Sonic Drive-In

813 W Cary St, Richmond
(804) 362-0010

Recent Reviews

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Diamond Cooper

Clean place. Made food well. Employees were pleasant. Would go again.

Atmosphere: 5

Food: 5

Service: 5

Ted Montminy

Its not a drive and its made me sick multiple times

Charles Everett

What’s with the negative reviews?
The service is super fast and the staff is super helpful. Recommend this place

Atmosphere: 4

Food: 4

Service: 4

E U

Very disrespectful employees and dirty food that does not suit the food industry. I would suggest you check the hygiene behind the counter before eating here. I don't know about their other branches, but this branch is a complete disgrace.

Atmosphere: 1

Food: 1

Service: 1

MyEmail Mail

If you knew better you do better. I'm a BUS DRIVER who can bring you customers but can't use the bathroom unless I purchase something. Please change your policy. The food looked cold and old.

Atmosphere: 1

Food: 1

Service: 1

David Clements

It's not the average sonic. It's in a small store in the middle of a block serving the kids at VCU and whoever else happens by. Limited indoor setting, more of a grab and go spot. Order ahead on the app for faster service.

Atmosphere: 3

Food: 4

Service: 4

Sierra Richardson

I got the worst food poisoning from this joint 😭😭😭

Atmosphere: 1

Food: 1

Service: 1

northofnowhere gaming

Drove a bus here, with 44 hungry people to order food. They wouldn't let the bus drivers dressed in shirt and tie use the restroom until after ordering and eating.

Staff was very rude and confrontational, very similar to multiple other reviews, took our business elsewhere.

Atmosphere: 1

Food: 1

Service: 1

Dave Hardin

Don't be tricked by Google Maps fools' gold: this is a hole-in-the-wall, NOT a drive-in/drive thru! The next nearest true Sonic is way back west on W. Broad - and it's a tiny one

Service: 1

sleepy alli

Everything was stale. The smidgen of sauce on the dried up burger was the cherry on top. Hope they get new management. Sonic has one of best fast food burgers.

Atmosphere: 1

Food: 1

Service: 1

ElenfromArmenia

This was one of the worst eating out experiences I’ve ever had.

The staff was extremely hostile and unwelcoming while the food was overpriced and tasteless.

This was my first time in Sonic drive-in chains so I tried to advise with the waiter/cashier who was taking my order. Accepting his recommendation I ordered #5 meal combo from the menu. Let alone that the already made old burger was priced at $8,5 as a separate item, and the combo was bumping this number to a whooping $12, the final price I was charged somehow came to add up to an unthinkable & unbelievable $17. I believe in other circumstances I would have considered twice before spending $17 in a fast food chain for a breakfast meal, however, the staff hostility seemed almost intentionally designed and put in place to intimidate the customers and pressure them into placing an order as fast and rushed as possible.

In an attempt to ignore this unpleasant situation and make the best of the rest of my meal experiences I sat by the window and started working on my meal. Shortly, I realized that I forgot to inquire the password for the Wi-Fi, and, upon checking, confirmed that all of the available Wi-Fi-s (of which 3 involved the name of the chain — “sonic”) were password-protected.

Long story short, the waiter not only claimed to not know the Wi-Fi password, but also came forward when I was tried to address any other person working there who could potentially help me with my seemingly simple request. This waiter rushed to answer for the rest of the team claiming as if nobody else present knows the password to the Wi-Fi either. I asked whether there was no possible way to find out. The answer was cut and dry “no.” I’ll politely thanked him and went back to my seat.

Before leaving I tried to use the restroom; unsurprisingly, the restrooms had hostile signs abt there not being any public restrooms available nothing that the restrooms are for customers who have already placed their orders. I approached the guy one last time asking him if he wouldn’t mind unlocking the restroom door so I could use it. He unwillingly came and unlocked the restroom door.

Overall… what… 😵‍💫

Atmosphere: 1

Food: 3

Service: 1

Wallo

All milkshakes are discontinued HOURS prior to closing-time!

Service: 1

Michael (en Austrlia)

Customer service is crap, and they don't give you soda, they only give you ice.

Atmosphere: 1

Food: 1

Service: 1

Kristine Kaliebe

They were pouring and splashing bleach water everywhere!

Atmosphere: 1

Food: 3

Service: 5

Zackery Bellerose

I ordered my food on the sonic website 2 hours before they closed. When I arrive they told me they were closed and could not refund my order.

I had to call corporate the next day and request a refund that will come in 7-10 business days. Terrible service.

Atmosphere: 1

Service: 1

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