Subway

2310 E Main St Bldg B, Richmond
(804) 225-9121

Recent Reviews

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Rai Lewis

Stopped by this location on 3/11/25 at 8:15 PM. While making my sandwich, the employee (red/purple hair, brown roots) paused to “put something in the freezer,” then returned and tried to continue without changing gloves. When my boyfriend politely asked them to do so, they refused, claiming they “didn’t touch anything”—despite just handling the freezer. After insisting, they changed gloves with attitude and took three minutes to dry their hands. We left and went to another location instead.

Atmosphere: 1

Service: 1

David Torrisi

One of the men workers in the store who thinks he’s a woman has a very bad attitude. Didn’t greet me, didn’t respond when I greeted him. He didn’t ask what I’d like to eat. The amount of meat he put on my sandwich was like he was paying for each piece out of his own pocket. Threw my sandwich in the toaster without asking if I wanted it toasted (I didn’t). Worst experience at any subway I’ve ever been to. Won’t be back

Atmosphere: 1

Food: 1

Service: 1

Raine

Workers in the back talking instead of greeting customers and taking orders.The prices are significantly higher than other subway locations in the area; meat and vegetable quality is poor. Thier franchise license should be revoked. They need a visit from corporate ASAP. This location and it's workers who were on duty 3/5/2025 between the hours of 5:00 pm - 6:00 pm deserve a zero rating.

Atmosphere: 1

Food: 1

Service: 1

Madison Shepherd

If I could give this 0 stars, I would. I have never been treated so horribly by a complete stranger ever in my life. The worker here (white woman with brown hair mentioned in previous reviews) ignored me for several minutes when I walked in while out loud complaining about a costumer being there. She finally angrily asked me, “What do you want” to which I kindly gave her my order, still talking gently saying please and thank you. She then proceeding to make commentary about the food I was ordering, stating things like “That leaves such a terrible aftertaste. Horrible.” (Which is laughable later on, but in the moment is very uncomfortable and confusing!) The entire time I was in Subway I debated walking out but tried to remind myself that I don’t know what kind of day she may be having and therefore stuck it out. As soon as I left the building I cried to my friends about how terribly I was just treated! It makes me very sad for the people who are to go in there next. Luckily, I was having a good day before going in. Had I not been, that surely would have been the last straw. I sincerely hope she is fired and unable to make anyone else feel the same way.

Olivia Broderick

The lady was pretty rude. Had an attitude and was mumbling underneath her breath and I was only trying to pick up my food. Then once I took a bite of my sandwich it didn’t taste right the cucumbers were floppy clearly old. Lettuce was wilted. Outside of that my drink and chips perfect, but never again.

Atmosphere: 1

Food: 1

Service: 1

Sarah Heath

it’s 5:15 pm on a monday and they’re listed as open online but they’re closed. the door is locked and the lights are off

Atmosphere: 1

Food: 1

Service: 1

Rell Savoy

This lady right here needs to get fired immediately terrible worker acts like she hates her job when she choose this job…she was cursing and had bad customer service HR needs her gone now.

Atmosphere: 1

Food: 1

Service: 1

Brianna Barnabas

Been to this Subway time and time again, and never encountered someone so rude or seemed to hate their job as the woman who just made my sandwich. She moped and groaned loudly to herself about having customers. Proceeded to tell me that it would have been easier if I ordered my sandwich with everything instead of ordering ingredient by ingredient (I ordered a sandwich with not even close to everything on it) and then continued to moan and groan about doing her job. I understand having a bad day, but sheesh. Try harder

Service: 1

johnnasha smith

i came in at about 9:30, the worker had an attitude when i asked could i get some lettuce on the side because i forgot to tell her to put it on the sandwich i didn’t ask her to unwrap it and put it on there she could’ve gave me some on the side like i asked, i wasn’t rude i was saying please and thank you she just acted like she didn’t want to work, both of my sandwiches were poorly made and dry i’ve never experienced a dry sub from subway before and i’ve come to this location multiple times

Atmosphere: 5

Food: 1

Service: 1

James Burnett

Place is dirty! The entry door is caked with grease form people’s hands. They make skimpy thin sandwiches with wilted lettuce. Mean attitude when serving.
I was getting a sandwich today and was disappointed with the appearance of the crappy sandwich but more disappointing was the server having a crappy attitude. I had to walk away.
Go somewhere else. Don’t forget they place a several dollar restaurant tax on their crappy food. FYI.

Atmosphere: 1

Food: 1

Service: 1

Jay spook

White lady with glasses and tattoos on her face very disrespectful customer service skills suck do not eat there

Bradford Krais

I hate writing bad reviews but my goodness the lady in the front was so rude to the people in front of me, me, and even the people behind me. The people in front of me ordered an additional sandwich and she made them feel so bad about it. The girl in front of me apologized like 3 times and the lady just rolled her eyes. She spoke to me like I was slow about the Dr. Pepper being broken. Both bathrooms are down. They were out of meatballs, roast beef and chicken. During the entire time waiting for my sandwich to be made she complained about people using the Dr. Pepper and complained that DoorDash is the worst thing ever. Any time I asked her for something, she made it seem like such an inconvenience. The lady behind me asked for a roll up like was on the sign and this lady corrected her so rudely when it is so obvious what she meant. It is sad that I live so close and will never return to this Subway. I swear you get better service at the DMV.

Atmosphere: 4

Food: 3

Service: 1

genesis thomas

the lady who works there is very rude she act like she dont like her job gets smart with you when you ask for something just very rude

Linda Griffin

I thought you go there for healthy veggies so why is it you have to keep asking for more than six olives , three peppers a few onions, I'm like just put some veggies on the sandwich please but have the nerve to put the hold bottle of mayo on your dam sandwich ???

Atmosphere: 2

Food: 3

Service: 2

Joseph Bullock

Just waited at the front counter for 5 minutes. Yes, after waiting a minute or so I set a stopwatch. No employee came to take my order. I already didn't want to pay 12$ for just a sub, now I'm definitely not coming back. Thanks for wasting my time Subway!

Service: 1

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