Pizza Hut
5718 Hopkins Rd, Richmond
(804) 743-1400
Recent Reviews
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I called and got cussed out 0/10 don’t recall
This place is a Rip off Charging Customers for 1 Wing Sauce when they Paid for Wings. Other Places charge for EXTRA Sauces NOT the Sauce Allowed Per order. Especially with $20 for 12 Wings which were Small compared to other Wing Restaurants. I Will NOT be going back to Pizza Hut at Any location. This is POOR Customer Service and Ripping Customers off. If The sales are that bad You Need to Charge for 1 Sauce then it's Time to Explore other options to Increase Customers.
Atmosphere: 5
Food: 5
Service: 5
I’m not a huge fan of Pizza Hut as a brand and perhaps come here only about once a year. Having said that, my order is always correct, made promptly, and it’s easy to get in and out of the store. It feels like a commodity rather than anything special, and that’s OK. If you are a Pizza Hut fan, this location (which has been here for decades, so they must be doing something right) delivers what you are looking for and they do it competently. I always order online and it just works.
Atmosphere: 3
Food: 4
Service: 4
I placed a delivery order into the Hopkins Road location at 5:38pm. Estimated delivery between 6:10 and 6:20. At 6:33 i called the store and was told another 15 to 20 minutes. At 7:00 I started multiple rounds of calling and getting diverted to the switchboard. At 7:10 or so I got back to the store, who then shared it would be another 20 minutes. When the food arrived at 7:29 it was not fresh. I was told there would be a $10 credit under my phone number for the next time I placed an order with that location.
Service: 1
Big shoutout to Mr. James, Mama J, and the whole team at Pizza Hut! The service was amazing, the food was fresh and delicious, and everyone made us feel so welcome. You can really tell they care about their customers — thank you for always providing such a great experience!
Atmosphere: 5
Food: 5
Service: 5
The food is always hot, tasty and the service is good.
Atmosphere: 5
Food: 5
Service: 5
The best meat lovers pizza I had in a while
Atmosphere: 5
Food: 5
Service: 5
I love your pizza
Atmosphere: 5
Food: 5
Service: 5
Great place to eat
Atmosphere: 5
Food: 5
Service: 5
If 0 existed. This location would have it. Our food online said it was out for deliver and would be here by 11:30. It's 12:04 and my husband is driving to the store to locate our food.
Zero calls were answered.
The hotline said there was nothing they could do.
No one would answer any questions.
Absolutely the WORST service everrrr.
DO NOT ORDER FROM HERE. ITS SERVICE IS LACK LUSTER ON ITS VERY BEST DAY.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
answer the damn phone
got it right on the 1st order
Atmosphere: 5
Food: 5
Service: 5
Fantastic pizza as always. The manager was awesome very helpful, and the store is clean and new.
Atmosphere: 5
Food: 5
Service: 5
When I arrived the csr said you have 1 minute left. I noticed I was still waiting after 10 minutes so I asked again how long would it be. Another employee said oh your pizza messed up so we had to recook it. I said so no one was going to tell me that. While my other pizza was sitting in the warmer I said are you going to recook that one too. She said no it'll still be hot.
Atmosphere: 3
Food: 3
Service: 3
The workers are horrible since I called in to make the other there laughing on the phone. Ones you get there. There laughing at other people make there order slow and just not doing there job right 0/10 so trash fire this people not taking there job seriously
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