This location has the rudest staff of any Taco Bell I've ever been to in my life. I was there about an HOUR before closing trying to eat my food that took them forever to make and this male employee kept staring at me and coming up to me over and over again rudely encouraging me to leave (the lazy employees just wanted to close early even though the website says they are open until 3 AM.) Additionally, they left certain ingredients off of my items, like sauces that come standard with it. The man who handed me my bag of food was very sarcastic and rude, too. News flash: customers are the only reason you have a job! You will lose them all if you treat people this way. I didn't appreciate being harassed when I am paying for a service. Avoid this location at all costs.
Atmosphere: 1
Food: 1
Service: 1
Gilly Manson
A lady was rude and denied me service because my belt buckle broke at work after my 13 hour shift and she made a scene which I was very embarrassed
Atmosphere: 1
Food: 1
Service: 1
Mckayla Madden
⭐ 1 Star – Requesting a Refund Due to Poor Quality & Careless Preparation
I visited Taco Bell at 5811 W Broad Street, Richmond, VA 23230, on Sunday, the 16th, around 7:30 PM, and had one of the worst fast-food experiences I’ve ever had.
My order included: • Mexican Pizza Combo (with a soft supreme taco) • Grilled Cheese Burrito with Jalapeños • Crunchy Supreme Taco • Two Baja Blasts
The quality and presentation were absolutely unacceptable: • The crunchy taco was broken and falling apart before I even touched it. • The soft supreme taco was smashed and stuffed into the bag like an afterthought—completely inedible. • The Mexican Pizza was a total mess—it wasn’t even cut, just thrown in whole. • The meat tasted off, nothing like the usual Taco Bell flavor.
For what I paid, this was beyond disappointing. I am requesting a refund because the food was simply not edible. I hope this location improves its quality control because this was unacceptable.
Atmosphere: 2
Food: 1
Service: 4
Michael Kee
Ordered a 2 chicken chalupa combo at 12:30AM today and they forgot to include one of the chalupas??? Food was also very poorly wrapped and the extra taco had almost no meat + was upside down in the bag spilled everywhere
Atmosphere: 1
Food: 1
Service: 1
Valerie Foster
Taco Bell in Powhatan is horrible! Slow service, old and unfresh food! Everytime I've gone, old chicken, old tacos and old meat period! The food is way too expensive for such poor quality!
Atmosphere: 2
Food: 2
Service: 2
Dylan Bonberman
Waited 20 mins for old fries
Atmosphere: 1
Food: 1
Service: 3
Bryson Hopkins
Terrible experience if I could give no stars I would. Came by for 4 crunchy tacos. And at that time you you can only place orders in-app. So I placed one and proceeded to wait in line for just about 45 minutes. Once I reached the box the attendant informed me they gave my food to someone else. And when I asked if they could remake it because I had already paid online I was told no. Then when I asked how I could get my money back they told me to “do it on the app”. No regard for me being hungry, having to wait, or giving my food to someone else. They just don’t care at all! Even if you follow the rules and do everything right. And I’m still waiting on them to reimburse me.
Sarah George
This has been my go-to Taco Bell for years, but I’ve seen a significant decline over the past few months in overall quality. I hate to leave a negative review because I understand the hardships of working food service, but it’s been time after time of missing items, incorrect items, being left hanging at the intercom, and some really shocking and hurtful moments of poor customer service. I hope that the owners of this franchise can make needed changes to bring this store back on track. Thank you to the staff that have given me positive experiences at this store in the past- you make a difference!
Atmosphere: 1
Food: 2
Service: 1
Omid Omari
Very bad experience very bad employees very disappointed disrespectful the reason by the night delivery they send me around the building two times they says the order is not ready but the upp says the order is ready they have be very nice with people with castomer please train them please you will lose the business they need to be fired
Atmosphere: 1
Food: 1
Service: 1
Anon
The website says they are open until 3 am but I was kicked out of the lobby abruptly at 10 pm SHARP. Of course I was polite and cordial to the young man who kicked me out and I left right away without causing a fuss. However, I was very taken aback and embarrassed that this happened. At the other taco bell locations, the people who are already inside the lobby can stay after 10 but they don't let anyone new inside after that time. This was an embarrassing and upsetting experience for me. It really made me want to take my business elsewhere.
This Taco Bell does not toast their chips or taco shells They are cold out of the bag and taste like it. We asked three times for salt to be included in our order and they included no salt but they put in about 20 hot sauces.
Atmosphere: 3
Food: 1
Service: 1
Dharini Trivedi
Drive through person was so kind
Atmosphere: 5
Food: 5
Service: 5
Lilian Lopez
I went to have a really quick meal during moving process and ordered 3 boxes, but mine came not as I ordered. In the other hand, I will say Brittany B and the other 2 guys working on 10/20/2024 at 9:02pm ( info per my receipt ) they were all amazing. Super kind, friendly and they handled the situation super fast. Keep up the good work. Working as a team speaks volumes and all of you guys jumped in your own ways to handle the situation. THANK YOU from the hungry no sour cream Lady. :)
I have been going to this location since the 90s. Although there has been a revamp of the brand and food, the customer service at this location does not justify the price Taco bell is charging. Service is terrible. I ordered through the app and the amount was already charged, 45 min later, food was still not ready according to the app. I called the store, the rep said I called the wrong store without even checking, just trying to get me off of the phone. After I insisted on giving her the order number, she then claimed they could not start preparing the food until I am in front of store. Really? Not sure if it's a training or ethical issue. if you were trying to get me off of the phone and go some where else at least do a good job pretend you care.
