The food was okay, but definitely not worth the price. The steak tasted burnt and lacked flavor. The atmosphere was very good.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Fried Green Tomatoes
Debbie Isaacs
Maybe they were having a bad night but we did not have a good experience here. Ordered the "signature" prime rib to share. Asked for it to be cooked medium. It came out just about rare and with a bunch of fat sitting on the side of it. Eventually our server came back to see how it was and we showed him that plus the side of green beans and carrots only had one carrot each. He agreed and disappeared. Then a person arrived who we believe must have been a manager. She gave two plates of carrots which was ridiculous. We showed her the undercooked meat and she agreed, brought us two new plates. The new prime rib was no better so we ate around the least red areas and called it a night. They also never delivered the bread that our server and a food deliverer said they'd bring. I don't know if something bad had happened to our server that night, but he was less than welcoming. Band started about 45 minutes into our meal so at least we were entertained for a bit. Not a great night.
Atmosphere: 4
Food: 2
Service: 2
Chris Tranchina
We checked this place out to celebrate completing our move to Richmond recently. I always enjoy this type of steakhouse environment and The Tobacco Company did not disappoint. Old school vibes, great food, and great service. We sat at the bar for both drinks and dinner. Dinner was great, even though my wife and I switched dishes after they arrived. Just had a change of appetite! But the scallops and prime rib were both great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Diver Scallops
Savannah Seraphim
Just stopped here for drinks and live music but WOW, I’m in love! The ambience is impeccable, specialty cocktails fantastic, and service fast and friendly. Loved dancing my heart out amongst such a unique atmosphere. I am from Manhattan so finding a bar that truly impresses me is a rarity (this one is just as amazing, with much more palatable prices!). Can’t wait to try some food here on my next trip south.
Atmosphere: 5
Service: 5
Dorie Bailey
Very good food and service. Also the music was good.
Atmosphere: 5
Food: 5
Service: 5
Clive Bransby
Fun area where the restaurant is located and the food was good. There for business and worth a stop by for casual food at reasonable
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Wedge Salad
Charles Littleton
Dinner was great we had seafood pasta and vegetable lasagna. You have to have their desert Butter Cake! Definitely plan to make it back here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coconut Shrimp, Seafood Pasta
aaron edewards
Do yourself a favor and get the prime rib! The scallops or shrimp make an excellent surf & turf, and to start, may I recommend the calamari?My table was very satisfied with the fried oysters, she crab soup, and arugula salad with candied nuts.The service is what you'd expect from a high-end spot, and everything was delicious. 10 out of 10, will eat here again.
Atmosphere: 5
Food: 5
Service: 5
Ella VanGundy
Great staff, atmosphere, and food. It took us a little bit to get our food but we got a free app as compensation.
Absolutely awful. Been here a couple times and this time around I ended up having my little brother jumped on the dance floor! Bouncer claimed he “stopped it” and then a different bouncer claimed he personally stopped it. Turns out the first bouncer ended up having some kind of relationship with the assaulters and wouldn’t give any information on them. Personally will not be coming back here because of the poor management. 0 stars 100%. I am disgusted with the fact my brother could be beat up by 6 people in the middle of a dance floor.
Ian Jeffers
Best restaurant in Richmond! I had a borderline magical experience here for my birthday! Absolutely incredible! Sitting in the 3rd floor gave us a nice view of the chandelier and the historic interior as well as the skyline of Richmond outside. A jazz troupe from DC performed live and they were fantastic! Food was incredible and reasonably priced for a restaurant of this caliber! Probably the best value for a high end restaurant in Richmond. My parents are never impressed by restaurants but our experience here blew them away. We will absolutely be back for every special occasion! I recommend for special occasions and trying to impress your date!
Atmosphere: 5
Food: 5
Service: 5
They forgot about our appetizers and they came out just before our meal. Drinks were a little slow to come to the table. Food was excellent and the small issues we had will not deter me from coming back.
RobertC
This was our third visit. We loved our first two, made the decision for visiting again easy. This time was not pleasant. We will return, as this visit could have been a one off, however, if this had been our first time, we would definitely never return. When both you server and bus boy ask forgiveness several times, because they are “new” and “only on my second shift”, it speaks poorly of staff training, or possibly hiring criteria. Our server would not speak above a faint voice. We had to ask her to please repeat herself several times. Meals, one with a pork chop, one with strip steak, were served without cutting knives. We both used a butter knife, until about 8 minutes into the meal, when our server server showed up with proper cutlery. We also used the rest of what little bread butter was left as the baked potato came with none. That too showed up 8 minutes into the meal. The steak was fine, the pork was not. The broccolini served with the pork was more than charred, it was burnt. But hey, the bottle of wine was perfect. And note, an Irish Coffee is not pouring a shot of Baileys into coffee. It is black coffee, sugar, a shot of Irish Whiskey and finished with fresh whip cream. I have no idea as to who made this mistake, the bar or the server. But then to have written in the receipt where the drink was removed “customer did not like the drink”, when really it was the customer did not receive the drink that was ordered. Note as well when a simple shot of Basil Hayden is ordered and does not show up for 15 minutes, your customer does not need to know that there was confusion between having to go to an upstairs bar or a downstairs bar. This made no sense, and really, customers never want to hear (repeatedly) excuses. We did not finish our bottle of wine and asked for it to be corked so as to take it from the restaurant. Here too there was confusion as to what to do. I doubt that it is legal to simply take an open bottle out the front door. It was figured out.
KimS
It's a beautiful restaurant. The waitstaff were awesome. The seafood was incredible. Crab cakes and Scallops were phenomenal. Prime rib was cooked perfect, but a bit bland. The flourless chocolate tort was delicious. Overall a wonderful experience.
