Subway

321 E Broad St, Richmond
(804) 649-7827

Recent Reviews

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Tesia Ajetunmobi

I am highly disappointed by my experience with this location. I ordered lunch to be delivered for my staff and due to being in the middle of working 12-14 hours daily for 20 days straight. 8/10 of our sandwiches were wrong and they were all completely sloppily made. When we called the store back to ask if they could remake the sandwiches to remedy the situation, we were met with a rude, hostile woman who told us she did not make the sandwiches wrong and did them to order. we then pointed out the example of a missing veggie patty on the veggie patty sandwich, at which point she admitted she did forget that and was still rude afterwards. I would like a refund for this entire order, as our staff due to dietary restrictions including lactose issues and vegetarianism were unable to eat their ordered sandwiches and we had to order other food for everyone. Thank you for your attention to this

Atmosphere: 1

Food: 1

Service: 1

Keith Shepard-Seavey

They never have any ingredients!! Why am I paying $9 for a sandwich that is supposed to come with mozzarella and avocado only for them to never have any. It's an every single time issue of them never having half of the stuff they advertise in store

Atmosphere: 2

Food: 2

Service: 3

Jesbell Cariso

This is a good place to eat quickly, the place is small, sometimes it is very quiet compared to the sound of the street, in one of my experiences there was a girl serving with an unfriendly mood!

good and fast subs!

Parking: It shares parking with Chanelo's pizzeria, there are perhaps 8 parking spaces

Kid-friendliness: The place is small and it is not recommended to go with children, it will be uncomfortable

Wheelchair accessibility: One of the doors is a little narrow, if it is a particularly large chair there will be problems.

Atmosphere: 5

Food: 5

Service: 3

Clancy A

The large heavy set man named Mike I believe was extremely rude. He acted completely inconvenienced to be making my sandwich. He slammed the tip jar in front of me as I went to pay, then dramatically set my receipt on top of it, then slammed the tip jar on the side counter again as I started to walk away. Loud vulgar rap music playing in the store.

Atmosphere: 1

Food: 1

Service: 1

Jeff Graves

Nice vibes, clean and friendly atmosphere. Staff was professional and current would definitely recommend.

Atmosphere: 5

Food: 5

Service: 5

Glen Senecal

Asked for Monterey cheddar, she put a white cheese on it. Confronted her and she just sprinkled it on top of the other cheese. She also toasted it when I said not too. Poor service. Will not be eating there again. I'm just gonna go grab something from the Exhibit Hall instead.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cinnabon Footlong Churro

River France

are you all ok?God

Atmosphere: 1

Food: 1

Service: 1

Erika Marshall

Very disappointing:Arrived on a Saturday at 10:10 AM. Only 3 other customers ahead of us (they orderd a ftlong cookie, charro, & two subs). It took 30 minutes before we could even get our order started. There was only 1 worker - on a Saturday, one block from a convention center! The worker was clearly unhappy to be working, asking questions like "what else" or "we don't have that", and she was moving as slow as utterly possible.They didn't have all the ingredients for the BMT and spent 7 minutes in the back to only bring back american cheese. They didn't have any cookies prepared. We were charged over $17.00 for the BMT (not all of the ingredients), chips & a drink.Due to time constraints we did not argue about a meal price because the lady prior had the same complaint and she ended up putting back the chips and drink.Then outside there were two guys, one who was slumped on the ground and other leaning against the wall both eyes pinned and they ask for money for a hotel room.The sandwich was fine. The ingredients that they had were fresh. We had planned to get 3 meals but as slow as she was moving it took 45 minutes walking in to walking out with only 2 customers (normal orders) ahead of us.We will never go back... very disappointed.

Atmosphere: 1

Food: 3

Service: 1

J. Miller

Three strikes and you're out, right? This location got all three in one visit...1. Homeless People Central inside and out2. A two-foot long metal keyring for the bathroom that doubles as a weapon.3. Paper in the Lettuce4. One-word responses and prompts from the associate who didn't change gloves after counting others cash and change.I will not be back.

Atmosphere: 1

Food: 3

Service: 2

Ricky TheGoGo

Genuinely almost no meat on my sub. Would give 0 stars if possible what a rip

Atmosphere: 1

Food: 1

Service: 1

Nick G

Genuinely almost no meat on my sub. Would give 0 stars if possible what a rip off

Atmosphere: 1

Food: 1

Service: 1

Vageesh Govindhen

Service was excellent

Atmosphere: 5

Food: 5

Service: 5

Kalitah C

Placed an order of 3 subs for our family the two ladies working partnered together well and moved swiftly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookies, Oatmeal Raisin, Cold Cut Combo Sandwich

Cierra Mitchell

When I placed my online order it arrived but when I opened it I was not happy it was a six inch I order a foot long and the bread was burnt as well after taking a couple bites I have started to feel sick stomach hurts and feel like I’m throw up I work at a subway and I know that on the receipt tells you how the sandwich should be made and they did not follow directions I asked for a foot long when I called them to ask about it they hung up rudely I got charged for a foot long and got a six inch I am very displeased and do not wish for anyone to go to this subway it is terrible they are rude and they blame doordash for my sandwhich when they made it wrong so nobody should go to this one tell they shape up because I don’t feel good now and got charged for footling when they gave me a six inch and no napkins

Atmosphere: 1

Food: 1

Service: 1

creeks N rivers

This subway is almost too gross to explain. Body odor stench, people spitting in the trash cans, on the tables and on the floor, bums destroying the bathrooms, other bums arguing for freebees, mentally unstable people harassing customers or screaming. The employees are apathetic and don’t care and who can blame them.

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