I wish I had checked the reviews before ordering from this location because my experience seems to be part of an ongoing pattern of poor service, rude management, and an overall lack of accountability.
I placed an order and monitored the Papa Tracker closely, knowing that I live in a secure building where deliveries can be tricky. The tracker was malfunctioning, but I was actively watching for my delivery. Suddenly, I received an email at 1:51 pm, stating my order had been delivered—except I hadn’t received anything. After refreshing the tracker several times, I called the store and was connected to the manager, who told me the driver had called multiple times. I checked my phone while on the call and saw no missed calls, no voicemails, and no notifications.
I tried to be reasonable, acknowledging that maybe the call didn’t go through, but the manager was already defensive. He offered to have the driver return, but said it would “take a while,” which meant I would be receiving a cold pizza for a mistake that was not mine. I then asked if the driver could message me or at least leave a voicemail (so that at least my phone would alert me of voicemail) if the call didn’t go through this time, to prevent the same issue from happening again. His response? A flat-out no. He told me his driver had “other things to do.” As if I had nothing better to do than watch a non-functioning tracker and chase down my own dinner.
What makes this even more concerning is that when I asked for the manager’s name, he refused to give it. This is completely unacceptable. A manager is the face of the business and should be accountable for how the store operates. If a customer has a problem, they should be able to reference the person they spoke with. A refusal to provide a name raises serious concerns—why is he so afraid to be identified? This is not professional, not transparent, and not how customer service should work.
After reading other reviews, I see that I am far from the only one who has had issues at this location. Customers have had their orders repeatedly messed up, been refused reasonable requests for corrections, been disrespected by managers, and, just like me, had managers refuse to give their names. This is not a one-time issue—it’s a pattern of behavior that Papa John’s corporate needs to investigate.
This location needs serious improvement in customer service, communication, and managerial accountability.
If you’re considering ordering from here—think twice. Based on my experience and the many similar ones from other customers, this location does not respect its customers or take responsibility for its mistakes.
Nicholas Deruosi
Delivery driver said he only had 9 dollars change and refused to give me my pizza after 2nd attempt to deliver my pizza becausei only had$50. Do not ever order from this pizza place. Worst customer service and delivery drivers I've ever dealt with. I'll never order from here again.
Hesham Elbawab
These company is the worst company at USA to deal with them specifically the franchise
Susan Salayai
First time buying Papa John's pizza. Much better than Pizza Hut.
Eric Klein
Exactly as you would expect for a chain pizza joint. Staff was nice and polite
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
C L
I think they only hire idiots. over an hour to get cold food
Atmosphere: 1
Food: 1
Service: 1
Beverly Mathis
The staff and manager love making people sick at this location. Terribly lacking basic quality and standards and absolute trash over all.
Vegetarian options: Not recommended to anyone.
Atmosphere: 1
Food: 1
Service: 1
Kayla Len
ABSOLUTELY RUDE did not greet me when I walked in today … acted as if I was invisible. Horrible customer service !!!
Susan Dodson
I have made multiple attempts to get a response from them and have not received one. I am extremely disappointed in papa John's for the service I received on 07/13 at 6:00 p.m. we placed the order, it was wrong. When we called to let the manager know he said that he could send a corrected one out, but it would take a half hour. I asked what they could do since this was not my fault, but I was the one having to wait. He then said that he could send out a soda. We don't drink sodas so I asked if we could get a cookie instead. The manager said no. It didn't seem like he was apologetic for the issues we had. We asked for his name and he refused to give it. Then he says he will bring the pizza out himself and proceeded to hang up on me. We order a lot, but have stopped because of this guy. I don't want to be disrespected in the way that I was. Now I cannot even get someone to respond to me about the complaint. We are extremely frustrated with you.
I had them remake my pizza TWICE and they failed to get it correct. The quality of the food purchased here is below subpar. When attempting to get my situation corrected, I found myself going back and forth with someone who claimed to be "one of the managers." I would not recommend for anyone to spend their HARD EARNED money here.. inflation is already a beast within itself and times are hard. When I want to sacrifice to order takeout I expect for it to be quality food. Complaint filed to corporate.
Atmosphere: 1
Food: 1
Service: 1
Rachael Duarte
Pizza is going downhill ….
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Pepperoni Pizza
John Compton
App said our pizza was delivered on time, but in truth it was 30 minutes later the driver pulled in my yard.
Atmosphere: 5
Food: 5
Service: 3
Tech Calibur
Horrible delivery service. Made me wait 13 minutes longer for my food because they had to drop off another order and prepare my 2 items for 20 minutes. What a joke of a delivery service. Do better.
Atmosphere: 1
Food: 1
Service: 1
Nissa Rathore
I placed an order for the 12am instead of 12 pm. I called and they were very helpful in getting my order corrected. The pizzas were for my daughter’s birthday party all the girls love it! Pepperoni, Cheese and cinnamons buns.
