Pizza Hut

9189 Staples Mill Rd, Richmond
(804) 672-6900

Recent Reviews

Sort by
Dana H

Service sucks the workers mess up everything.. ordered online they send my order through DoorDash the dasher leave my buff wings at the store I called to get my wing get the new wing they was butt naked šŸ˜’ called to complain guys says ā€œoh I believe you I see the workers doing that a lotā€ couldn’t get a refund cause the used DoorDash to deliver my order when I ordered through them not DoorDash

Jacob Montes

Great Pizza

The Patriot’s House, LLC

Ordered online they never received it. Called at 8:34 places 75 order gave 14 tip with 25-30 min delivery. 9:12 call placed couldn’t find order but card charged it took over 10 minutes to find the order. 9:23 ordered found Pizza arrived at 9:45 pm. My tip…. Don’t use this restaurant !! Staff and service absolutely horrible

Vincent P. Colandrea II

I would have gotten more satisfaction out of eating the box instead of trying to eat that stuff crust pizza! 🄓

It was one of the worst pizzas I have ever eaten in my entire life. Recommend you go elsewhere. ~VšŸ•Šļø

Rachel Woods

We got pizza & wings, the wings were AMAZING, but the pizza was super cold. If I'm spending $50, I should definitely be getting hot pizza!!

DEBFRESH

They are not welcoming. I wouldn't spend money with them. They wouldn't let me use the restroom.

Ni’Cole Redwood

So I called , and was out on hold but then hung up on I tried to call back and explain to the guy I was out on hold already and hung up on but he kept over talking me , and then kept hanging up I asked for a manage and got hung up on. I will be going up there to speak to a manager

Atmosphere: 1

Food: 1

Service: 1

Mary Eaton

Pizza Hut fails to honor coupons sent out for birthdays, late deliveries, or promotions. Area locations won't accept online coupons and online coupons are never redeemable because messages are generated that say " not redeemable at this location. Regardless of the locations. This borders on fraud and at the very least is purely unethical. I'm a 75 year old disabled female who depends on deliveries. I like Pizza Hut Pizza, however, I desire to be treated fairly, not pushed into paying extra money for a product because of company greed

Atmosphere: 3

Food: 4

Service: 2

Tamara Hardy

Blue haired girl has the worst customer service I’ve ever received. Hire better please.

Atmosphere: 5

Food: 5

Service: 1

SRT ā€œDrizzyā€ DRO

Sierra is very rude and can care less about customer satisfaction!!! Overall the store is great, just unfortunately not her!!! You have to listen to customers you can’t just do what you want to do!!

N L

They won't let you use the bathroom that's in the lobby. Got the New Yorker. It looked great. Got home and took a bite. It was way too salty, too much parmesean cheese, and way too much oregano. It was very upsetting. The pizza looked very inviting. But no. Got the boneless wings, and they're not wings. They were about the size of a dime. They should resemble what you see in the commercial. Wasted trip and money.

Atmosphere: 4

Food: 2

Service: 3

Recommended dishes: Cheese Pizza, Pepperoni Pizza

Brian Bunn

Restroom not available for customers.

Atmosphere: 1

Food: 4

Service: 1

Jessica M. (a mediocre person)

Recently every time I've ordered here, there's been some massive issue with the order by the time it gets here. First, was just left outside on the ground with no knocking, notification, or anything, which caused it to be infested by ants before I even got downstairs by the time it said 'delivery sent', and the next time it ended up just not giving me half my entire order, wasting like, six-ish dollars as a whole, since the driver couldn't do anything, and I couldn't do anything, since I'd have to contact the store-- which is entirely fair, but the issue is that my phone has been completely busted for ages now. That one I can see being less their fault on the latter half, but they still did forget half the entire order.

Food: 5

Service: 2

Recommended dishes: 2 Liter Dr Pepper

Marie Giles

I hate cold pizza. I also hate having to warm a pizza I just purchased. This is the 3rd strike with Pizza Hut! 3 strikes and you’re out.

Food: 1

Service: 2

Akithanne y

Guy forgot my cinabuns

Food: 3

Service: 2

Loading...