We were passing through this town, so we visited this place late because it was almost the only one still open at that time. But it was so unbearable to stay there. I understand that by that time the staff might have already been tired, but still, they reluctantly accepted us and made it clear that they were not happy to see us. When we dictated our name and phone number, the staff member wrote them down incorrectly, not even trying to do it right (we told her it was wrong), but she didn’t care at all 😬.
It was very dirty and unpleasant to be there. The pizza was not tasty, the pineapples were definitely not the freshest, and the dough tasted slightly raw, even though visually the pizza looked fine. I don’t know if it’s always like this or if we just came at the wrong time, but I definitely wouldn’t recommend going there in the evening.
Atmosphere: 1
Food: 1
Service: 1
Tracy Shrader
I would beware of this location. The manager said she canceled my order and its been three weeks and still no refund on my card. Manager is very rude and has a horrable attitude. I can see if I was rude or out of line but, thats not my character. The manager hung up in my face. The employee on the phone had no customer service skills. After taking my card information she told me she doesn't know when the pizza will arrive. I told her as long as it doesn't take 2hrs its fine. She said it could take 2hrs or longer! So I told her to cancel my order, then she calls back saying their on their way. So we are waiting and she calls back again saying she had told the driver to turn back around because she went ahead and canceled the order. So of course I asked her which one is it, their on the way or you cancled my order? So I ask to speak to the manager and the manager said well she is new and it was failure of communication on your part and hers then hung up the phone. I honestly do not see how this place is still opened after seeing all the bad reviews. If I saw the reviews before I ordered I would have never ordered here. Nobody knows what's going on here or cares to know what's going on. If the manager doesn't care why should her employees? Lead by example, and that's exactly what their doing. I hope this place hires better staff because I don't see how pizza hut pays their managers and their employees to be so nasty and unprofessional.
Amber White
I haven't ordered pizza Hut in I don't know how long but Jalisa was patient and kind! Good vibes!!! ❤️💯 20 minutes after posting this I finally open my pizza and it's not at all what I ordered 😂🤦🏻♀️ definitely should have looked before leaving but still a good pizza 🤷🏻♀️
Food: 5
Service: 5
Sam kind
Waited a hour for my food to be fixed how I asked it not to be then was told he/she wasn’t going to do it like I ask bc it would be burnt if I pay for burnt food then that’s just what you give me but my wings being ran 3xtimes wasn’t too much to ask for especially when I swiped my pay card 🙄pissed me tf off pay them folks so I can get my food like I asked without attitudes please & thank you
Atmosphere: 1
Food: 1
Service: 1
Jerry Smith
Food was not like I ordered on back to back trips after driving 15 minutes each way! Stay away from the Williamsburg Rd location!
Atmosphere: 1
Food: 1
Service: 1
Malik Ray
Only reason it’s getting 2 stars instead of 1 is because I love Pizza Hut…It would be a lot better if the employees cared about customer service. Doesn’t matter what day it is if, you order your pizza in the evening or at night you WILL be waiting an hour or longer…they don’t care about speed or efficiency. Try calling to order they’ll place you on hold for 30 mins because of being so backed up with orders because there’s no urgency. Long story short…order your pizza before the night shift.
Atmosphere: 1
Food: 5
Service: 1
Curtis Bess
Very disappointed in the service and attitude of this Pizza Hut. First of all, I ordered this on the Pizza Hut website, but DoorDash delivered my order. Anyways, the dasher called me asking if I had received my order, I told her no. You can hear the employees in the background yelling, calling me a liar, and insisting my order had been picked up and delivered. When the food finally got to me, the pizza was cold. It was greasy, bland, had zero flavor. The wings were cold, greasy, the sauce tasted like pure vinegar. Definitely will not order from this Pizza Hut again
Atmosphere: 1
Food: 1
Service: 1
Willingham's Reef
My Super Supreme thin crust was excellent!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Meat Pizza
Shonnle Johnston
Everyone was nice however the food isn't good. I've been several times and nothing has changed
Atmosphere: 4
Food: 2
Service: 4
Allen Brown
They are nasty I worked there for 2yrs jus got fired beginning of this last month but they don’t clean that make tables is nasty as hell pizza doh is nasty you have a person that changes clothes in the back and don’t wash her ass that works there u have a gay u dude as a manager who comes to work drunk im goin in I bout to post pics too
This Pizza Hut is my favorite to visit. The manager is always handling the store with such ease. They do have some staffing issues but the the manager always makes it work, and she’s there literally every single day basically!!! Her work ethic shows in her attitude. Her employees are a piece of work, but she keeps the train moving.
