The lady at the register would've got my order correct if she would've put her phone down at least. Asked for a Venti, got a Grande, when I told the nice man who made the drink, he happily obliged to make it a Venti, however, the lady then had the audacity to come up to him and tell him that I didnt order a Venti...I really wanted to put her in her place, but it wasn't worth the effort nor did I want to stoop to her level. Thanks to the young man, and fire the lady at the register.
Service: 3
Kevin
As someone who works in the hospital, having a Starbucks in the hospital sounds ideal. Unfortunately in the last year, all the competent employees have left. You now have 7-8 Starbucks employees who stand around with only 3 customers, and you find out your mobile order is still pending from 30 minutes ago. Even though the app is commonplace elsewhere, this location's employees won't regularly update your order, leaving you in a limbo to guess when it'll be ready. And don't be surprised if they mess up the order.
Atmosphere: 1
Food: 1
Service: 1
Keona Peoples
Coffee taste like water and not sure what’s the issue with the coffee but after consuming it, my stomach got cramps and bad pains.
Traci Carlson
Person making the 2 drinks that were the same made the drink for 1 person so no double in nothing. Worst drink I’ve had ever. Tastes like pure milk instead of strawberry. Employees need more training.
Service: 1
Kat M
When I come here to pick up for multiple people the drinks are almost all made incorrectly, or there are missing items.
Atmosphere: 5
Food: 3
Service: 2
Gabriell Coleman
Mr Taee the manager has great customer service and fast service thanks again will always recommend this location!!
Service: 5
Mohamed Hassan
Got a caramel macchiato that ended up being a really bad caramel latte. It tasted really bland. Pretty sure only one shot was added and when I asked for some extra syrup since I couldn’t really taste it, a barista said sure. Took my drink to a counter turned around and stirred it then handed it back. The drink was just terrible especially for how much it costs. Do yourself a favor and find a better coffee shop.
They were also out of all the “regular” types of milk( whole, 2%, low-fat).
Atmosphere: 3
Food: 2
Service: 2
Andrew Kemp
Love it. People are awesome
Atmosphere: 5
Food: 5
Service: 5
Sarah E
They are absolutely wonderful. They serve the MCV hospital and surrounding areas downtown so they are a pretty busy location with extended hours. The staff is always incredibly kind and helpful.
Atmosphere: 5
Service: 5
Gabi Hoang
Normally good but today 1/7/2025 I ordered online, then went to the store and there were nobody there. Had been waiting for an hour inside the store with the music but nobody came. Where is my coffee?
I personally love this Starbucks especially the customer service the management team is amazing the night staff there is TOP TEIR and they are fast and friendly they always make me smile and feel good here I’ll definitely come w
Atmosphere: 5
Food: 5
Service: 5
Melissa Bigos
Worst Starbucks ever! Slower than snail stuck in syrup, doesn’t offer full menu (iced green tea — but you have iced PEACH green tea???) Drinks never taste good like they should and I frequent Starbucks regularly and order the same things!
Atmosphere: 1
Food: 1
Service: 1
Lynn Zariñana
Evenings shift or evening shift look like they are always working on slow mode, it always takes them at least 15 min to get an order ready when there’s just 2 costumers waiting, that is so wrong, specially for healthcare workers that needs to go back to their patients and just have 15 or 10 min break
Atmosphere: 2
Food: 2
Service: 1
Kimberle Jacobs
they seemed to have unlearned how to make a proper mocha in last few weeks. pls train your ataff properly
The lady at the register would've got my order correct if she would've put her phone down at least. Asked for a Venti, got a Grande, when I told the nice man who made the drink, he happily obliged to make it a Venti, however, the lady then had the audacity to come up to him and tell him that I didnt order a Venti...I really wanted to put her in her place, but it wasn't worth the effort nor did I want to stoop to her level. Thanks to the young man, and fire the lady at the register.
Service: 3
As someone who works in the hospital, having a Starbucks in the hospital sounds ideal. Unfortunately in the last year, all the competent employees have left. You now have 7-8 Starbucks employees who stand around with only 3 customers, and you find out your mobile order is still pending from 30 minutes ago. Even though the app is commonplace elsewhere, this location's employees won't regularly update your order, leaving you in a limbo to guess when it'll be ready. And don't be surprised if they mess up the order.
Atmosphere: 1
Food: 1
Service: 1
Coffee taste like water and not sure what’s the issue with the coffee but after consuming it, my stomach got cramps and bad pains.
Person making the 2 drinks that were the same made the drink for 1 person so no double in nothing. Worst drink I’ve had ever. Tastes like pure milk instead of strawberry. Employees need more training.
Service: 1
When I come here to pick up for multiple people the drinks are almost all made incorrectly, or there are missing items.
Atmosphere: 5
Food: 3
Service: 2
Mr Taee the manager has great customer service and fast service thanks again will always recommend this location!!
Service: 5
Got a caramel macchiato that ended up being a really bad caramel latte. It tasted really bland. Pretty sure only one shot was added and when I asked for some extra syrup since I couldn’t really taste it, a barista said sure. Took my drink to a counter turned around and stirred it then handed it back. The drink was just terrible especially for how much it costs. Do yourself a favor and find a better coffee shop.
They were also out of all the “regular” types of milk( whole, 2%, low-fat).
Atmosphere: 3
Food: 2
Service: 2
Love it. People are awesome
Atmosphere: 5
Food: 5
Service: 5
They are absolutely wonderful. They serve the MCV hospital and surrounding areas downtown so they are a pretty busy location with extended hours. The staff is always incredibly kind and helpful.
Atmosphere: 5
Service: 5
Normally good but today 1/7/2025 I ordered online, then went to the store and there were nobody there. Had been waiting for an hour inside the store with the music but nobody came. Where is my coffee?
Restaurantji Recommends
I personally love this Starbucks especially the customer service the management team is amazing the night staff there is TOP TEIR and they are fast and friendly they always make me smile and feel good here I’ll definitely come w
Atmosphere: 5
Food: 5
Service: 5
Worst Starbucks ever! Slower than snail stuck in syrup, doesn’t offer full menu (iced green tea — but you have iced PEACH green tea???) Drinks never taste good like they should and I frequent Starbucks regularly and order the same things!
Atmosphere: 1
Food: 1
Service: 1
Evenings shift or evening shift look like they are always working on slow mode, it always takes them at least 15 min to get an order ready when there’s just 2 costumers waiting, that is so wrong, specially for healthcare workers that needs to go back to their patients and just have 15 or 10 min break
Atmosphere: 2
Food: 2
Service: 1
they seemed to have unlearned how to make a proper mocha in last few weeks. pls train your ataff properly
Atmosphere: 4
Food: 2
Service: 4
Very slow and no mobile ordering
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