I recently had bad service at a Starbucks at the Omni hotel downtown Richmond around 12:55 PM and normally Starbucks starts my day but because of the bad service and wrong order and this particular Starbucks stated that they can’t give us a receipt because they ran out of Receipt paper and they could not scan my phone for my points and also gave me the wrong order with my name on it. That was a very bad start of my day. I called customer service and they’re aware I went to physical therapy because I had to And after Physical Therapy, I was exhausted My husband asked me what could he do to put a smile on my face and I said I want cappuccino wet with almond milk Six pumps of classic syrup and a splash of mocha you William and the supervisor I forgot her name was so attentive. I really appreciate it. Thank you so much for making my day . I also call customer service so they can be recognized on their service thank you, William and team
Atmosphere: 5
Food: 5
Service: 5
Gregory C
What a stunning place! Raven and Kristina were excellent and very friendly! Enjoyed coffee with my mom today and look forward to coming back soon!
Atmosphere: 5
Food: 5
Service: 5
Oksana Cline
Very good service and Alejandro is the best!
Larezza Truman
Dying of thirst? Don't come here, unless you can last long enough to stand in line. Because.... policy. No human decency. No common sense. Sad. I won't ever be back.
Adelphia Strickland
I go to Starbucks almost everyday, sometimes twice. So far the Starbucks on cary st is the most friendly. Teagn is a sweetheart. She is so nice and always has a smile on her face. She really lights up the room and makes you experience enjoyable. I think she is the nicest Starbucks employee I have ever met. Thank you so much Tegan for your great service and positive attitude. Your smile and cheerful attitude always starts for a great morning.
Atmosphere: 5
Food: 5
Service: 5
Hobo Freeman
Doesn’t exist
Atmosphere: 1
Food: 1
Service: 1
Henry Hertzler
Great new Starbucks in a strip along Cary St. No drive through.
Atmosphere: 5
Food: 5
Service: 5
Garrett Hayward Lee Stratton
This store drew a cute heart on my bag. 5 stars, liked and subscribed, will visit again soon for another heart. Food and coffee was good too.
Food: 5
Service: 5
Andre Napier
The location changed across the street.
Atmosphere: 5
Service: 5
TV2451
A very quick stop. at this very plain coffee shop left us satisfied and ready to move on. And we did find parking nearby. Gave us the energy to keep going for the rest of the morning.
This is usually a very good location but today, I was the only person ordering but the two baristas were chatting and took my label, placed on the cup and then just left there as they chatted. They finally asked who I was, checked the cup and put it back down to keep chatting. Then put green iced tea in the cup. Put it back down, kept chatting. About a minute later, put lemonade in the cup. Put it down to keep chatting. Then put ice in it and topped it off with black tea - when it was a green tea lemonade. And finally handed it to me. All in all, 5 mins.
Service: 1
Rob Spitler
Had a good visit to meet a friend at this Starbucks. The drinks were well made. The store was spacious and comfortable. The staff were very friendly and helpful. Nice store. This one does not have a drive through.
Atmosphere: 5
Food: 5
Service: 5
Chandler Powers
Truly heartbroken to see a new location opening across the street. This Starbucks is one of the friendliest and most consistent! Nothing like starting the work day with familiar faces and nice turnaround time. Additionally, the parking lot is a good size, it’s pretty accessible, and the outdoor seating area is a plus.Fingers crossed the new smaller and less accessible location will at least keep the great employees around!
Journey Master
Movement and change are among the inevitabilities of the universe. For some, the day begins with a routine that provides a small comfort. This Starbucks has its finger upon the pulse of my routine. In addition to their attention to detail, the staff of this establishment is responsible, courteous and resplendent in their attention to the needs of a productive community. My day begins well when it begins here.
I recently had bad service at a Starbucks at the Omni hotel downtown Richmond around 12:55 PM and normally Starbucks starts my day but because of the bad service and wrong order and this particular Starbucks stated that they can’t give us a receipt because they ran out of Receipt paper and they could not scan my phone for my points and also gave me the wrong order with my name on it. That was a very bad start of my day. I called customer service and they’re aware I went to physical therapy because I had to And after Physical Therapy, I was exhausted My husband asked me what could he do to put a smile on my face and I said I want cappuccino wet with almond milk Six pumps of classic syrup and a splash of mocha you William and the supervisor I forgot her name was so attentive. I really appreciate it. Thank you so much for making my day . I also call customer service so they can be recognized on their service thank you, William and team
Atmosphere: 5
Food: 5
Service: 5
What a stunning place! Raven and Kristina were excellent and very friendly! Enjoyed coffee with my mom today and look forward to coming back soon!
Atmosphere: 5
Food: 5
Service: 5
Very good service and Alejandro is the best!
Dying of thirst? Don't come here, unless you can last long enough to stand in line. Because.... policy. No human decency. No common sense. Sad. I won't ever be back.
I go to Starbucks almost everyday, sometimes twice. So far the Starbucks on cary st is the most friendly. Teagn is a sweetheart. She is so nice and always has a smile on her face. She really lights up the room and makes you experience enjoyable. I think she is the nicest Starbucks employee I have ever met. Thank you so much Tegan for your great service and positive attitude. Your smile and cheerful attitude always starts for a great morning.
Atmosphere: 5
Food: 5
Service: 5
Doesn’t exist
Atmosphere: 1
Food: 1
Service: 1
Great new Starbucks in a strip along Cary St. No drive through.
Atmosphere: 5
Food: 5
Service: 5
This store drew a cute heart on my bag. 5 stars, liked and subscribed, will visit again soon for another heart. Food and coffee was good too.
Food: 5
Service: 5
The location changed across the street.
Atmosphere: 5
Service: 5
A very quick stop. at this very plain coffee shop left us satisfied and ready to move on. And we did find parking nearby. Gave us the energy to keep going for the rest of the morning.
Restaurantji Recommends
Decent new location vs the old one
Atmosphere: 5
Service: 5
This is usually a very good location but today, I was the only person ordering but the two baristas were chatting and took my label, placed on the cup and then just left there as they chatted. They finally asked who I was, checked the cup and put it back down to keep chatting. Then put green iced tea in the cup. Put it back down, kept chatting. About a minute later, put lemonade in the cup. Put it down to keep chatting. Then put ice in it and topped it off with black tea - when it was a green tea lemonade. And finally handed it to me. All in all, 5 mins.
Service: 1
Had a good visit to meet a friend at this Starbucks. The drinks were well made. The store was spacious and comfortable. The staff were very friendly and helpful. Nice store. This one does not have a drive through.
Atmosphere: 5
Food: 5
Service: 5
Truly heartbroken to see a new location opening across the street. This Starbucks is one of the friendliest and most consistent! Nothing like starting the work day with familiar faces and nice turnaround time. Additionally, the parking lot is a good size, it’s pretty accessible, and the outdoor seating area is a plus.Fingers crossed the new smaller and less accessible location will at least keep the great employees around!
Movement and change are among the inevitabilities of the universe. For some, the day begins with a routine that provides a small comfort. This Starbucks has its finger upon the pulse of my routine. In addition to their attention to detail, the staff of this establishment is responsible, courteous and resplendent in their attention to the needs of a productive community. My day begins well when it begins here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Cheddar & Egg Sandwich
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