Pizza Hut Express

9001 Staples Mill Rd, Richmond
(804) 672-6900

Recent Reviews

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Tia Hebner

My delivery driver has the best attitude ever!! They deserve a raise šŸ‘

kaylie Johnson

all around bad experience went to pick up a DoorDash came in very polite showed the name of the order I could not pronounce it due to it being a hard name. Female Worker with blue hair goes ā€œim pretty sure you can read that simple nameā€ very rude and disrespectfully tried to call to speak to general manager no answer.

Ashton Crull

They didn't put the topping on my breadstixks. It was literally just bread, no garlic, no butter. Jut dry bread. It took FOREVER for the food to even get there.

April Steeley

Everytime we order delivery from here our pizza looks like it was dropped, folded over, just all over messy, the delivery drivers are usually friendly(probably cause they drop our food..) and every time I eat here I get sick, my boyfriend likes Pizza Hut so we’ve tried this one a couple times, but now he’s sick after an order today. We will not be ordering from here again.

Atmosphere: 1

Food: 2

Service: 3

Jewel Celeste

Ordered a pizza for delivery & whoever delivered the pizza didn't care enough to look for my apartment number on my ticket, so they arrived at my complex & just ended up taking the pizza back to the store, making me order & wait for a new one. Very unnecessary

Atmosphere: 1

Food: 1

Service: 1

Mosotho Moshoeshoe

Very friendly, so close to closing time.

Atmosphere: 5

Food: 5

Service: 5

Allen Cooper

All around bad experience. Walked in and the cashier set the tone for the whole transaction. Seemed like she did not want to be there or do her job. Walked in she didn’t even ask was I picking up or placing an order just looked at me and I asker if i can put an order in. Terrrible customer service through the whole process. Waited a while for a my pizza and crazy sticks and below is the picture of the crazy sticks. They didn’t even cut them. From the looks on the other customers face in the lobby we were all getting the same experience

Atmosphere: 1

Food: 1

Service: 1

Sadiq Tafele

So bad service
If they tell you that you’ll receive your order after 30 minutes that’s mean 2 hours

Juneasia Edgerton

Love this location they always get it right ? Service even when they are busy is always great gotta love that ?

Atmosphere: 5

Food: 5

Service: 5

Scorpion Phoenix

I gave it only 2 stars because the young man that took my order was friendly. He couldn't find the promo that I asked about BUT....he made an effort to correct the issue. He asked a member of management for help and the issue was resolved. That meant a lot to me as a customer. Now the actual Pizza, a Supreme, that's another story. ?
It was terrible. Not enough of anything. Cheese, pepperoni, toppings, sauce....just barely there. The green peppers were all thrown in the middle of the pizza.
The cats in the alley could've came in there and made a better pizza.
Lord....It was just poorly made and I certainly will NOT return.

Atmosphere: 5

Food: 1

Service: 5

Lisa Jones

They never get my order correct

Food: 1

Service: 3

Aymen Sheikhidris

I went to buy pizza stuffed crust breadstick I asked to use the restroom to wash hand for my son manager her name is August she’s alnot allowed us. We don’t feel comfortable there

Service: 1

Omid Omari

Wry good very fast very kind very nice to me

Atmosphere: 5

Food: 5

Service: 5

Mercy Aguilero

Pizza ? hut as well as Papa Jhon's are my favorites but I could hear how the cashier was murmuring to the people in the back because I had asked her some questions, there is no ethics if you are going to speak badly about the customer, at least keep your voice down

Timmy Siverd

This location has a restroom in the lobby that ā€œisn’t unlocked for customers.ā€ Customers can literally see the restroom while waiting for the food they paid for, so to deny access is completely disrespectful/unacceptable.

Atmosphere: 1

Food: 3

Service: 1

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