Pizza Hut

9189 Staples Mill Rd, Richmond
(804) 672-6900

Recent Reviews

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Brandy Nicole (Brandy)

Horrible personal pan pizzas. Dry no sauce. they are a MESS!!! A WASTE OF 13$ they are ridiculous serving this

Atmosphere: 2

Food: 1

Service: 1

Annie

This excellent location had friendly phone service. A fantastic driver named Will, delivered my food with great energy and a smile. 👍🏾😁 I scheduled my food for delivery hours in advance, and they were right on time!! Great job and super thanks to the food makers!! Everything is absolutely delicious! 🙏🏾❤️ Keep p the great work!!! 😊

Atmosphere: 5

Food: 5

Service: 5

Troy Dubya

Rather slow. Didn't follow delivery instructions. Pizza was barely better than microwaved. Wings were dry, overcooked, under sauced. I won't be back unless it's free. Go to dominoes or Marcos.

Atmosphere: 4

Food: 1

Service: 3

Ojeda Gonzalez

If the store is not able to make deliveries 1 hour before closing, they should be able to notify you that they cant take any delivery orders and its carry out only. At the bare minimum, they could've called and stated they dont have any drivers and that the order needs to be picked up so you dont waste your time. Yeah, im gonna need that refund.

Atmosphere: 1

Food: 1

Service: 1

Timothy Fenn

Great service and the management is unbelievable

Atmosphere: 5

Food: 5

Service: 5

Dana H

Service sucks the workers mess up everything.. ordered online they send my order through DoorDash the dasher leave my buff wings at the store I called to get my wing get the new wing they was butt naked 😒 called to complain guys says “oh I believe you I see the workers doing that a lot” couldn’t get a refund cause the used DoorDash to deliver my order when I ordered through them not DoorDash

Jacob Montes

Great Pizza

The Patriot’s House, LLC

Ordered online they never received it. Called at 8:34 places 75 order gave 14 tip with 25-30 min delivery. 9:12 call placed couldn’t find order but card charged it took over 10 minutes to find the order. 9:23 ordered found Pizza arrived at 9:45 pm. My tip…. Don’t use this restaurant !! Staff and service absolutely horrible

Vincent P. Colandrea II

I would have gotten more satisfaction out of eating the box instead of trying to eat that stuff crust pizza! 🥴

It was one of the worst pizzas I have ever eaten in my entire life. Recommend you go elsewhere. ~V🕊️

Rachel Woods

We got pizza & wings, the wings were AMAZING, but the pizza was super cold. If I'm spending $50, I should definitely be getting hot pizza!!

DEBFRESH

They are not welcoming. I wouldn't spend money with them. They wouldn't let me use the restroom.

Ni’Cole Redwood

So I called , and was out on hold but then hung up on I tried to call back and explain to the guy I was out on hold already and hung up on but he kept over talking me , and then kept hanging up I asked for a manage and got hung up on. I will be going up there to speak to a manager

Atmosphere: 1

Food: 1

Service: 1

Mary Eaton

Pizza Hut fails to honor coupons sent out for birthdays, late deliveries, or promotions. Area locations won't accept online coupons and online coupons are never redeemable because messages are generated that say " not redeemable at this location. Regardless of the locations. This borders on fraud and at the very least is purely unethical. I'm a 75 year old disabled female who depends on deliveries. I like Pizza Hut Pizza, however, I desire to be treated fairly, not pushed into paying extra money for a product because of company greed

Atmosphere: 3

Food: 4

Service: 2

Tamara Hardy

Blue haired girl has the worst customer service I’ve ever received. Hire better please.

Atmosphere: 5

Food: 5

Service: 1

SRT “Drizzy” DRO

Sierra is very rude and can care less about customer satisfaction!!! Overall the store is great, just unfortunately not her!!! You have to listen to customers you can’t just do what you want to do!!

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