Pizza Hut

2343 W Broad St, Richmond
(804) 358-3333

Recent Reviews

Todd Labelle

Hard to have an experience when the store is almost always closed and the hours listed are incorrect.

Cary S.

I saw a Commercial and also a segment on Seth Myers about Pizza Hut's new Detroit Style Pizza. The pizza arrived right on time, 1:00 pm on a Friday. I remember it clearly since it was today 43 mins. ago. Frankly the square pizza with sauce on the top is pretty much a Little Caesar's Knock-Off . I could not tell the difference without the box to identify it. Very doughey and bready . Not nearly enough toppings on it . I got the Pizza 3 toppings, Cinnabons, icing, Breaded Wings, and a Lunch pizza. With the service fee and a $5 tip set me back at $43.15 . The breaded wings were maybe a 3 star , Now on the Praise side, the Cinnabon box of mini rolls were a " I'll be Back "! They were good good..... I'll get those again on a pick up for those indulging days.

Erin Tolbert

How do you deliver 2 lukewarm pizzas 3 hours late, and not even offer an apology for the wait or the cold pizzas? By the time I got my pizzas your actual store had been closed for over an hour, even though when I called after waiting an hour and a half someone at the store said that the pizzas were out for delivery, and only 5-10 minutes away. You don't even deserve the one star that I'm forced to give, because y'all are seriously trash.

Peter Jones

I received the wrong pizza they made me pay extra for it and lied to me about receiving a refund. Please beware of these thieves.

Christopher Sanders

Ordered at 750 left the store at 815 projected delivery was 820(I live a mile away) got to me cold at 925 and it was smooshed together

Betsy Collins

I did appreciate that this establishment delivered the pizza on time. However, when you call and ask if the driver has change for a bigger bill, are told they do, and then the driver arrives with few smaller bills, one thinks a card shall always be used in the future-the tip cost me nearly as much as the pizza. Also, when you ask if they can throw in some paper plates and napkins because you are out of town and have none, it would be nice if that request was actually honored. That would have made the experience better, but all in all, they are fast at delivery and the product is okay. I know a person like myself will never be unemployed because I actually LISTEN to clients and do my best to follow through to accommodate their needs.

Carl T

Haven't had pizza hut in years, but I may have to start going again because the food and service here was excellent.

Lester Quintana

Good customer service

Tricialynn Delaney

Won't deliver because project housing, less than 2 miles

Bailey Thompson

Charged me a "convenience fee" for using there service! Never again pizza hut! On top of giving them a tip!

Drew Holmes

Ordered online for carryout and was ready quick and correctly!

Melvin Ávila

Great pizza, fast service

Eric C.

Everything was going great. Until... I get notification the driver is on the way. Mind you. Pizza Hut is 4 min drive from my place. So I walk outside for the delivery "Contactless" 30 min goes by. To find out. He was sitting in his car for 20 minutes. Without the Pizza Hut sign. On his phone. While I was waiting for my food. I called the manager and she told me I was lying than hung up on me. Horrible.

Cotter L.

Waited almost 3 hours for a single medium pizza. Not to mention this is the second time this happened. Someone should fire the manager. Other wise I would go manage that place myself and change the staffing. This is ridiculous. I work for Eats Restaurants and I worked at a pizza place and the highest ticket time on a "busy night" is 20 minutes. Never would expect Pizza Hut to be 3 hours long.

Jan Wooten

The service was wonderful. I can't understand why the company stopped having anchovies. When i have a taste for them i have to go somewhere else and spend more money.

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