Taco Bell
9420 W Broad St, Richmond
(804) 273-1301
Recent Reviews
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I don’t usually leave negative reviews, but I feel it’s important to share my experience with this specific Taco Bell location. If I could give zero stars, I would. This has consistently been the worst Taco Bell I’ve visited.
The staff is extremely unprofessional and often openly rude. In the drive-thru, I’ve been spoken to disrespectfully and even yelled at for mistakes that were made on their end — whether related to the order or pricing. When going inside, the situation isn’t much better; employees are frequently in the back yelling and cursing while completely ignoring customers waiting at the counter.
As for the food, on the rare occasions the order is actually correct, the portions are noticeably poor. Items are barely filled, and it often feels like you’re receiving little more than a tortilla placed in a bag.
I don’t expect fine dining from Taco Bell, but I do expect basic customer service, professionalism, and the food I paid for. Unfortunately, this location consistently fails to meet even those minimum standards. I’m under no illusion that this review alone will change anything, but I would want to be warned before choosing to eat here. Honestly, it feels like no one at this location cares anymore, and it might be better off closed if these issues aren’t addressed.
Horrible
The food was the worst’. I had the #6 and needless to say… everything was cold, nothing was warm.. the Chalupa bread was just taken out of the bag ( wasn’t warmed or anything) it was just nasty and full of lettuce NO MEAT
The cashier was nice.. but if I’m ever on this side of town again I will NOT RECOMMEND this Taco Bell
Money wasted! Please Please do not serve paying customers something you will not eat yourselves!
Atmosphere: 2
Food: 1
Service: 2
The food tasted like dirt worst Taco Bell I’ve ever been too wouldn’t go back. Gave me Diet Pepsi and no sauce what a disappointment
Atmosphere: 1
Food: 1
Service: 1
Clean and efficient for a fast food in the hood, but watch out for those homeless folks outside, don't trust them
Please tell me how this is ok to give to customers? Was missing 2 chalupas and the ones we did get were hard as a rock. So tired of this. This isn’t just sometimes. It’s consistently awful.
Food: 1
Service: 1
Shouldn’t take 20 minutes for a fast food order…
Service: 1
Best taco bell I've had on a year or two... everything seemed fresh
Atmosphere: 3
Food: 4
Service: 5
Inbred literally said he made my food wrong then proceeded to argue with me and get an attitude he's lucky he's not in a hospital and I'm not in jail.. literally walked to the back and started talking shit SAY IT TO MY FACE
Atmosphere: 1
Food: 1
Service: 1
Slow for no reason
Atmosphere: 3
Food: 3
Service: 2
Rude staff that’s listening to music and not working
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
HEY! Gennifer Parker! Why does it take 15+ minutes to get a SINGLE taco on Sunday, dine in?!
Service: 1
Horrible service an rude
Atmosphere: 1
Food: 1
Service: 1
Quick and good food. Price has been insane for years. Manager is on point and staff! Highly recommend
Atmosphere: 4
Food: 4
Service: 4
I found hair in my food.
I was there on 5/10/25.
Atmosphere: 1
Food: 1
Service: 1
Ate here food was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco, Beefy 5-Layer Burrito, Wrap, Breakfast Burrito, Chipotle Chicken Loaded Griller
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