Subway
9127 Staples Mill Rd, Richmond
(804) 565-3600
Recent Reviews
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No greeting. No smile. Food was good. I even gave a 10 %tip. Service needs work.
Atmosphere: 4
Food: 4
Service: 1
Owner doesn’t accept corporate coupons. Clearly against corporate policy, considering the coupons explains that the only exclusions are “sidekicks, the monster, the Mexicali, the beast & the garlic roast beef.”
Apparently can’t be applied to two spicy Italians, and instead can be only applied to the cheap build your own sandwiches. Have not had this issue at any other subway.
Avoid.
Atmosphere: 1
Food: 1
Service: 1
Flies everywhere. Owner argued with me about my mobile order and I had to show her the receipt on the bag to get my cookies
The food was really good and prepared well. The 3 people that were making sandwiches were extremely kind and made sure we got what we wanted.
The issue comes in with the manager walking in from the parking lot and lectured her employees while they were still trying to help us and other customers.
The manager should've been more professional and waited until after we and the other customers had completed our orders and left. I've managed a few places and I would never talk to my employees like that in front of customers.
Atmosphere: 2
Food: 5
Service: 3
My 2nd time visiting this Subway and 2nd disappointment. I ordered a chicken salad wrap which was actually rolled instead of wrapped. So l am trying to eat it and everything is falling out. Such a waste. Also, very light on the chicken salad and vegetables for the price.
Atmosphere: 3
Food: 2
Service: 2
Food made me sick
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Subway Footlong Cookie
Terrible service, made it seem like it’s a huge bother going in to order something. The girl was in a rush and annoyed for whatever reason but couldn’t even remember what I asked for? (It was not even full) I would not recommend coming to this location. Note: it is weird you’re not able to see any of the meats & cheeses.
Atmosphere: 1
Service: 1
Didnt like the FACT that i couldnt see my meat they had it BLOCKED off NEVER SEEN IT THIS WAY AT SUBWAY I feel you should be able to see your MEATS AND VEGGIES!
Atmosphere: 4
Food: 2
Service: 4
Been going here for yrs. , always good fresh subs and good service.
Atmosphere: 5
Food: 5
Service: 5
Stale bread. Was so hard I wound up throwing the bread out and ate the
Atmosphere: 3
Food: 1
Service: 4
Restaurantji Recommends
There's nothing good about this place. Avoid it.
Atmosphere: 1
Food: 1
Service: 1
Server did not seem to know what to do I had to keep reminding him of what I was ordering.
Atmosphere: 2
Food: 2
Service: 2
The new menu has some really good choices. The mexicali sub had just the right amount of spice and heat. The inside of the restaurant was white and clean. I will definitely go back for more sandwiches.
Atmosphere: 5
Food: 5
Service: 5
My partner and I went there last night for dinner and I could not have been more pleasantly surprised at the AMAZING service we received. I did not get her name but the person making our sandwiches went above and beyond throughout the whole process. I have been going to subway for a long time and have not had a customer service experience like that! Hopefully the owners will see this and give them a bonus or raise!!! I know how hard that kind of job is and it is difficult to maintain pleasantries day after day.
Good luck if you're on lunchbreak. You will not be served in any kind of timely manner as online/Doordarsh/whatever will take highest priority in this establishment. Visited and the in store line grew longer and longer while 4th in line walking in took almost 30 minutes to order and get out while online order after order was prepared promptly. People walking in taking time out of their day to visit an establishment should have some kind of priority as word of mouth travels quickly. I know it's probably not the employees fault as they have to probably meet metrics or something but it may be a management issue with only having 2 employees visible in store during lunch hours.
Atmosphere: 1
Food: 4
Service: 1
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