Popeyes Louisiana Kitchen

2709 Chamberlayne Ave, Richmond
(804) 228-8733

Recent Reviews

Keisha Wilson

Terrible opening day. Was in the drive thru for 20 minutes or better which is half of my lunch hour. Gave me the wrong order. Had to go back. The manager was really nice and very helpful but other staff could definitely use some training such as multi-tasking and definitely CUSTOMER SERVICE. Also may want to listen to your customers orders to give them to correct items. Don't think it was such a good idea to open this restaurant at this location. Drive thru is horrible not big enough for the amount of traffic coming to this establishment. Please do better.

Atmosphere: 1

Food: 1

Service: 2

Clay Dillard

The tenders quality is going down. The service here they are nice but slow.Seem to not have enough help. One of my biggest complaints with all Popeyes is the inside line to wait to place your order.When there is a few customers coming in from different sides of the restaurant and everyone is looking for where the end of the line is. It gets confusing to some as to.who exactly is next in lineThey need to put back the metal fence that helped people form a line.As sad as it is to say some folks just don't know how to wait their turn, they are rude and just daring anyone to say anything.Shouldn't have to be this way but it is at any Popeyes I go to around here.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Chicken Fingers and Fries

Carlisa Wheless

Friendly

Atmosphere: 5

Food: 5

Service: 5

Alex

Very nice manager and very clean store. The chicken was appeared well because the people care.

Atmosphere: 5

Food: 5

Service: 5

Paula Horne

Unfortunately this place is mostly a miss! You don't realize the drive thru doesn't work (no signage)! Drove to window and was told to come inside. Inside is not the cleanest. 15 minutes later, I'm just getting my simple sandwich (no drink...just a sandwich). No apologies! The chicken is good, though!

Atmosphere: 1

Food: 5

Service: 1

Dylan Devonish

Terrible customer service. Not crowded workers everywhere. Been waiting in line for 7 minutes already.Only 3 people in line. Absolutely ridiculous. They have to do better.

Atmosphere: 2

Food: 2

Service: 1

Recommended dishes: Mild and Spicy Chicken

Raynard Williams

Service was poor they just threw my fries in the bottom of the bag with no fries bag and the chicken sandwich on top of them so I didn't notice it until I got

Atmosphere: 1

Food: 3

Service: 1

CHANNA SMITH

Too over-priced..depending on what time if day, you may or may not get your complete meal...if maybe not be completely cooked.

A Wilson

Delicious

brujita

I also experienced an employee writing my name as “border hopper” on my receipt because of my strong accent a while back. DONT COME HERE !!

Atmosphere: 1

Food: 1

Service: 1

Leila N

Worst experience! Manager/employees are ill-mannered, rude, and disrespectful. I received rolled eyes, heavy sighs, and aggressive attitude! Tables, and floors littered with uncleared left over food! The environment felt judgmental, and employees were selective on who they took orders on.

Atmosphere: 1

Food: 1

Service: 1

Mehedi Hasan Sawon

Poor service. Never seen such a late drive thru in my whole life. Totally trash. Never recommended this!!!!!

Shileen Lange

Good fast food when you are on the run. Consistent customer

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cajun Rice and Mash Potatoes Blackened Chicken, Mild and Spicy Chicken, Spicy Chicken Sandwich, Popeye's Chicken Sandwich, Chicken and Red Beans and Rice, New Classic Blackened Chicken Sandwich Combo, 2pc Signature Chicken Combo, Regular Red Beans & Rice, Handcrafted Tenders 8 pcs, New 6pc Wings

Caleb Yi

Forgot the fried chicken lol. Manager wouldn’t admit messing up the order herrself and told me to get a refund online. I ended up buying another 12pc chicken to feed the fam, but mannnn. Crazy.and they line take long.Just found out that they left the wrappers on the cheese…def calling corporateI had at least left the food rating a three star but not anymore

Atmosphere: 1

Food: 1

Service: 1

Nina Nguyen

Worst popeyes, worst management, terrible employees. So you guys think it’s ok to write some racial slur and be racist towards someone? and for the manager, you need to get fired along with that little worker of yours. They clearly do not need to be in a place where they have to serve customers. Terrible customer service. Hung up anytime i tried asking a question. Overall terrible. oh and the lil girl who wrote some racial slurs, i hope you get what’s coming to you!

Atmosphere: 1

Food: 1

Service: 1

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