Pizza Hut
9189 Staples Mill Rd, Richmond
(804) 672-6900
Recent Reviews
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Horrible personal pan pizzas. Dry no sauce. they are a MESS!!! A WASTE OF 13$ they are ridiculous serving this
Atmosphere: 2
Food: 1
Service: 1
This excellent location had friendly phone service. A fantastic driver named Will, delivered my food with great energy and a smile. 👍🏾😁 I scheduled my food for delivery hours in advance, and they were right on time!! Great job and super thanks to the food makers!! Everything is absolutely delicious! 🙏🏾❤️ Keep p the great work!!! 😊
Atmosphere: 5
Food: 5
Service: 5
Rather slow. Didn't follow delivery instructions. Pizza was barely better than microwaved. Wings were dry, overcooked, under sauced. I won't be back unless it's free. Go to dominoes or Marcos.
Atmosphere: 4
Food: 1
Service: 3
If the store is not able to make deliveries 1 hour before closing, they should be able to notify you that they cant take any delivery orders and its carry out only. At the bare minimum, they could've called and stated they dont have any drivers and that the order needs to be picked up so you dont waste your time. Yeah, im gonna need that refund.
Atmosphere: 1
Food: 1
Service: 1
Great service and the management is unbelievable
Atmosphere: 5
Food: 5
Service: 5
Service sucks the workers mess up everything.. ordered online they send my order through DoorDash the dasher leave my buff wings at the store I called to get my wing get the new wing they was butt naked 😒 called to complain guys says “oh I believe you I see the workers doing that a lot” couldn’t get a refund cause the used DoorDash to deliver my order when I ordered through them not DoorDash
Great Pizza
Ordered online they never received it. Called at 8:34 places 75 order gave 14 tip with 25-30 min delivery. 9:12 call placed couldn’t find order but card charged it took over 10 minutes to find the order. 9:23 ordered found Pizza arrived at 9:45 pm. My tip…. Don’t use this restaurant !! Staff and service absolutely horrible
I would have gotten more satisfaction out of eating the box instead of trying to eat that stuff crust pizza! 🥴
It was one of the worst pizzas I have ever eaten in my entire life. Recommend you go elsewhere. ~V🕊️
We got pizza & wings, the wings were AMAZING, but the pizza was super cold. If I'm spending $50, I should definitely be getting hot pizza!!
Restaurantji Recommends
They are not welcoming. I wouldn't spend money with them. They wouldn't let me use the restroom.
So I called , and was out on hold but then hung up on I tried to call back and explain to the guy I was out on hold already and hung up on but he kept over talking me , and then kept hanging up I asked for a manage and got hung up on. I will be going up there to speak to a manager
Atmosphere: 1
Food: 1
Service: 1
Pizza Hut fails to honor coupons sent out for birthdays, late deliveries, or promotions. Area locations won't accept online coupons and online coupons are never redeemable because messages are generated that say " not redeemable at this location. Regardless of the locations. This borders on fraud and at the very least is purely unethical. I'm a 75 year old disabled female who depends on deliveries. I like Pizza Hut Pizza, however, I desire to be treated fairly, not pushed into paying extra money for a product because of company greed
Atmosphere: 3
Food: 4
Service: 2
Blue haired girl has the worst customer service I’ve ever received. Hire better please.
Atmosphere: 5
Food: 5
Service: 1
Sierra is very rude and can care less about customer satisfaction!!! Overall the store is great, just unfortunately not her!!! You have to listen to customers you can’t just do what you want to do!!
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