Cool atmosphere, food was very tasty. Had a nice evening.
Atmosphere: 5
Food: 4
Service: 4
Wayne
Went before a show at the Broadberry and had reservations. Got sat by the host and the host was our server. After we got our first drinks and appetizer, we never really saw our wait person again and we were hoping to order entrees and more drinks before the show. After about 30 minutes with no check in, we decided the next interaction would just be us getting the check.
Too bad as the food was good and we liked the restaurant feel.
Atmosphere: 5
Food: 4
Service: 1
Recommended dishes: Chicken Satay
joey mathews
Had a reservation at 8:30 was sat and given water by the host and then no one spoke to us for an hour. Sat there until 9:30 and then just left. Usually do takeout from here and it’s delicious never been inside but never experienced just being ignored like we were anywhere.
Food: 1
Constance313
The food was great. We had to find our server to order & then again to pay. Otherwise, they would've gotten 5 stars across the board.
Atmosphere: 5
Food: 5
Service: 4
Sarah Nagy
Ugh. Came for HH just to be told they no longer honor half of the happy hour menu including a special designated cocktail of the month or discounted bottles of wine. Priced higher than ever and the portions shrink every visit. Used to love it here but will stick with other Thai options in the area in the future. Sad.
Atmosphere: 3
Food: 3
Service: 3
Olivia Harris
Got to the restaurant at 5:30, was told they had a reservation at 6:30 so we’d have to be gone by then. Server rushed our entire dinner, was running away from our table and totally avoiding us( Emma W.) when I ordered another drink at 6 was told pretty much she was bringing our checks and we needed to wrap it up. after my 13 dollar wine was dropped off at the table she came to tell me AGAIN to hurry up because the reservation needed to be sat, mind you their was an open table 2 down from us. Her attitude was horrible the entire time. For a place serving 15 dollar fried rice with 10 tables I’m not sure why you need a reservation. Go somewhere else and save your money. Rude and disgusting service from start to finish.
Atmosphere: 4
Food: 3
Service: 1
Alyssa Cox
This place used to be so good but service was horrible & the hostess and server Emma W. was very rude and avoiding the table. As soon as she dropped something off she would walk away and not ask if we needed anything as we were interested in ordering more drinks. Sadly she and the company just lost customers due to the disrespectful attitude & avoidant of the table.
Atmosphere: 1
Food: 5
Service: 1
Hanna Manca
I have never in my life had worse service than I did at this place. Sat down at a table with a reservation at 8:30, host dropped off water, that was it. We sat for an hour with no service, while we were passed by multiple servers. I have gotten takeout from this place and it’s great but as for the service it sucks. Will not be coming back.
Service: 1
VAWineNB
Wow, quite an experience. Being right next door to the new, trendy Fan Boy cocktail bar makes this a great section of Broad Street for a night out. The atmosphere inside the restaurant is unlike anything I've experienced outside of Manhattan. Swings for chairs at the tables! The cocktails are delicious and well priced. Richmond prices. Not Northern Virginia prices. Since we had several appetizers next door at Fan Boy before coming to Sabai, the only food we can vouch for here is the pad thai - both chicken and tofu. Highly recommended.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Craft Cocktails, Pad Thai with Chicken
Brea Talley
The management here is very rude & condescending. I will never come back to this restaurant for that reason. If you can’t treat guest with respect you shouldn’t be in customer service industry unacceptable.
Literally called in to place an order over the phone, apparently they didn’t get the order, came in to pick up the food. Online the food would be $19, I figured it’d be a little bit more with taxes, but then they also added a takeout fee without letting me know of two dollars, If I knew about the fee, I might as well just set up and ate there, Food looks super oily, but we’ll give it a goo
Darl Gearhart
Incredible food but middling service.
Atmosphere: 5
Food: 5
Service: 3
Richie W
Wow what happened to this place? 8pm on a Saturday and it was empty other than people drinking at the bar. The hostess was aloof and unfriendly. We were seated and given menus. Then ignored several times by the server(s). After 10-15 minutes we got up and walked out. We ate somewhere else. Not like they were busy, only 3 tables other than us.
Service: 1
Rebecca Leary
Ordering and customer service from this place is an absolute disaster. Every time I order I get something different. Last time I ordered they barely filled up the containers. Staff is rude, and it’s a shame because this was my favorite Thai place. The food is good if they actually fill up the containers. I’ve been postponing this order for MONTHS because I love the food but I’ve had enough, I will never be coming here again. Being rude will turn away regular customers. At one point I was ordering every week. Now I won’t ever order again.
Atmosphere: 1
Food: 1
Service: 1
Harry Wesley
BEWARE tourist trap; they charge a "take out fee" of $2.00 on top of all dishes. I got the Pad Ki Maew noodles on a Tuesday. Paid $17.89 total for a small portion of noodles with barely any chicken and veggies in it. Not worth it when $18 can get you enough food for 1.5 meals at nearby restaurants such as Fat Dragon, Lucky AF, Lunch Supper, Wood & Iron, etc
Cool atmosphere, food was very tasty. Had a nice evening.
