Every time I go to this location I wait a minimum of ten minutes for my food, or my order is messed up with missing items or items not the way I ordered them. However, my most recent visit was the last time I will ever go to this place. After placing my order, I waited 10 minutes before even getting to the window because they messed up the order in front of me (we were the only two in the drive thru. When I finally got to the window, they had no idea what I ordered. Once they got that straight and I paid they told me to pull around to the front and wait for my food (now 15 minutes since I placed my order). Five minutes later, the employee came out and told me that I had to go back through to pay because their system messed up (I already had the receipt)…at this point I left, still with n no food. Of course when I checked my account today, I was charged, no big surprise there. I have attempted to call the store multiple times and, surprise, they don’t answer the phone. If I could have given this review a zero, I would have. DO BETTER!
Update: after avoiding this place for a couple of months I decided to give it another chance. MISTAKE! My Mexican pizza was halfway out of the box and so soggy it was not edible. The only thing they got right was leaving the tomatoes off. This was at 2pm, empty drive-thru and I still got pulled into a parking space to wait another 5 minutes for my soggy inedible Mexican pizza.
Atmosphere: 1
Food: 1
Service: 1
Manuel Quintanilla
Worst Taco Bell and employees
Atmosphere: 1
Food: 3
Service: 1
Tammy Allen
Actually, this Taco Bell really tastes good good people.
Atmosphere: 5
Food: 4
Service: 5
Sophia Yancey
horrendous. Had a CHILD cleaning tables and taking out trash while her mom (the cashier) yelled at her. Employees smoking outside. Doors were locked behind us. Employees yelling at eachother. Finally got our food after waiting for 10 minutes and it was completely incorrect, the rice was undercooked, and it tased off. All 6 menu items were incorrect or tasted wrong. Was going to ask for a refund but didn't get a receipt, wasn't even offered one.
Atmosphere: 1
Food: 1
Service: 1
Theresa F.
Went thru drive thru placed order,instructed to pull behind truck, 3 other vehicles waiting on food to come out. Everyone food brought out at the same time by a worker that seemed to be overwhelmed. Food was ok. Appears that more help is nended.
Atmosphere: 2
Food: 4
Service: 2
Ben Mumm
Drive through doesn't seem to work. At least they stated they didn't hear the alarm when I pulled up. I waited and waited to give my order until I couldn't see the car ahead of me around the corner. I figured the speaker is broken, so I pull ahead. They say I have to pull all the way around to the back of the line.
Drive through attendant basically walked away when I told him I never got a chance to order at the speaker and yelled for the manager stating, take care of this guy, I don't have time for this.
So I wait for the manager to come back and give some excuse that they can't answer the speaker if it doesn't chime. That's fine, but you want me to wait even longer now? Then they don't even have the food prepped, so I would have to wait even longer still.
Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Kathy Hall
Price of I got higher no no
Virginia Gauldin
Everytime i go to taco bell the drive through is closed and the people have nasty attitudes and claim they are short staffed and only have 2 people working. Wish i could leave half a star. They need to hire more people and learn to have nicer attitudes
Service: 1
gloria rogers
came there in with my daughter yesterday, we wasn't greeted stood there while 2 other people came in complained orders are wrong and overcharged. Even witnessed the careless customer service, on the phone looked dead at us kept walking. Manager yelling shouting at the workers and even shut off taco bell orders, no communication between 2 women that are managers and co workers or respect. we end up leaving how uncomfortable the atmosphere found another kfc on belt blvd
Cicily Stone
Took over 20 minutes to get our 3 items. And then they messed up the order when they gave it to us. This is a terrible Taco Bell. Don’t go to this one. Had to physically go in to retrieve my drive through order. Literally terrible.
Horrible service the people in here just ignore you go to smoke break , while a long line , they are so rude, texting n phone calls instead of do their job
Atmosphere: 1
Food: 1
Service: 1
Gereld Taylor (Pooh)
Never eat here you'll be online for at lease 30plus mins inside or drive thru
CashRooter1
taco bell KFC Richmond hwy Richmond va. Do not eat the food. air condition worked great . It was freezing on a hot summer day. Gave Taco Bell at this location two stars to not be cruel. I came in starving with a hang over so anything served should bon appetite .however they flunked on the taste. It was chewy not like any other Taco Bell location.
Darren Phillips
There’s nothing good to say about this place, Foods never fresh, employees are always rude, no refund policy, there’s an employee always smoking outside, dirty atmosphere, crackheads hanging out in the front, 20- 30 min wait minimum, never any Taco Bell actually available when they get lazy or past 8, always missing food from my order, employees always hanging outside, managers are rude, they cook old chicken, 1 taco bell worker but 6 kfc workers, potholes in the parking lot, Mac and cheese is always dry, etc. Nonetheless just avoid this place at all cost try to go to other kfc and Taco Bell restaurants if you can!
Atmosphere: 1
Food: 1
Service: 1
Gabriela Esteves
HAD TO CALL CORPORATE TO GET MY REFUND! Beware of this kfc/Taco Bell! My Taco Bell order was nasty! When I tried to call to get a refund they never answered, when I got there they said there phone doesn’t work. So I told them what was wrong with my food and they told me they have a no refund policy. It’s almost like they know most of their customers are always dissatisfied so they put the policy in place. Lee the manager is extremely rude and so is the woman with no teeth. They didn’t care that I was dissatisfied. And ask me why I come here if I know that the food is bad. From now on the Taco Bell that is 15 min from me is now more worth it then going to this /Taco Bell which is 5 minutes away from me. They are always rude and always in a bad attitude even when you are being nice! Never coming back here again. Oh and there workers be smoking cigarettes right in front of the doorway. So you get second hand smoke and bad food!
