Well unfortunately yesterday I decided to come here with my sister and we were greeted by the cashier, the cashier was welcoming and so was this roach me and my sister discovered. Will not be returning ever.
Tonya M.
Place is NOT CLEAN!! Windows, floors, napkin holders, trash ... just need a good wipe down and mop. There complacent sitting around not doing anything and you can see the dirt everywhere. For a place to have open food toppings should be extra clean and sanitary I wouldn't go here again !
Pesce Pescetarian
The frozen yogurt was fine, and there were plenty of toppings… but 2 decent cups cost $26. And you don’t know it’s gonna be that much until you check out. That’s $13 an ice cream. I’ll just take my wife to a restaurant for dessert next time.
Theresa J.
Not the cleanest location. Bathroom was dirty and smelled. Toilet bowl and seat were duty. Only nice thing was the customer service. Compared to other location this one needs an upgrade. Fast!!!!! Will not be returning.
Debbie Michel
Extremely disappointed. After purchasing a gift card in another city, my family was unable to redeem it at the White Oak store. I was assured that it would be accepted at other locations. It shouldn't be the customer's responsibility to determine which location is fully franchised.
Dominique
Not alot of flavor variety at this location
Tricia Goins
Love when mom and I splurge, always clean and Reagan is always so nice and provides excellent customer service!
Ashley Akers
Spent $8 on the most mediocre sweet frog. Literally no flavors to choose from - one was broken and the other was empty. All other 4 flavors were vanilla. Minimal toppings - will not return. What a rip off.
Janice Simpkins
Great tasting ice cream!
FEMMEBOT MO
Will not return!!! If you're a rewards member and get the text messages for special deals on cup sizes or anything...THEY WILL NOT HONOR IT. I was informed that due to this location being "non-corporate" they don't participate in corporate offers or rewards. So before you drive 45 minutes in 110° weather with 3 kids you want to congratulate for doing well in school, save your time, gas and $50 for this trip.
Jasmine made me and my friends experience amazing! She greeted us when we came in, answered all our questions and had highly positive energy She made me make this sweet frog my favorite location!
E. Cousins
I gave two stars for convenience. I rarely go to this location and when I do it’s the same flavors. This is the only location in this area AND I KNOW this spot has to be bringing in cash, why not use it to fix up the store?! Get some newer and updated fixtures that other Sweet Frogs have that are a lot farther away. Choose different flavors. The owner of this location is taking advantage of the vast amount of people in this area all because of-convenience! Yeah, I said it!
Marisa Padin
They ran out of lids, so I had to use their saran wrap from a dirty box. Almost changed my mind. Then they turned the machine around so I could Sign, and it forced me to give the cashier a tip!! What about a discount for no lid?
L Smith
Blew my mind with the lime flavor?. Please don't get rid of it. Always clean and nice staff.
William McGraw
Best SWEET FROG EVER Chole is AWESOME She Has the Best Customer Service I Have seen Since the Pandemic lol She greeted me in and out the door and my two little boys loved her !!! It was My oldest Birthday :) the establishment was very clean and my kids loved their frozen yogurt . Thank you Sooo much Chole for making our experience GREAT :) !!
Well unfortunately yesterday I decided to come here with my sister and we were greeted by the cashier, the cashier was welcoming and so was this roach me and my sister discovered. Will not be returning ever.
Place is NOT CLEAN!! Windows, floors, napkin holders, trash ... just need a good wipe down and mop. There complacent sitting around not doing anything and you can see the dirt everywhere. For a place to have open food toppings should be extra clean and sanitary I wouldn't go here again !
The frozen yogurt was fine, and there were plenty of toppings… but 2 decent cups cost $26. And you don’t know it’s gonna be that much until you check out. That’s $13 an ice cream. I’ll just take my wife to a restaurant for dessert next time.
Not the cleanest location. Bathroom was dirty and smelled. Toilet bowl and seat were duty. Only nice thing was the customer service. Compared to other location this one needs an upgrade. Fast!!!!! Will not be returning.
Extremely disappointed. After purchasing a gift card in another city, my family was unable to redeem it at the White Oak store. I was assured that it would be accepted at other locations. It shouldn't be the customer's responsibility to determine which location is fully franchised.
Not alot of flavor variety at this location
Love when mom and I splurge, always clean and Reagan is always so nice and provides excellent customer service!
Spent $8 on the most mediocre sweet frog. Literally no flavors to choose from - one was broken and the other was empty. All other 4 flavors were vanilla. Minimal toppings - will not return. What a rip off.
Great tasting ice cream!
Will not return!!! If you're a rewards member and get the text messages for special deals on cup sizes or anything...THEY WILL NOT HONOR IT. I was informed that due to this location being "non-corporate" they don't participate in corporate offers or rewards. So before you drive 45 minutes in 110° weather with 3 kids you want to congratulate for doing well in school, save your time, gas and $50 for this trip.
Restaurantji Recommends
Jasmine made me and my friends experience amazing! She greeted us when we came in, answered all our questions and had highly positive energy She made me make this sweet frog my favorite location!
I gave two stars for convenience. I rarely go to this location and when I do it’s the same flavors. This is the only location in this area AND I KNOW this spot has to be bringing in cash, why not use it to fix up the store?! Get some newer and updated fixtures that other Sweet Frogs have that are a lot farther away. Choose different flavors. The owner of this location is taking advantage of the vast amount of people in this area all because of-convenience! Yeah, I said it!
They ran out of lids, so I had to use their saran wrap from a dirty box. Almost changed my mind. Then they turned the machine around so I could Sign, and it forced me to give the cashier a tip!! What about a discount for no lid?
Blew my mind with the lime flavor?. Please don't get rid of it. Always clean and nice staff.
Best SWEET FROG EVER Chole is AWESOME She Has the Best Customer Service I Have seen Since the Pandemic lol She greeted me in and out the door and my two little boys loved her !!! It was My oldest Birthday :) the establishment was very clean and my kids loved their frozen yogurt . Thank you Sooo much Chole for making our experience GREAT :) !!