The food is great but Pizza Hut makes it difficult to take orders. The people that answer the phone at the call center aren't the smartest.
Food: 5
Service: 3
Lady Jess
My 50'ish Caucasian husband went to Pizza Hut and ordered a large hand tossed pepperoni pizza from a young lady named Marcaisia ID# 038035 at 1:06 pm today, ticket# 0014. Once the pizza was done she turned the box sideways and slid into a plastic bag, of course everything slid off the pizza into the bottom of the bag, no longer edible. Every one else who was non-caucasian were handed their pizza's correctly. Instead of causing an issue my polite husband took the destroyed pizza and left. Is this racism or hate or both? $30.54 wasted
Atmosphere: 1
Food: 1
Service: 1
Steezie Eats
Another horrible establishment around the area. If you want mediocre service this is the place for you. Staff is lazy, never answers the phone, and gets every order wrong. I don’t understand how there’s still places and management like this with all the food prices going up. It really is a shame that money is being wasted on a place like this.Corporate needs to be involved.
Atmosphere: 1
Food: 1
Service: 1
Jaleesa Williams
Was the worst experience of my life. I will never order pizza hut, especially from here, again. I did mobile order, which should make it faster, and had to wait 45 minutes for my order. I made the order and arrived to the store 5 minutes before my pick up time. They started the order then and said it should be 10 mins. After 30 minutes of waiting I went back to the counter and found out they lost my order. Someone gave it away and they never said nothing. 15 minutes again, found out they gave it away again. The offered me a 2 liter soda for the wait. They was so far behind on orders, I tried to be understanding but they lost me when they lost my order twice. 0/10 I do not recommend.
Atmosphere: 1
Food: 2
Service: 1
Debra Marshall-Webb
I hadn't been to y'all in a while but everyone raved about the pizza. We got the dinner box both pepperoni and they were on
Atmosphere: 2
Food: 5
Service: 5
Gracie Johnson
Honestly this Pizza Hut sucks, my boyfriend order pizza there it took them at least an hour just to get it delivered to him, he lives 5 minutes away ordered at 7:11pm and it got at 8:28pm. When he got the pizza it was cheese and not pepperoni so he got the wrong order. It shouldn’t take Pizza Hut an hour to make the pizza and deliver it if he’s at least 5 minutes away.
Untamed Gorilla (Ug)
The pizza hut I went to the sauce and cheese was old... Never Again 3113 Mechanicsville turnpike Richmond VA 23223
Jayden Honaker
Forgot a whole pizza in my order.
Atmosphere: 1
Food: 1
Service: 1
Ben Taylor
Did not receive cheese sticks, store would not answer the phone the 6 times I tried to call them. Haven't gotten a credit back either.
I don’t even write reviews but bro the service here is sooo pisspoor it’s ridiculous. I ordered online and just wanted to pay for my order over the phone because the online payment wasn’t working. I’ve called this store exactly 10 times now no answer. How is this even
Service: 1
Clay Moyer
Rude staff you can order off there website but Goodluck getting your food or your money back or a corporate number avoid this place like the plague they just scammed me out of $51
Atmosphere: 1
Food: 1
Service: 1
Kelsey Davis
Service is great. Quality is very good
Robert Vieng
Ordered DoorDash from this Pizza Hut, and had missing sauces(paid extra for it), and had a missing pizza and opened(looked like they dug in it, also the box was opened on right side on delivery). Talked to Doordash and Pizza Hut and both said they couldn’t do anything about it. Take a look at the pic below.
Atmosphere: 1
Food: 1
Service: 1
Andre Alvarado
Anyone else ordered burnt pizza at this location??Not driving 15 mins back to get another one called the store and manager said they aren't trained on the new system to do refunds. Make it make sense please.
Fast and
Atmosphere: 5
Food: 5
Service: 5
The food is great but Pizza Hut makes it difficult to take orders. The people that answer the phone at the call center aren't the smartest.
Food: 5
Service: 3
My 50'ish Caucasian husband went to Pizza Hut and ordered a large hand tossed pepperoni pizza from a young lady named Marcaisia ID# 038035 at 1:06 pm today, ticket# 0014. Once the pizza was done she turned the box sideways and slid into a plastic bag, of course everything slid off the pizza into the bottom of the bag, no longer edible. Every one else who was non-caucasian were handed their pizza's correctly. Instead of causing an issue my polite husband took the destroyed pizza and left. Is this racism or hate or both? $30.54 wasted
Atmosphere: 1
Food: 1
Service: 1
Another horrible establishment around the area. If you want mediocre service this is the place for you. Staff is lazy, never answers the phone, and gets every order wrong. I don’t understand how there’s still places and management like this with all the food prices going up. It really is a shame that money is being wasted on a place like this.Corporate needs to be involved.
Atmosphere: 1
Food: 1
Service: 1
Was the worst experience of my life. I will never order pizza hut, especially from here, again. I did mobile order, which should make it faster, and had to wait 45 minutes for my order. I made the order and arrived to the store 5 minutes before my pick up time. They started the order then and said it should be 10 mins. After 30 minutes of waiting I went back to the counter and found out they lost my order. Someone gave it away and they never said nothing. 15 minutes again, found out they gave it away again. The offered me a 2 liter soda for the wait. They was so far behind on orders, I tried to be understanding but they lost me when they lost my order twice. 0/10 I do not recommend.
Atmosphere: 1
Food: 2
Service: 1
I hadn't been to y'all in a while but everyone raved about the pizza. We got the dinner box both pepperoni and they were on
Atmosphere: 2
Food: 5
Service: 5
Honestly this Pizza Hut sucks, my boyfriend order pizza there it took them at least an hour just to get it delivered to him, he lives 5 minutes away ordered at 7:11pm and it got at 8:28pm. When he got the pizza it was cheese and not pepperoni so he got the wrong order. It shouldn’t take Pizza Hut an hour to make the pizza and deliver it if he’s at least 5 minutes away.
The pizza hut I went to the sauce and cheese was old... Never Again 3113 Mechanicsville turnpike Richmond VA 23223
Forgot a whole pizza in my order.
Atmosphere: 1
Food: 1
Service: 1
Did not receive cheese sticks, store would not answer the phone the 6 times I tried to call them. Haven't gotten a credit back either.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I don’t even write reviews but bro the service here is sooo pisspoor it’s ridiculous. I ordered online and just wanted to pay for my order over the phone because the online payment wasn’t working. I’ve called this store exactly 10 times now no answer. How is this even
Service: 1
Rude staff you can order off there website but Goodluck getting your food or your money back or a corporate number avoid this place like the plague they just scammed me out of $51
Atmosphere: 1
Food: 1
Service: 1
Service is great. Quality is very good
Ordered DoorDash from this Pizza Hut, and had missing sauces(paid extra for it), and had a missing pizza and opened(looked like they dug in it, also the box was opened on right side on delivery). Talked to Doordash and Pizza Hut and both said they couldn’t do anything about it. Take a look at the pic below.
Atmosphere: 1
Food: 1
Service: 1
Anyone else ordered burnt pizza at this location??Not driving 15 mins back to get another one called the store and manager said they aren't trained on the new system to do refunds. Make it make sense please.