Subway
4320 Commerce Rd, Richmond
(804) 743-0020
Recent Reviews
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This Subway is a fairly new location rebuilt,,, when I entered the building I asked the clerk about my coupon before I ordered, so we chatted for a second and I asked him once again could I get another type of meat because he said earlier that I couldn't get a type of sandwich, so then he said very unprofessional I just told you that you only can get bologna ham and turkey,,, I said to him you told me I couldn't get the whatever kind of beef it was with the coupon, and then he said to me I can't give you something the owners don't want us to give you weather is on the coupon or not this is what they told us you only can get with that coupon. But the coupon I was holding had a beef sandwich on it,,, so then I told him to tone it down because I was just asking a question,,, and he continued to try and argue with me so I said to him I'll just go to another store,,, I will never go to this store again,,, he talked very nasty to me from the beginning,,, customer service is on zero,,, I left that building and I will never go back,
Tricia 😡
Large and comfortable interior, friendly servers. Food was an average subway food.
The owner is there, he sits at the register. He has disabled in-app discounts (subway demands they be honored but he's figured a work-around) so your app order won't process payment. Your only option is to stand in line the traditional method and get rang up.
The owner will look you dead in the eye with a smile on his face and tell you he applied the combo deal to your food, but you will see when you get your receipt that he rings all items up individually a-la-carte to charge customers more.
I feel sorry for the man, he clearly is in over his head or something with operating costs and building costs, and I read about how trapped subway owners are in their bad business investments.
But I just don't like this man because he seems extremely sleezy.
I'm not going to report him to corporate because I don't know his backstory (clearly immigrant family) but I'll never shop here again.
I'm pretty sure he thinks Americans are all stupid people he can take advantage of.
Very clean. Good service. Not far off highway.
I keep coming back to this Subway because of work, but let me tell you—this is probably one of the worst Subways I’ve ever been to. Every time, it’s the same disappointment. They barely give you any toppings, even when you specifically ask for extra. I asked for extra spinach and the lady literally added one additional leaf. It feels like you’re just eating plain bread—and not even good bread. It tasted stale, like it was from the day before.
The meat was practically nonexistent, and don’t even get me started on the cookies. They were dry, flavorless, and just bad overall.
This was the final straw. I will not be coming back, and I absolutely do not recommend this location. Save your money and go somewhere else.
They charge way more than any other subway I’ve been to. 18.17 for a regular turkey sub with bacon. Please don’t go here. They are getting over. Sending their money back overseas. Bread solid as a damn rock but want to charge 18 damn dollars
Nice staff but they are very stingy with the meat. Steak n cheese sub and got mostly bread and toppings two times now. Im good on this location. Ill BOGO at a different location going forward.
A person is always at the register asking what the order is…. The man in the wheelchair or his wife. Before you can tell the subway employee what you want on your sub, the person at the register is already asking for a payment. I paid over 50$ for 3 subs….. twice. Plain subs… no extras. Stupid me! I realized this when I happened upon a receipt and reviewed it….. the owner overcharged me for those 3 subs again. I wish I could take down the subway sign that I -95 travelers can see.
Couple in the older model brown Toyota Corolla that’s works there are closing the restaurant 30 mins or more before closing. I watch them lock the front door and left out the back door after closing the restaurant an hour early.
Atmosphere: 1
Food: 1
Service: 1
Today Oct 17,2024 subway bread burnt and hard.. wat hap to fresh and soft cheese bread..
Restaurantji Recommends
There was mold and all of the vegetables just looked very old. I guess that answers my question of why they don't let you see the meat section. Awful experience, worst subway ive been too
Atmosphere: 1
Food: 1
Service: 1
This restaurant overcharges. If you order in person, a footlong combo comes out to be $22!
Atmosphere: 3
Food: 3
Service: 3
Cookies hard as a brick and the cashier had an attitude when I asked the price. Looking at the reviews I had to laugh at someone else saying the exact same thing a few months ago. Thats what I get for not checking before, skip this Subway.
Atmosphere: 1
Food: 1
Service: 1
I went to this place today, very bad service and buys more than what is normally a Latino with a face like a cactus. His name was Luis, by the way, he didn't want to speak Spanish, for the better, Indu spoke Spanish, terrible customer service.
I went today and the Latin guy Luis who worked then he reused to speak in Spanish Cara de corn Prieto He have to give a better services I think bad experience not recommended The Indian guy have a better skills
Atmosphere: 1
Food: 2
Service: 1
The Indian guy at cash register over charged me for simple turkey sandwich that I get everywhere else this location charging extra make sure check your recipe ??
Atmosphere: 1
Food: 3
Service: 1
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