. Very little sauce, hard thin crust, looked nothing like the ad. ? I couldn’t find anything local or better near my office so went ahead with the team’s suggestion so ordered regular crust pizzas and they turned out really pretty good! Hot and fresh and tasty from the same store. I checked the box on the orders for text updates and got them for the first pizza but didn’t get any for the next one. Whenever I talked to them at the restaurant they were great.
Food: 3
Service: 4
The customer service I received today was hands down the best I had in awhile!
My partner and I decided to get some late night grub. Papa Johns so happen to be the only place open. When we arrived, we were greeted with a smiling face from a gentleman with glasses and another gentleman who looked like the delivery man. They were both so nice and had great customer service! I was very happy with my service
Atmosphere: 5
Food: 5
Service: 5
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