Pizza Hut

3113 Mechanicsville Tpke, Richmond
(804) 644-4202

Recent Reviews

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Sam

Charles was an absolute delight with helping despite how busy they were! Talking to Ms Linda really helped to pass the time.

Atmosphere: 5

Food: 5

Service: 5

Nae

My online pizza order was not ready at the scheduled time, resulting in a 5-10 minute delay. The pizza wasn't undercooked, a recurring issue I've experienced at other Pizza Hut locations, raising concerns about the chain's current cooking practices. Also, some of my toppings looked to have been just dumped on. Furthermore, the level of customer service provided by the associate was inadequate.

Atmosphere: 2

Food: 2

Service: 2

Sania Colon

I ordered online and my food was actually ready early. The pizza was hot as well as the boneless wings, everything was pretty good!

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Boneless Wings, Personal Pan Pizza

LaLa H

So fresh and hot greasy good!! Lol

Recommended dishes: Pepperoni Pizza

robert fulton

Food and staff was great 👍🏾 👍🏾

Atmosphere: 5

Food: 5

Service: 5

John DiPace

I recently ordered three sets of boneless wings, french fries, and one large supreme pizza. It was the most disgusting food experience I've had in a long time. The boneless wings weren't too bad, except for one piece that felt and tasted like crunchy gristle; however, the french fries tasted somewhat frostbitten. But the pizza was atrocious!!! I didn't think it was humanly possible to ruin a mixture of cheese, veggies, and meats, but--alas!--it is possible. The pizza looked and tasted old! The cheese definitely didn't taste fresh; the entire pizza tasted bland. I don't know if they forgot to add Italian seasonings, butter, etc., but there was no flavor profile. It tasted like cardboard. I used to LOVE Pizza Hut, but I'm astounded that this location has managed to remain in business for more than a week!

Food: 1

Antoinette C

Picked up pizza and wings terrible. Could not pick pizza up watery, thin mess.
Sauce too thick and clumpy.
Will not waste time or money on pizza hut again. Windows, doors and floors dirty.
Big fail.

Atmosphere: 1

Food: 1

Service: 1

slabbinonspokez z

after my experience here a few times I'd say you're better off checking your order before you pay which is why I pay in cash that way if there's a problem I'm not obligated to take the order or wait a week for a refund. my pizza is always overcooked or disproportionately sauced and cheesed like Stevie wonder is back ther making the pizzas. today's young workforce has no motivation to do anything and it's a clear sign of why they need robots taking some of these jobs.

kenny muse

Pizza was so good I burned my mouth. Cant wait to go back.

Atmosphere: 2

Food: 5

Service: 3

Recommended dishes: Big Dinner Box with 3 Pizzas

Kevin Logan

Low staffing makes it difficult to get someone over the phone. Had to go in to location to place order...pizza was just ok

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Pizza

Rafael Jose Rojas Mejias

I love pizza hut it is the best in pizzas I highly recommend it

Atmosphere: 5

Food: 5

Service: 5

GPeterson914

Pizza was undercooked; crust was “limp” to put it nicely… at least two hands are necessary for a small slice. Side of cheese sticks was more a side of warm dough with a thin layer of burnt cheese than anything else.

Poorly prepared pizza is one thing, but money is another: beware of using any online deals - ordered the “$13.99 specialty pizza - carryout only” on the app and the subtotal showed as much while checking out, only to get charged over $20 for the same pizza upon pickup. I understand individual franchisees not participating in national deals, but offering one price then charging another is entirely inexcusable. Double check your receipts and card charges before leaving the building.

Kenisha Willis

The stsff here are dope!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza, Cheese Sticks, Boneless Wings, Personal Pan Pizza

Jackie Lewis

Great Friendly Service and Food the only Hut I go
to now and I have to drive to the other side of town food and service make it worth It!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza

Vlone Brazy

I don’t normally order from this one an this is the reason why my food was burnt an over cooked an the lady told me it look like that because the pizza dough was fresh I got 2 pizzas an some bread sticks never again

Atmosphere: 1

Food: 1

Service: 1

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