If possible for this review to exist with NEGATIVE stars, it would.Ordered carryout for TWO Big New Yorkers - one cheese, one pepperoni, with very little wait time for carryout. I arrive to the store, with my two hungry young children, and was presented with TWO cheese pizzas.I tell the cashier one was supposed to be cheese, which resulted in him rolling his eyes at me while he looked over my receipt (probably because another patron in the lobby was waiting on his messed up order to be remade)..... and says it'll be about 20 minutes for a remake..... Which was longer than my initial carryout time for two pizzas.Nonetheless, my kids and I wait while our one pizza is getting colder, so our pepperoni and extra cheese pizza can be remade. Not that complicated, right?Now that my cheese pizza is cooled off and hardening, I collect my pepperoni pizza and return home.NOT ONE SINGLE apology for the delay or inconvenience of my order being made incorrectly was spoken. Not one. No 'thank you for your patience' no offer of remaking my cheese pizza so GOD FORBID BOTH of my pizzas could be hot for dinner, none of that. Nothing.Well, my son starts eating the pepperoni when we get home and said it tasted different..... so only now do I see that it is NOT the Big New Yorker with pepperoni and extra cheese, as I ordered and paid for, its just a basic large pepperoni without extra cheese or anything.At that point, my kids were starving and I was done.THE NEXT DAY I called the store to advise the manager of what happened and how the situation was handled, to which she responded "well, I can give you a $10 store credit for the issues you encountered".What about the pizza I paid for that still hasn't been properly produced, I ask? SURELY IF the manager is going to offer a store credit, it should be for the value of the ENTIRE botched pizza, right?EVIDENTLY NOT - when I asked about being credited for the entire value of my pizza, NOT A REFUND, but a store credit for this mishap of pepperoni and cheese, I'M TOLD THAT I NEED TO BRING IN HALF OF THE INCORRECT PIZZA TO THE STORE FOR CREDIT!??!SERIOUSLY?! FRANKLY, I took pizza hut off my list a LONG time ago because it's pricey and average pizza, at BEST, but my son picked this out for a special family dinner treat, so I allowed it.Never again. My next review and phone call will be directed to the corporate office and whoever is responsible for training this establishment on how to handle these situations. Good grief.Better off with Domino's or Papa John's. Don't waste your time here.
Atmosphere: 1
Food: 1
Service: 1
Olivia Anderson
sometimes it’s great, sometimes it’s okay… and i’m a pizza lover
LaJanet Williams
about an hour after the estimated delivery time, i tried calling to see what was up and to possibly cancel the order so we can go get something else to eat and not waste a delivery driver's time. no one is picking up and delivery line is outsourced so they couldn't help me. then 45 mins after that i get a text message that a doordasher is delivering my order in about an hour. at this point i don't even want it anymore and was told to call the store if i want to cancel (surprise, no one is picking up). like what kind of pizza place has no one answering the phones?awful experience :(
Service: 1
Masons Time
horrible place waited 3 hours nothing never go
Atmosphere: 1
Food: 1
Service: 1
irina kinyaevskaya
Put an order in at 7:48pm with delivery at 9:05pm. At 10pm still nothing. Called them. Was put on hold for 15 min. Hang up. My husband went over there to cancel an order. While he was standing in line I called again. It’s 10:21pm. I’m on hold again for 7 min now. We don’t need pizza at 10:30 at night!
Atmosphere: 1
Food: 1
Service: 1
Irina Kinyaevskaya
Horrible service. Never got my order. Never get to talk over the phone to find out what is going on with an order. 2 ,5 hours later my husband went over to cancel the order. Person who works there didn’t even hesitate, didn’t apologize, NOTHING!!!! All he said, I got you. No, you do not! You kept me on hold on a phone for more than 30min and never even attempted to talk to me.
Joe Welsh
Absolutely terrible delivery service.My first time I’ve ever ordered here. 20 minutes late from the promised time. Then the drivers passenger gives me a hard time because he could not find the entrance to the apartment complex.You lost a customer
We have called ahead for pizza a few times and picked it up without issue. The staff has always been very friendly.
Pam Whal
Great pizza and great delivery guy. Thank yall so much, will be ordering again
Food: 5
Service: 5
Tarishima Mahone
My first time ordering delivery from this location (meat lover’s- personal pan pizza, 20oz soda and Cinnabon minis) unfortunately it is also my last time. My pizza arrived room temperature and my first bite was disgusting, a mouthful of raw pizza dough with meat lovers toppings that also were not cooked properly. I would love to give more stars however, this Pizza Hut in particular should close for good! or hire more competent staff. I would never recommend this location (Staplesmill rd) to anyone! even sadder they just moved into the new space only a few feet away from their old spot. Sn/ the pizza and customer service at the old location were awful as well.
Malik H.
This is one of the worst Pizza Hut locations I've ever seen. The food was terrible and undercooked. I do not recommend eating here unless you have no other choice.
CAPTAIN BEYOND FIT
Horrible SERVICEStaples Mill rd location should be shut down
Everything was as expected. Good!!