Atmosphere: 1
Service: 1
eevee
shitty employees that take forever to do your order and still get it wrong
This location has the rudest staff of any Taco Bell I've ever been to in my life. I was there about an HOUR before closing trying to eat my food that took them forever to make and this male employee kept staring at me and coming up to me over and over again rudely encouraging me to leave (the lazy employees just wanted to close early even though the website says they are open until 3 AM.) Additionally, they left certain ingredients off of my items, like sauces that come standard with it. The man who handed me my bag of food was very sarcastic and rude, too. News flash: customers are the only reason you have a job! You will lose them all if you treat people this way. I didn't appreciate being harassed when I am paying for a service. Avoid this location at all costs.
Atmosphere: 1
Food: 1
Service: 1
A lady was rude and denied me service because my belt buckle broke at work after my 13 hour shift and she made a scene which I was very embarrassed
Atmosphere: 1
Food: 1
Service: 1
⭐ 1 Star – Requesting a Refund Due to Poor Quality & Careless Preparation
I visited Taco Bell at 5811 W Broad Street, Richmond, VA 23230, on Sunday, the 16th, around 7:30 PM, and had one of the worst fast-food experiences I’ve ever had.
My order included:
• Mexican Pizza Combo (with a soft supreme taco)
• Grilled Cheese Burrito with Jalapeños
• Crunchy Supreme Taco
• Two Baja Blasts
The quality and presentation were absolutely unacceptable:
• The crunchy taco was broken and falling apart before I even touched it.
• The soft supreme taco was smashed and stuffed into the bag like an afterthought—completely inedible.
• The Mexican Pizza was a total mess—it wasn’t even cut, just thrown in whole.
• The meat tasted off, nothing like the usual Taco Bell flavor.
For what I paid, this was beyond disappointing. I am requesting a refund because the food was simply not edible. I hope this location improves its quality control because this was unacceptable.
Atmosphere: 2
Food: 1
Service: 4
Ordered a 2 chicken chalupa combo at 12:30AM today and they forgot to include one of the chalupas???
Food was also very poorly wrapped and the extra taco had almost no meat + was upside down in the bag spilled everywhere
Atmosphere: 1
Food: 1
Service: 1
Taco Bell in Powhatan is horrible! Slow service, old and unfresh food! Everytime I've gone, old chicken, old tacos and old meat period!
The food is way too expensive for such poor quality!
Atmosphere: 2
Food: 2
Service: 2
Waited 20 mins for old fries
Atmosphere: 1
Food: 1
Service: 3
Terrible experience if I could give no stars I would. Came by for 4 crunchy tacos. And at that time you you can only place orders in-app. So I placed one and proceeded to wait in line for just about 45 minutes. Once I reached the box the attendant informed me they gave my food to someone else. And when I asked if they could remake it because I had already paid online I was told no. Then when I asked how I could get my money back they told me to “do it on the app”. No regard for me being hungry, having to wait, or giving my food to someone else. They just don’t care at all! Even if you follow the rules and do everything right. And I’m still waiting on them to reimburse me.
This has been my go-to Taco Bell for years, but I’ve seen a significant decline over the past few months in overall quality. I hate to leave a negative review because I understand the hardships of working food service, but it’s been time after time of missing items, incorrect items, being left hanging at the intercom, and some really shocking and hurtful moments of poor customer service. I hope that the owners of this franchise can make needed changes to bring this store back on track. Thank you to the staff that have given me positive experiences at this store in the past- you make a difference!
Atmosphere: 1
Food: 2
Service: 1
Very bad experience very bad employees very disappointed disrespectful the reason by the night delivery they send me around the building two times they says the order is not ready but the upp says the order is ready they have be very nice with people with castomer please train them please you will lose the business they need to be fired
Atmosphere: 1
Food: 1
Service: 1
The website says they are open until 3 am but I was kicked out of the lobby abruptly at 10 pm SHARP. Of course I was polite and cordial to the young man who kicked me out and I left right away without causing a fuss. However, I was very taken aback and embarrassed that this happened. At the other taco bell locations, the people who are already inside the lobby can stay after 10 but they don't let anyone new inside after that time. This was an embarrassing and upsetting experience for me. It really made me want to take my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This Taco Bell does not toast their chips or taco shells They are cold out of the bag and taste like it. We asked three times for salt to be included in our order and they included no salt but they put in about 20 hot sauces.
Atmosphere: 3
Food: 1
Service: 1
Drive through person was so kind
Atmosphere: 5
Food: 5
Service: 5
I went to have a really quick meal during moving process and ordered 3 boxes, but mine came not as I ordered. In the other hand, I will say Brittany B and the other 2 guys working on 10/20/2024 at 9:02pm ( info per my receipt ) they were all amazing. Super kind, friendly and they handled the situation super fast. Keep up the good work. Working as a team speaks volumes and all of you guys jumped in your own ways to handle the situation. THANK YOU from the hungry no sour cream Lady. :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beefy 5-Layer Burrito, Doritos Locos Tacos Supreme, Chipotle Sauce
I have been going to this location since the 90s. Although there has been a revamp of the brand and food, the customer service at this location does not justify the price Taco bell is charging. Service is terrible. I ordered through the app and the amount was already charged, 45 min later, food was still not ready according to the app. I called the store, the rep said I called the wrong store without even checking, just trying to get me off of the phone. After I insisted on giving her the order number, she then claimed they could not start preparing the food until I am in front of store. Really? Not sure if it's a training or ethical issue. if you were trying to get me off of the phone and go some where else at least do a good job pretend you care.
Atmosphere: 1
Service: 1
shitty employees that take forever to do your order and still get it wrong
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