Every time I go to this location I wait a minimum of ten minutes for my food, or my order is messed up with missing items or items not the way I ordered them. However, my most recent visit was the last time I will ever go to this place. After placing my order, I waited 10 minutes before even getting to the window because they messed up the order in front of me (we were the only two in the drive thru. When I finally got to the window, they had no idea what I ordered. Once they got that straight and I paid they told me to pull around to the front and wait for my food (now 15 minutes since I placed my order). Five minutes later, the employee came out and told me that I had to go back through to pay because their system messed up (I already had the receipt)…at this point I left, still with n no food. Of course when I checked my account today, I was charged, no big surprise there. I have attempted to call the store multiple times and, surprise, they don’t answer the phone. If I could have given this review a zero, I would have. DO BETTER!
Update: after avoiding this place for a couple of months I decided to give it another chance. MISTAKE! My Mexican pizza was halfway out of the box and so soggy it was not edible. The only thing they got right was leaving the tomatoes off. This was at 2pm, empty drive-thru and I still got pulled into a parking space to wait another 5 minutes for my soggy inedible Mexican pizza.
Atmosphere: 1
Food: 1
Service: 1
Worst Taco Bell and employees
Atmosphere: 1
Food: 3
Service: 1
Actually, this Taco Bell really tastes good good people.
Atmosphere: 5
Food: 4
Service: 5
horrendous. Had a CHILD cleaning tables and taking out trash while her mom (the cashier) yelled at her. Employees smoking outside. Doors were locked behind us. Employees yelling at eachother.
Finally got our food after waiting for 10 minutes and it was completely incorrect, the rice was undercooked, and it tased off. All 6 menu items were incorrect or tasted wrong. Was going to ask for a refund but didn't get a receipt, wasn't even offered one.
Atmosphere: 1
Food: 1
Service: 1
Went thru drive thru placed order,instructed to pull behind truck, 3 other vehicles waiting on food to come out. Everyone food brought out at the same time by a worker that seemed to be overwhelmed. Food was ok. Appears that more help is nended.
Atmosphere: 2
Food: 4
Service: 2
Drive through doesn't seem to work. At least they stated they didn't hear the alarm when I pulled up. I waited and waited to give my order until I couldn't see the car ahead of me around the corner. I figured the speaker is broken, so I pull ahead. They say I have to pull all the way around to the back of the line.
Drive through attendant basically walked away when I told him I never got a chance to order at the speaker and yelled for the manager stating, take care of this guy, I don't have time for this.
So I wait for the manager to come back and give some excuse that they can't answer the speaker if it doesn't chime. That's fine, but you want me to wait even longer now? Then they don't even have the food prepped, so I would have to wait even longer still.
Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Price of I got higher no no
Everytime i go to taco bell the drive through is closed and the people have nasty attitudes and claim they are short staffed and only have 2 people working. Wish i could leave half a star. They need to hire more people and learn to have nicer attitudes
Service: 1
came there in with my daughter yesterday, we wasn't greeted stood there while 2 other people came in complained orders are wrong and overcharged. Even witnessed the careless customer service, on the phone looked dead at us kept walking. Manager yelling shouting at the workers and even shut off taco bell orders, no communication between 2 women that are managers and co workers or respect. we end up leaving how uncomfortable the atmosphere found another kfc on belt blvd
Took over 20 minutes to get our 3 items. And then they messed up the order when they gave it to us. This is a terrible Taco Bell. Don’t go to this one. Had to physically go in to retrieve my drive through order. Literally terrible.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Horrible service the people in here just ignore you go to smoke break , while a long line , they are so rude, texting n phone calls instead of do their job
Atmosphere: 1
Food: 1
Service: 1
Never eat here you'll be online for at lease 30plus mins inside or drive thru
taco bell KFC Richmond hwy Richmond va. Do not eat the food. air condition worked great . It was freezing on a hot summer day.
Gave Taco Bell at this location two stars to not be cruel. I came in starving with a hang over so anything served should bon appetite .however they flunked on the taste. It was chewy not like any other Taco Bell location.
There’s nothing good to say about this place, Foods never fresh, employees are always rude, no refund policy, there’s an employee always smoking outside, dirty atmosphere, crackheads hanging out in the front, 20- 30 min wait minimum, never any Taco Bell actually available when they get lazy or past 8, always missing food from my order, employees always hanging outside, managers are rude, they cook old chicken, 1 taco bell worker but 6 kfc workers, potholes in the parking lot, Mac and cheese is always dry, etc. Nonetheless just avoid this place at all cost try to go to other kfc and Taco Bell restaurants if you can!
Atmosphere: 1
Food: 1
Service: 1
HAD TO CALL CORPORATE TO GET MY REFUND! Beware of this kfc/Taco Bell! My Taco Bell order was nasty! When I tried to call to get a refund they never answered, when I got there they said there phone doesn’t work. So I told them what was wrong with my food and they told me they have a no refund policy. It’s almost like they know most of their customers are always dissatisfied so they put the policy in place. Lee the manager is extremely rude and so is the woman with no teeth. They didn’t care that I was dissatisfied. And ask me why I come here if I know that the food is bad. From now on the Taco Bell that is 15 min from me is now more worth it then going to this /Taco Bell which is 5 minutes away from me. They are always rude and always in a bad attitude even when you are being nice! Never coming back here again. Oh and there workers be smoking cigarettes right in front of the doorway. So you get second hand smoke and bad food!
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