Atmosphere: 5
Food: 4
Service: 4
Went before a show at the Broadberry and had reservations. Got sat by the host and the host was our server.
After we got our first drinks and appetizer, we never really saw our wait person again and we were hoping to order entrees and more drinks before the show.
After about 30 minutes with no check in, we decided the next interaction would just be us getting the check.
Too bad as the food was good and we liked the restaurant feel.
Atmosphere: 5
Food: 4
Service: 1
Recommended dishes: Chicken Satay
Had a reservation at 8:30 was sat and given water by the host and then no one spoke to us for an hour. Sat there until 9:30 and then just left. Usually do takeout from here and it’s delicious never been inside but never experienced just being ignored like we were anywhere.
Food: 1
The food was great. We had to find our server to order & then again to pay. Otherwise, they would've gotten 5 stars across the board.
Atmosphere: 5
Food: 5
Service: 4
Ugh. Came for HH just to be told they no longer honor half of the happy hour menu including a special designated cocktail of the month or discounted bottles of wine. Priced higher than ever and the portions shrink every visit. Used to love it here but will stick with other Thai options in the area in the future. Sad.
Atmosphere: 3
Food: 3
Service: 3
Got to the restaurant at 5:30, was told they had a reservation at 6:30 so we’d have to be gone by then. Server rushed our entire dinner, was running away from our table and totally avoiding us( Emma W.) when I ordered another drink at 6 was told pretty much she was bringing our checks and we needed to wrap it up. after my 13 dollar wine was dropped off at the table she came to tell me AGAIN to hurry up because the reservation needed to be sat, mind you their was an open table 2 down from us. Her attitude was horrible the entire time. For a place serving 15 dollar fried rice with 10 tables I’m not sure why you need a reservation. Go somewhere else and save your money. Rude and disgusting service from start to finish.
Atmosphere: 4
Food: 3
Service: 1
This place used to be so good but service was horrible & the hostess and server Emma W. was very rude and avoiding the table. As soon as she dropped something off she would walk away and not ask if we needed anything as we were interested in ordering more drinks. Sadly she and the company just lost customers due to the disrespectful attitude & avoidant of the table.
Atmosphere: 1
Food: 5
Service: 1
I have never in my life had worse service than I did at this place. Sat down at a table with a reservation at 8:30, host dropped off water, that was it. We sat for an hour with no service, while we were passed by multiple servers. I have gotten takeout from this place and it’s great but as for the service it sucks. Will not be coming back.
Service: 1
Wow, quite an experience. Being right next door to the new, trendy Fan Boy cocktail bar makes this a great section of Broad Street for a night out. The atmosphere inside the restaurant is unlike anything I've experienced outside of Manhattan. Swings for chairs at the tables! The cocktails are delicious and well priced. Richmond prices. Not Northern Virginia prices. Since we had several appetizers next door at Fan Boy before coming to Sabai, the only food we can vouch for here is the pad thai - both chicken and tofu. Highly recommended.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Craft Cocktails, Pad Thai with Chicken
The management here is very rude & condescending. I will never come back to this restaurant for that reason. If you can’t treat guest with respect you shouldn’t be in customer service industry unacceptable.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Literally called in to place an order over the phone, apparently they didn’t get the order, came in to pick up the food. Online the food would be $19, I figured it’d be a little bit more with taxes, but then they also added a takeout fee without letting me know of two dollars, If I knew about the fee, I might as well just set up and ate there, Food looks super oily, but we’ll give it a goo
Incredible food but middling service.
Atmosphere: 5
Food: 5
Service: 3
Wow what happened to this place? 8pm on a Saturday and it was empty other than people drinking at the bar. The hostess was aloof and unfriendly. We were seated and given menus. Then ignored several times by the server(s). After 10-15 minutes we got up and walked out. We ate somewhere else. Not like they were busy, only 3 tables other than us.
Service: 1
Ordering and customer service from this place is an absolute disaster. Every time I order I get something different. Last time I ordered they barely filled up the containers. Staff is rude, and it’s a shame because this was my favorite Thai place. The food is good if they actually fill up the containers. I’ve been postponing this order for MONTHS because I love the food but I’ve had enough, I will never be coming here again. Being rude will turn away regular customers. At one point I was ordering every week. Now I won’t ever order again.
Atmosphere: 1
Food: 1
Service: 1
BEWARE tourist trap; they charge a "take out fee" of $2.00 on top of all dishes. I got the Pad Ki Maew noodles on a Tuesday. Paid $17.89 total for a small portion of noodles with barely any chicken and veggies in it. Not worth it when $18 can get you enough food for 1.5 meals at nearby restaurants such as Fat Dragon, Lucky AF, Lunch Supper, Wood & Iron, etc
Atmosphere: 3
Food: 2
Service: 3
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