Atmosphere: 5
Food: 5
Service: 5
monique johnson
Awful just awful pizza was dry the pasta was dry no marinara sauce pizza wasn’t cut all the way through!!!!!! Service was also very bad the cashier was rude through my receipt down on the counter! I’ll go to Marcos from Now on!
Atmosphere: 1
Food: 1
Service: 1
Katlynn Williamson
I ordered my food online to carry out. I get there and they didn’t have the item I ordered so they wanted to give me a store credit, I wasn’t okay with that and tried to calmly figure out a solution with the worker. The manager on shift interrupted and proceeded to get an attitude with me, by saying she was “trying to be nice and give me something for free” (regarding the fact that it wouldn’t be for free since I had paid for an item they didn’t have and couldn’t refund). When I tried to ask what they had for $4.99 (the value of the item I originally ordered) she got mad and told me not to get an attitude to pick anything I wanted because she didn’t need to be nice to me. I order here pretty frequently.. I can say that will not be happening again. The food was the worst I’ve probably ever gotten from them, and the service was just downright awful. I wish I had gotten her name so I could report her to corporate.
Atmosphere: 1
Food: 1
Service: 1
Baby Brat
What in the world is this? I've never ever seen a pizza look like this. I don't recommend this location at all.
Atmosphere: 1
Food: 1
Service: 1
Robbie Odell
Order was incorrect and the service was very poor.
We were passing through this town, so we visited this place late because it was almost the only one still open at that time. But it was so unbearable to stay there. I understand that by that time the staff might have already been tired, but still, they reluctantly accepted us and made it clear that they were not happy to see us. When we dictated our name and phone number, the staff member wrote them down incorrectly, not even trying to do it right (we told her it was wrong), but she didn’t care at all 😬.
It was very dirty and unpleasant to be there. The pizza was not tasty, the pineapples were definitely not the freshest, and the dough tasted slightly raw, even though visually the pizza looked fine. I don’t know if it’s always like this or if we just came at the wrong time, but I definitely wouldn’t recommend going there in the evening.
Atmosphere: 1
Food: 1
Service: 1
I would beware of this location. The manager said she canceled my order and its been three weeks and still no refund on my card. Manager is very rude and has a horrable attitude. I can see if I was rude or out of line but, thats not my character. The manager hung up in my face. The employee on the phone had no customer service skills. After taking my card information she told me she doesn't know when the pizza will arrive. I told her as long as it doesn't take 2hrs its fine. She said it could take 2hrs or longer! So I told her to cancel my order, then she calls back saying their on their way. So we are waiting and she calls back again saying she had told the driver to turn back around because she went ahead and canceled the order. So of course I asked her which one is it, their on the way or you cancled my order? So I ask to speak to the manager and the manager said well she is new and it was failure of communication on your part and hers then hung up the phone. I honestly do not see how this place is still opened after seeing all the bad reviews. If I saw the reviews before I ordered I would have never ordered here. Nobody knows what's going on here or cares to know what's going on. If the manager doesn't care why should her employees? Lead by example, and that's exactly what their doing. I hope this place hires better staff because I don't see how pizza hut pays their managers and their employees to be so nasty and unprofessional.