The meatloaf and mashed potatoes were to die for!
Atmosphere: 5
Food: 5
Service: 5
The food was okay, but definitely not worth the price. The steak tasted burnt and lacked flavor. The atmosphere was very good.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Fried Green Tomatoes
Maybe they were having a bad night but we did not have a good experience here. Ordered the "signature" prime rib to share. Asked for it to be cooked medium. It came out just about rare and with a bunch of fat sitting on the side of it. Eventually our server came back to see how it was and we showed him that plus the side of green beans and carrots only had one carrot each. He agreed and disappeared. Then a person arrived who we believe must have been a manager. She gave two plates of carrots which was ridiculous. We showed her the undercooked meat and she agreed, brought us two new plates. The new prime rib was no better so we ate around the least red areas and called it a night. They also never delivered the bread that our server and a food deliverer said they'd bring. I don't know if something bad had happened to our server that night, but he was less than welcoming. Band started about 45 minutes into our meal so at least we were entertained for a bit. Not a great night.
Atmosphere: 4
Food: 2
Service: 2
We checked this place out to celebrate completing our move to Richmond recently. I always enjoy this type of steakhouse environment and The Tobacco Company did not disappoint. Old school vibes, great food, and great service. We sat at the bar for both drinks and dinner. Dinner was great, even though my wife and I switched dishes after they arrived. Just had a change of appetite! But the scallops and prime rib were both great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Diver Scallops
Just stopped here for drinks and live music but WOW, I’m in love! The ambience is impeccable, specialty cocktails fantastic, and service fast and friendly. Loved dancing my heart out amongst such a unique atmosphere. I am from Manhattan so finding a bar that truly impresses me is a rarity (this one is just as amazing, with much more palatable prices!). Can’t wait to try some food here on my next trip south.
Atmosphere: 5
Service: 5
Very good food and service. Also the music was good.
Atmosphere: 5
Food: 5
Service: 5
Fun area where the restaurant is located and the food was good. There for business and worth a stop by for casual food at reasonable
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Wedge Salad
Dinner was great we had seafood pasta and vegetable lasagna. You have to have their desert Butter Cake! Definitely plan to make it back here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coconut Shrimp, Seafood Pasta
Do yourself a favor and get the prime rib! The scallops or shrimp make an excellent surf & turf, and to start, may I recommend the calamari?My table was very satisfied with the fried oysters, she crab soup, and arugula salad with candied nuts.The service is what you'd expect from a high-end spot, and everything was delicious. 10 out of 10, will eat here again.
Atmosphere: 5
Food: 5
Service: 5
Great staff, atmosphere, and food. It took us a little bit to get our food but we got a free app as compensation.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Absolutely awful. Been here a couple times and this time around I ended up having my little brother jumped on the dance floor! Bouncer claimed he “stopped it” and then a different bouncer claimed he personally stopped it. Turns out the first bouncer ended up having some kind of relationship with the assaulters and wouldn’t give any information on them. Personally will not be coming back here because of the poor management. 0 stars 100%. I am disgusted with the fact my brother could be beat up by 6 people in the middle of a dance floor.
Best restaurant in Richmond! I had a borderline magical experience here for my birthday! Absolutely incredible! Sitting in the 3rd floor gave us a nice view of the chandelier and the historic interior as well as the skyline of Richmond outside. A jazz troupe from DC performed live and they were fantastic! Food was incredible and reasonably priced for a restaurant of this caliber! Probably the best value for a high end restaurant in Richmond. My parents are never impressed by restaurants but our experience here blew them away. We will absolutely be back for every special occasion! I recommend for special occasions and trying to impress your date!
Atmosphere: 5
Food: 5
Service: 5
They forgot about our appetizers and they came out just before our meal. Drinks were a little slow to come to the table. Food was excellent and the small issues we had will not deter me from coming back.
This was our third visit. We loved our first two, made the decision for visiting again easy. This time was not pleasant. We will return, as this visit could have been a one off, however, if this had been our first time, we would definitely never return. When both you server and bus boy ask forgiveness several times, because they are “new” and “only on my second shift”, it speaks poorly of staff training, or possibly hiring criteria. Our server would not speak above a faint voice. We had to ask her to please repeat herself several times. Meals, one with a pork chop, one with strip steak, were served without cutting knives. We both used a butter knife, until about 8 minutes into the meal, when our server server showed up with proper cutlery. We also used the rest of what little bread butter was left as the baked potato came with none. That too showed up 8 minutes into the meal. The steak was fine, the pork was not. The broccolini served with the pork was more than charred, it was burnt. But hey, the bottle of wine was perfect. And note, an Irish Coffee is not pouring a shot of Baileys into coffee. It is black coffee, sugar, a shot of Irish Whiskey and finished with fresh whip cream. I have no idea as to who made this mistake, the bar or the server. But then to have written in the receipt where the drink was removed “customer did not like the drink”, when really it was the customer did not receive the drink that was ordered. Note as well when a simple shot of Basil Hayden is ordered and does not show up for 15 minutes, your customer does not need to know that there was confusion between having to go to an upstairs bar or a downstairs bar. This made no sense, and really, customers never want to hear (repeatedly) excuses. We did not finish our bottle of wine and asked for it to be corked so as to take it from the restaurant. Here too there was confusion as to what to do. I doubt that it is legal to simply take an open bottle out the front door. It was figured out.
It's a beautiful restaurant. The waitstaff were awesome. The seafood was incredible. Crab cakes and Scallops were phenomenal. Prime rib was cooked perfect, but a bit bland. The flourless chocolate tort was delicious. Overall a wonderful experience.