Pizza very greasy
I wish I had checked the reviews before ordering from this location because my experience seems to be part of an ongoing pattern of poor service, rude management, and an overall lack of accountability.
I placed an order and monitored the Papa Tracker closely, knowing that I live in a secure building where deliveries can be tricky. The tracker was malfunctioning, but I was actively watching for my delivery. Suddenly, I received an email at 1:51 pm, stating my order had been delivered—except I hadn’t received anything. After refreshing the tracker several times, I called the store and was connected to the manager, who told me the driver had called multiple times. I checked my phone while on the call and saw no missed calls, no voicemails, and no notifications.
I tried to be reasonable, acknowledging that maybe the call didn’t go through, but the manager was already defensive. He offered to have the driver return, but said it would “take a while,” which meant I would be receiving a cold pizza for a mistake that was not mine. I then asked if the driver could message me or at least leave a voicemail (so that at least my phone would alert me of voicemail) if the call didn’t go through this time, to prevent the same issue from happening again. His response? A flat-out no. He told me his driver had “other things to do.” As if I had nothing better to do than watch a non-functioning tracker and chase down my own dinner.
What makes this even more concerning is that when I asked for the manager’s name, he refused to give it. This is completely unacceptable. A manager is the face of the business and should be accountable for how the store operates. If a customer has a problem, they should be able to reference the person they spoke with. A refusal to provide a name raises serious concerns—why is he so afraid to be identified? This is not professional, not transparent, and not how customer service should work.
After reading other reviews, I see that I am far from the only one who has had issues at this location. Customers have had their orders repeatedly messed up, been refused reasonable requests for corrections, been disrespected by managers, and, just like me, had managers refuse to give their names. This is not a one-time issue—it’s a pattern of behavior that Papa John’s corporate needs to investigate.
This location needs serious improvement in customer service, communication, and managerial accountability.
If you’re considering ordering from here—think twice. Based on my experience and the many similar ones from other customers, this location does not respect its customers or take responsibility for its mistakes.
Delivery driver said he only had 9 dollars change and refused to give me my pizza after 2nd attempt to deliver my pizza becausei only had$50. Do not ever order from this pizza place. Worst customer service and delivery drivers I've ever dealt with. I'll never order from here again.
These company is the worst company at USA to deal with them specifically the franchise
First time buying Papa John's pizza. Much better than Pizza Hut.
Exactly as you would expect for a chain pizza joint. Staff was nice and polite
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
I think they only hire idiots. over an hour to get cold food
Atmosphere: 1
Food: 1
Service: 1
The staff and manager love making people sick at this location. Terribly lacking basic quality and standards and absolute trash over all.
Vegetarian options: Not recommended to anyone.
Atmosphere: 1
Food: 1
Service: 1
ABSOLUTELY RUDE did not greet me when I walked in today … acted as if I was invisible. Horrible customer service !!!
I have made multiple attempts to get a response from them and have not received one. I am extremely disappointed in papa John's for the service I received on 07/13 at 6:00 p.m. we placed the order, it was wrong. When we called to let the manager know he said that he could send a corrected one out, but it would take a half hour. I asked what they could do since this was not my fault, but I was the one having to wait. He then said that he could send out a soda. We don't drink sodas so I asked if we could get a cookie instead. The manager said no. It didn't seem like he was apologetic for the issues we had. We asked for his name and he refused to give it. Then he says he will bring the pizza out himself and proceeded to hang up on me. We order a lot, but have stopped because of this guy. I don't want to be disrespected in the way that I was. Now I cannot even get someone to respond to me about the complaint. We are extremely frustrated with you.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I had them remake my pizza TWICE and they failed to get it correct. The quality of the food purchased here is below subpar. When attempting to get my situation corrected, I found myself going back and forth with someone who claimed to be "one of the managers." I would not recommend for anyone to spend their HARD EARNED money here.. inflation is already a beast within itself and times are hard. When I want to sacrifice to order takeout I expect for it to be quality food. Complaint filed to corporate.
Atmosphere: 1
Food: 1
Service: 1
Pizza is going downhill ….
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Pepperoni Pizza
App said our pizza was delivered on time, but in truth it was 30 minutes later the driver pulled in my yard.
Atmosphere: 5
Food: 5
Service: 3
Horrible delivery service. Made me wait 13 minutes longer for my food because they had to drop off another order and prepare my 2 items for 20 minutes. What a joke of a delivery service. Do better.
Atmosphere: 1
Food: 1
Service: 1
I placed an order for the 12am instead of 12 pm. I called and they were very helpful in getting my order corrected. The pizzas were for my daughter’s birthday party all the girls love it!
Pepperoni, Cheese and cinnamons buns.
Food: 5
Service: 5
Recommended dishes: Cinnamon Pull Apart, Pepperoni Pizza
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