Papa Johns Pizza
9038 W Broad St, Richmond
(804) 747-7300
Recent Reviews
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Exactly as you would expect for a chain pizza joint. Staff was nice and polite
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
I think they only hire idiots. over an hour to get cold food
Atmosphere: 1
Food: 1
Service: 1
The staff and manager love making people sick at this location. Terribly lacking basic quality and standards and absolute trash over all.
Vegetarian options: Not recommended to anyone.
Atmosphere: 1
Food: 1
Service: 1
ABSOLUTELY RUDE did not greet me when I walked in today … acted as if I was invisible. Horrible customer service !!!
I have made multiple attempts to get a response from them and have not received one. I am extremely disappointed in papa John's for the service I received on 07/13 at 6:00 p.m. we placed the order, it was wrong. When we called to let the manager know he said that he could send a corrected one out, but it would take a half hour. I asked what they could do since this was not my fault, but I was the one having to wait. He then said that he could send out a soda. We don't drink sodas so I asked if we could get a cookie instead. The manager said no. It didn't seem like he was apologetic for the issues we had. We asked for his name and he refused to give it. Then he says he will bring the pizza out himself and proceeded to hang up on me. We order a lot, but have stopped because of this guy. I don't want to be disrespected in the way that I was. Now I cannot even get someone to respond to me about the complaint. We are extremely frustrated with you.
Atmosphere: 1
Food: 1
Service: 1
I had them remake my pizza TWICE and they failed to get it correct. The quality of the food purchased here is below subpar. When attempting to get my situation corrected, I found myself going back and forth with someone who claimed to be "one of the managers." I would not recommend for anyone to spend their HARD EARNED money here.. inflation is already a beast within itself and times are hard. When I want to sacrifice to order takeout I expect for it to be quality food. Complaint filed to corporate.
Atmosphere: 1
Food: 1
Service: 1
Pizza is going downhill ….
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Pepperoni Pizza
App said our pizza was delivered on time, but in truth it was 30 minutes later the driver pulled in my yard.
Atmosphere: 5
Food: 5
Service: 3
Horrible delivery service. Made me wait 13 minutes longer for my food because they had to drop off another order and prepare my 2 items for 20 minutes. What a joke of a delivery service. Do better.
Atmosphere: 1
Food: 1
Service: 1
I placed an order for the 12am instead of 12 pm. I called and they were very helpful in getting my order corrected. The pizzas were for my daughter’s birthday party all the girls love it!
Pepperoni, Cheese and cinnamons buns.
Food: 5
Service: 5
Recommended dishes: Cinnamon Pull Apart, Pepperoni Pizza
Restaurantji Recommends
Rude customer service ever
Atmosphere: 1
Food: 1
Service: 1
We like it!!! Good place to get dinner on Fridays!!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
I love Papa John's Pizza! For a chain restaurant, especially fast food type, it is the best! On this day I was picking up four extra large pizzas for a church event. I think it took me longer to order them over the phone then it did for them to make them! They had all for them made in under 15 minutes!
Atmosphere: 3
Food: 4
Service: 5
I felt very satisfied with how the staff treated me upon picking up my pizza. They were obviously getting a lot of orders in but still were attentive and friendly! Great job. And the pizza was delicious;)
Atmosphere: 5
Food: 5
Service: 5
HAPPY HALLOWEEN with some Papa
Atmosphere: 5
Food: 5
Service: 5
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