Taco Bell

8340 Brook Rd, Richmond
(804) 261-1166

Recent Reviews

Peter Morris

AVOID THIS LOCATION! THEY COMMIT THEFT ON YOUR PAYMENT CARDS! Without asking, they round up your charge to the nearest dollar for a donation fund. That doesn't sound too bad, but they do it without asking, and even if you specify you dont want to donate, they do it anyways. They then say they "cant print the receipt" when you ask for it, so its probably happened more than i realize. Ive called customer service about this 6 times now, they just apologized, but this location keeps on doing it. I have have totaled (from the receipts i kept) over $10 in donations that I did not agree to.

Atmosphere: 1

Food: 2

Service: 1

Aaron Goldman-Henley

Listed as open until midnight Sunday night. Closed by 10pm....

Hungry Weeble

They don’t “do” cups of water. Also the lady yelled at me.

Atmosphere: 1

Food: 1

Service: 1

Dennis M

Employees are nice but the Mexican pizza option is never available. Management needs to fix its equipment because they always say the steamer is broken.

Dennis McClearn

Employees are nice but the Mexican pizza option is never available. Management needs to fix its equipment because they always say the steamer is broken.

Dan S.

Why is this place still open? Everyone should be fired and the business shut down just from the reviews! What a shitshow! Negative (- 5 ) stars you bunch of losers! What the f is wrong with this area of town! I recommend everyone run as fast as you can and get away from this toxic negative place! Everyone except the manager and staff, you can stay here, you deserve it, you will never amount to anything! You will always be disappointed in life because your disrespectful, rude, lazy and uneducated!

Benjamin E.

I would like to thank that workers that laughed at Becky for falling (she left a 1 star review). I was there and it was hilarious! What an old hag! Learn how to walk you decrepit old wench!

Kellie pritchett

Closes at 10 but really closes at 9:35 almost every time I go. Pauses when I asked if they closed at 10 and said after like 15 second pauses ummmm we close 15 min if we don’t have orders, well there was orders to take and I was there over 20 min before

Bianca Naidoo

Customer service was great! Food was fast. I could not ask for much more.

Za M

This is a KFC & Taco BellGood: fine no issuesBathroom: door needed to be repaired on one. Had to lift to close.Drive thru: prioritized these orders over in store

Neta B

I have to say I have been going to this location for years & last night on on Wednesday January 4, 2023 @ around 7pm/8pm was one of the best experiences I have ever had! SHOUTOUT TO THE EMPLOYEES WORKING LAST NIGHT BECAUSE YOU GUYS TRULY DESERVE IT! THEY WERE ALL HAPPY, SMILING, PROFESSIONAL, HARD WORKING, & PROVIDED EXCEPTIONAL CUSTOMER SERVICE! With that being said, I'm leaving a 5 star review where it is well deserved. I truly felt as if I was in a 5 star restaurant! They were making direct eye contact with us, I was greeted with smiles & the employees were starting conversations with us.They even made my fiance & I laugh a few times! It has been a while since I have received such great service & last night I left this Taco Bell happy & smiling. Not to mention, my food was perfect, Exactly how I ordered it, & our entire order was hot & fresh! THANK YOU TO ALL THE GUYS WORKING YESTERDAY! IT WAS REALLY NICE TO LEAVE HAPPY & SMILING! Thank you deeply for such a great experience. You guys really deserve a shout out!

Atmosphere: 5

Food: 5

Service: 5

Ricky Lee

The midget who took my order at the drive-thru could not get my order right. I ordered a two piece in a Biscuit. How could you mess that up! Oh come on now, seriously!!!

Atmosphere: 1

Food: 1

Service: 3

Mary Pitts

The chicken was crispy and hot and the fries were a whole experience!?

Be Be

Should have listened when my friend told me not to go here because they always mess orders up! Regrettably, I gave them a shot anyway. They literally messed up every item I purchased, and my order couldn’t have been more simple. I ordered the quesadilla meal and ended up with a nasty looking burrito… I’ve also never had sour cream put all in a regular taco. And to top it off, I didn’t get a straw for my drink it sauce for my taco. Now I see why the person in front of me was going off. Do yourself a favor and don’t even think about going here.

gwenie gee

Closed at 10:40pm while we were on line at the drive thru.Although sign stated they closed at 11pm. Which was ok, just change the closing sign then.

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