I haven't ordered pizza Hut in I don't know how long but Jalisa was patient and kind! Good vibes!!! ❤️💯
20 minutes after posting this I finally open my pizza and it's not at all what I ordered 😂🤦🏻♀️ definitely should have looked before leaving but still a good pizza 🤷🏻♀️
Food: 5
Service: 5
Waited a hour for my food to be fixed how I asked it not to be then was told he/she wasn’t going to do it like I ask bc it would be burnt if I pay for burnt food then that’s just what you give me but my wings being ran 3xtimes wasn’t too much to ask for especially when I swiped my pay card 🙄pissed me tf off pay them folks so I can get my food like I asked without attitudes please & thank you
Atmosphere: 1
Food: 1
Service: 1
Food was not like I ordered on back to back trips after driving 15 minutes each way! Stay away from the Williamsburg Rd location!
Atmosphere: 1
Food: 1
Service: 1
Only reason it’s getting 2 stars instead of 1 is because I love Pizza Hut…It would be a lot better if the employees cared about customer service. Doesn’t matter what day it is if, you order your pizza in the evening or at night you WILL be waiting an hour or longer…they don’t care about speed or efficiency. Try calling to order they’ll place you on hold for 30 mins because of being so backed up with orders because there’s no urgency. Long story short…order your pizza before the night shift.
Atmosphere: 1
Food: 5
Service: 1
Very disappointed in the service and attitude of this Pizza Hut. First of all, I ordered this on the Pizza Hut website, but DoorDash delivered my order. Anyways, the dasher called me asking if I had received my order, I told her no. You can hear the employees in the background yelling, calling me a liar, and insisting my order had been picked up and delivered. When the food finally got to me, the pizza was cold. It was greasy, bland, had zero flavor. The wings were cold, greasy, the sauce tasted like pure vinegar. Definitely will not order from this Pizza Hut again
Atmosphere: 1
Food: 1
Service: 1
My Super Supreme thin crust was excellent!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Meat Pizza
Everyone was nice however the food isn't good.
I've been several times and nothing has changed
Atmosphere: 4
Food: 2
Service: 4
They are nasty I worked there for 2yrs jus got fired beginning of this last month but they don’t clean that make tables is nasty as hell pizza doh is nasty you have a person that changes clothes in the back and don’t wash her ass that works there u have a gay u dude as a manager who comes to work drunk im goin in I bout to post pics too
Restaurantji Recommends
This Pizza Hut is my favorite to visit. The manager is always handling the store with such ease. They do have some staffing issues but the the manager always makes it work, and she’s there literally every single day basically!!! Her work ethic shows in her attitude. Her employees are a piece of work, but she keeps the train moving.
Atmosphere: 5
Food: 5
Service: 5
Awful just awful pizza was dry the pasta was dry no marinara sauce pizza wasn’t cut all the way through!!!!!! Service was also very bad the cashier was rude through my receipt down on the counter! I’ll go to Marcos from
Now on!
Atmosphere: 1
Food: 1
Service: 1
I ordered my food online to carry out. I get there and they didn’t have the item I ordered so they wanted to give me a store credit, I wasn’t okay with that and tried to calmly figure out a solution with the worker. The manager on shift interrupted and proceeded to get an attitude with me, by saying she was “trying to be nice and give me something for free” (regarding the fact that it wouldn’t be for free since I had paid for an item they didn’t have and couldn’t refund). When I tried to ask what they had for $4.99 (the value of the item I originally ordered) she got mad and told me not to get an attitude to pick anything I wanted because she didn’t need to be nice to me. I order here pretty frequently.. I can say that will not be happening again. The food was the worst I’ve probably ever gotten from them, and the service was just downright awful. I wish I had gotten her name so I could report her to corporate.
Atmosphere: 1
Food: 1
Service: 1
What in the world is this? I've never ever seen a pizza look like this. I don't recommend this location at all.
Atmosphere: 1
Food: 1
Service: 1
Order was incorrect and the service was very poor.
Parking: Parking is available
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Sticks
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