Starbucks
6548 Hull Street Rd N, Richmond
(804) 688-4903
Recent Reviews
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This is my absolute favorite location! We seem to have become popular with the staff! They recognize me everyday when I pull in and I am met with lots of smiles and laughs! The employees here are absolutely wonderful! I enjoy our small conversations at the window, and the smiles I share with everyone here! Our coffee is always top tier! Full of flavor, and tastes amazing! I’m here at least 3 times a day! The staff does an amazing job, and gets the orders out in a timely manner as well! We love you guys, keep up the hard work! You guys are awesome! ❤️
Atmosphere: 5
Food: 5
Service: 5
I really came here today, but it went to the service.
Atmosphere: 1
Food: 5
Service: 1
I’m a regular at this Starbucks and visit multiple times a week, always making a purchase. On November 17th, I was only in the store for about 10–15 minutes settling in before ordering—something I do all the time—when the store manager, Matthew, approached me in an aggressive and rude manner about making a purchase immediately. I told him I was going to order, but he came back again less than five minutes later and continued to badger me.
What made everything feel even more alarming was that I was quietly reading my Bible at the time, and before approaching me, he kept looking over at me and staring in a way that felt very uncomfortable. It almost felt like I was being singled out simply for sitting there reading, which made the whole interaction feel targeted and unnecessary—especially since I support this location often.
To make matters worse, when I asked for the district manager’s information, he lied about where to find it, and I had to follow back up to get the correct details.
The entire experience left me frustrated, uncomfortable, and very disappointed. This is not the level of professionalism I expect from Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Pleasantly surprised by this Starbucks everytime. I come here almost every day now because the store is clean, the employees work hard and it shows, the service is outstanding. Shout out to whoever was working 11/8/2025 at 7am.
Atmosphere: 5
Food: 5
Service: 5
Clean bathroom
What a lovely visit. Everyone was so friendly and helpful. I was ordering for my team and they took good care of me. Drinks are beautiful.
Atmosphere: 5
Food: 5
Service: 5
DO NOT GO TO THIS STARBUCKS
CASH CUSTOMERS
I go to this Starbucks every day, and today I waited in line for about 10 minutes only to be told at the window that they couldn’t accept my $50 bill to pay for my order. The barista didn’t even touch the money before refusing it. As someone who works in customer service, I understand policies, but this was very inconvenient — especially since this has never happened to me before. Because of this, I had to leave without my food and beverages. If a store doesn’t accept larger bills, that should be clearly stated before customers order.
Atmosphere: 1
Food: 1
Service: 1
Ive door dash from this location three times, Absolutely the worst Starbucks, twice they put the top of the coffee securely and this last time i got a cold coffee when i ordered a hot coffee. Remind thise coffee a few times before. Absolutely the worst Starbucks ever
Service: 1
I just want to mention that the place is really nice and the service is nice but why are YALL charging 7-10 for a drink but can’t even provide good cups for the customers? I literally just spilled half my drink of myself because the cups don’t even close well
August 31 this happened again. YALL give yall customers cups that don’t even close well!! I can’t be paying 10 dollars and wasting my stuff because yall give out things that don’t work!
Atmosphere: 4
Food: 4
Service: 4
Cant even stop in to pee without spending money; they put code locks on the bathrooms and you have to buy something to get access. Don't bother wasting your time. 7 Brew has better coffee for better prices, anyway.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Perfect!
Atmosphere: 5
Food: 5
Service: 5
Matt and the girl running the drive-thru this morning. Incredible effort. They had several call-outs and the two of them did a great job. The girl had an Incredibly positive attitude despite the pressure. They deserve a raise
Atmosphere: 5
Food: 5
Service: 5
One of the more effective drive-thrus I've been to always so friendly and nice. Love it!
Most pleasant staff ever.
Atmosphere: 5
Food: 5
Service: 5
Very polite and courteous
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