Atmosphere: 5
Food: 5
Service: 5
If possible for this review to exist with NEGATIVE stars, it would.Ordered carryout for TWO Big New Yorkers - one cheese, one pepperoni, with very little wait time for carryout. I arrive to the store, with my two hungry young children, and was presented with TWO cheese pizzas.I tell the cashier one was supposed to be cheese, which resulted in him rolling his eyes at me while he looked over my receipt (probably because another patron in the lobby was waiting on his messed up order to be remade)..... and says it'll be about 20 minutes for a remake..... Which was longer than my initial carryout time for two pizzas.Nonetheless, my kids and I wait while our one pizza is getting colder, so our pepperoni and extra cheese pizza can be remade. Not that complicated, right?Now that my cheese pizza is cooled off and hardening, I collect my pepperoni pizza and return home.NOT ONE SINGLE apology for the delay or inconvenience of my order being made incorrectly was spoken. Not one. No 'thank you for your patience' no offer of remaking my cheese pizza so GOD FORBID BOTH of my pizzas could be hot for dinner, none of that. Nothing.Well, my son starts eating the pepperoni when we get home and said it tasted different..... so only now do I see that it is NOT the Big New Yorker with pepperoni and extra cheese, as I ordered and paid for, its just a basic large pepperoni without extra cheese or anything.At that point, my kids were starving and I was done.THE NEXT DAY I called the store to advise the manager of what happened and how the situation was handled, to which she responded "well, I can give you a $10 store credit for the issues you encountered".What about the pizza I paid for that still hasn't been properly produced, I ask? SURELY IF the manager is going to offer a store credit, it should be for the value of the ENTIRE botched pizza, right?EVIDENTLY NOT - when I asked about being credited for the entire value of my pizza, NOT A REFUND, but a store credit for this mishap of pepperoni and cheese, I'M TOLD THAT I NEED TO BRING IN HALF OF THE INCORRECT PIZZA TO THE STORE FOR CREDIT!??!SERIOUSLY?! FRANKLY, I took pizza hut off my list a LONG time ago because it's pricey and average pizza, at BEST, but my son picked this out for a special family dinner treat, so I allowed it.Never again. My next review and phone call will be directed to the corporate office and whoever is responsible for training this establishment on how to handle these situations. Good grief.Better off with Domino's or Papa John's. Don't waste your time here.
Atmosphere: 1
Food: 1
Service: 1
sometimes it’s great, sometimes it’s okay… and i’m a pizza lover
about an hour after the estimated delivery time, i tried calling to see what was up and to possibly cancel the order so we can go get something else to eat and not waste a delivery driver's time. no one is picking up and delivery line is outsourced so they couldn't help me. then 45 mins after that i get a text message that a doordasher is delivering my order in about an hour. at this point i don't even want it anymore and was told to call the store if i want to cancel (surprise, no one is picking up). like what kind of pizza place has no one answering the phones?awful experience :(
Service: 1
horrible place waited 3 hours nothing never go
Atmosphere: 1
Food: 1
Service: 1
Put an order in at 7:48pm with delivery at 9:05pm. At 10pm still nothing. Called them. Was put on hold for 15 min. Hang up. My husband went over there to cancel an order. While he was standing in line I called again. It’s 10:21pm. I’m on hold again for 7 min now. We don’t need pizza at 10:30 at night!
Atmosphere: 1
Food: 1
Service: 1
Horrible service. Never got my order. Never get to talk over the phone to find out what is going on with an order. 2 ,5 hours later my husband went over to cancel the order. Person who works there didn’t even hesitate, didn’t apologize, NOTHING!!!! All he said, I got you. No, you do not! You kept me on hold on a phone for more than 30min and never even attempted to talk to me.
Absolutely terrible delivery service.My first time I’ve ever ordered here. 20 minutes late from the promised time. Then the drivers passenger gives me a hard time because he could not find the entrance to the apartment complex.You lost a customer
Over cooked and
Atmosphere: 3
Food: 2
Service: 3
Good service
Restaurantji Recommends
We have called ahead for pizza a few times and picked it up without issue. The staff has always been very friendly.
Great pizza and great delivery guy. Thank yall so much, will be ordering again
Food: 5
Service: 5
My first time ordering delivery from this location (meat lover’s- personal pan pizza, 20oz soda and Cinnabon minis) unfortunately it is also my last time. My pizza arrived room temperature and my first bite was disgusting, a mouthful of raw pizza dough with meat lovers toppings that also were not cooked properly. I would love to give more stars however, this Pizza Hut in particular should close for good! or hire more competent staff. I would never recommend this location (Staplesmill rd) to anyone! even sadder they just moved into the new space only a few feet away from their old spot. Sn/ the pizza and customer service at the old location were awful as well.
This is one of the worst Pizza Hut locations I've ever seen. The food was terrible and undercooked. I do not recommend eating here unless you have no other choice.
Horrible SERVICEStaples Mill rd location should be shut down