CHARLIE is the best! He makes our mornings so much brighter! Exactly what this starbucks needed! :)
Atmosphere: 5
Food: 5
Service: 5
James France
solid like a
Atmosphere: 5
Food: 5
Service: 5
River France
I miss you like a dream I had, a long long time
Atmosphere: 5
Food: 5
Service: 5
Michelle Decker
One of the worst Starbucks in the Richmond VA area. I live relatively close and this location is convenient for me to stop into but I will not be returning. The workers will intentionally ring in orders in a way that makes your coffee more expensive than it regularly is. I also over heard a male barista say that he likes to try and “mess up at least one thing” on each persons drink to see their reaction. Of course after I got my coffee from him, it was indeed messed up. I tried to get it remade but they assured me that it was made correctly and remaking it would only result in the same tasting drink. Do not waste your time or money going to this location, I know I won’t be.
Atmosphere: 1
Food: 1
Service: 1
Stephen H
Very slow. Consistently screw up order.
Renee Hooper
Very slow but more importantly they've started seriously shorting customers in the coffee department. lattes are all foam and no coffee. Even ordering plain coffee gets you only a half full cup.
Gabrielle Jones
I bought a green Starbucks logo tumbler, a grande caramel crunch latte, and an instant pack of coffee. It's a very nice coffee shop and a good place to go. Very nice seating arrangement as well.
Atmosphere: 5
Food: 5
Service: 5
Tony Wilkerson
Worst Starbucks in Richmond. They won’t accept Starbucks points, they’re ALWAYS understaffed, the staff’s typically grumpy because their understaffed. I’m done with this location.
Rich Hunt
Very nice customer service folks Pleasant at an early hourHowever the store does not accept cashBelieve this is a violation of the law as cash is legal tenderWill be looking into this a bit
Freddy C.
Poor service, staff needs better training on POS register / barista role. Don't waste your time and money. Go the extra distance to Iron Clad Coffee.
I would like to start out by saying I have never had an issue with the staff--they are always pleasant and trying their best. I also never patroned this Starbucks pre-pandemic, so maybe it was better in the past. That being said, I have been to this Starbucks several times and have walked away with the same feeling of disappointment each time. No matter how few people are in the restaurant, the service always takes too long. There is always some "issue" with the cash registers. They rarely have all the ingredients they need on hand. The prices are ridiculously high for a mediocre product (e.g. - $17 for a grande iced Americano and a breakfast sandwich). And you can't even order online to expedite the process. Do NOT go to this Starbucks if you have another option; the Dunkin' Donuts down the block is much better. 1/5 stars
Kayla Simon
Can't beat a starbies drink to face the long and bleak work day!
Troy Hart
The staff was very friendly and knowledgeable. An they had seasonal favorites on the menu
Rushawna Senior
Horrible coffee. They don't seem to follow the same procedures to make drinks the way other locations do. I have never received a good drink from this location. I keep trying in hopes that maybe they are having an off day but they consistently make bad drinks. Got a sweet cream cold brew today that tasted nothing like what it's supposed to. Got a White Chocolate Mocha a couple weeks ago that tasted like hot milk with no coffee.
K N.
We'll they were fabulous today! great way to kick off Sunday, my Starbucks friends! Nice work.
CHARLIE is the best! He makes our mornings so much brighter! Exactly what this starbucks needed! :)
Atmosphere: 5
Food: 5
Service: 5
solid like a
Atmosphere: 5
Food: 5
Service: 5
I miss you like a dream I had, a long long time
Atmosphere: 5
Food: 5
Service: 5
One of the worst Starbucks in the Richmond VA area. I live relatively close and this location is convenient for me to stop into but I will not be returning. The workers will intentionally ring in orders in a way that makes your coffee more expensive than it regularly is. I also over heard a male barista say that he likes to try and “mess up at least one thing” on each persons drink to see their reaction. Of course after I got my coffee from him, it was indeed messed up. I tried to get it remade but they assured me that it was made correctly and remaking it would only result in the same tasting drink. Do not waste your time or money going to this location, I know I won’t be.
Atmosphere: 1
Food: 1
Service: 1
Very slow. Consistently screw up order.
Very slow but more importantly they've started seriously shorting customers in the coffee department. lattes are all foam and no coffee. Even ordering plain coffee gets you only a half full cup.
I bought a green Starbucks logo tumbler, a grande caramel crunch latte, and an instant pack of coffee. It's a very nice coffee shop and a good place to go. Very nice seating arrangement as well.
Atmosphere: 5
Food: 5
Service: 5
Worst Starbucks in Richmond. They won’t accept Starbucks points, they’re ALWAYS understaffed, the staff’s typically grumpy because their understaffed. I’m done with this location.
Very nice customer service folks Pleasant at an early hourHowever the store does not accept cashBelieve this is a violation of the law as cash is legal tenderWill be looking into this a bit
Poor service, staff needs better training on POS register / barista role. Don't waste your time and money. Go the extra distance to Iron Clad Coffee.
Restaurantji Recommends
I would like to start out by saying I have never had an issue with the staff--they are always pleasant and trying their best. I also never patroned this Starbucks pre-pandemic, so maybe it was better in the past. That being said, I have been to this Starbucks several times and have walked away with the same feeling of disappointment each time. No matter how few people are in the restaurant, the service always takes too long. There is always some "issue" with the cash registers. They rarely have all the ingredients they need on hand. The prices are ridiculously high for a mediocre product (e.g. - $17 for a grande iced Americano and a breakfast sandwich). And you can't even order online to expedite the process. Do NOT go to this Starbucks if you have another option; the Dunkin' Donuts down the block is much better. 1/5 stars
Can't beat a starbies drink to face the long and bleak work day!
The staff was very friendly and knowledgeable. An they had seasonal favorites on the menu
Horrible coffee. They don't seem to follow the same procedures to make drinks the way other locations do. I have never received a good drink from this location. I keep trying in hopes that maybe they are having an off day but they consistently make bad drinks. Got a sweet cream cold brew today that tasted nothing like what it's supposed to. Got a White Chocolate Mocha a couple weeks ago that tasted like hot milk with no coffee.
We'll they were fabulous today! great way to kick off Sunday, my Starbucks friends! Nice work.