Tropical Smoothie Cafe

Foods not bad, usually hot. Ive never had a comfortable experience at this store though. The employees give such a hostile vibe, that even just waiting for my food makes me uncomfortable. No music so its just me and the employee ignoring me behind the counter making an o line order. Sitting here in silence. Im honestly not even sure if she saw me. She eventually saunters to the back, the back up to the front to me, phone in hand. She still has yet to make eye contact. I place my order and wait. At least I know my food will be fresh, but I WILL be late to work. Previous experiences here tell me I have to pay attention, they dont call names when orders are ready, they just walk out and put it on the shelf. So we all have to gather to check each order. So I wait. I just wanted a smoothie. Here's the rest of my experience live:

Update 1: I saw the employee touching her phone while cutting the bananas for my smoothie 🫠

Update 2: it wasn't MY smoothie. Which doesnt make me feel any better. She did not name anyone when she put the smoothie on the shelf so I couldnt be sure. I have mine now and will be, hopefully, not coming back.

Atmosphere: 2

Food: 4

Service: 1

The people here are rude, they mumble and you can’t hear them talk when you order.

Atmosphere: 1

Food: 1

Service: 1

I'm calling willow lawn shopping center tropical smoothie right now as I speak, I call their phone 20times in a roll and no1 picked up the phone. A young but with dreadlocks, blonde tips on his dreads with hazel eyes had gave me the wrong order now they wouldn't pick up the phone. Date 9/3/2025 time 4:10pm register: 1, sever: Jacob g. And now I'm editing this comment because it's day number 2 now and they still not picking up there phone soo just too let yall know even tho Tropical smoothie at willow lawn shopping have a public number they don't use their number for the public. I had call 4 other Tropical smoothie and they all picked up their phone except for willow lawn Tropical smoothie.

I like Tropical Smoothie, but this experience today was the worst. I pre-ordered and still had to wait for my order. I watched people order after I came in to pick my order up at the time shared and they got their orders before me. I got home, my child's cheese quesadilla had chicken on it. My turkey bacon wrap was a Hawaiian wrap instead. I don't like pineapple on my wrap and wasn't interested in jerk sauce. After working out and wanting a healthy snack, it's disappointing to get a snack that I don't find appetizing. I tried to call to speak to someone, no answer, and the voicemail box was full. Please slow down with your orders. I'd much rather wait for a correct order, which I did, then to get an order, late, that isn't correct for my family.

Food: 4

Service: 3

Listen, I get being short staffed and it can get overwhelming, especially in any food related job, however its crazy that I spent about 15 minutes waiting for a smoothie i placed ahead of time. Plus, the other guests waiting with little acknowledgement to satiate the customers was underwhelming. I do genuinely feel bad for the only 2 employees on staff bc one was cooking and cleaning while the other was handling the front of the house while doing smoothies, but the experience as a whole left a bitter taste in my mouth.

Atmosphere: 1

Food: 3

Service: 1

Very slow, not friendly and tables, floor, walls, front door, kitchen all look dirty and everything I touch feels sticky. Yuck!

Atmosphere: 1

Food: 1

Service: 1

I had a delicious Island Green smoothie! 🧋

Atmosphere: 4

Food: 5

Service: 4

The people here are really nice, but listening skills are zero. The ring up entirely the wrong menu items no matter what you ask for and you will have to correct them. It’s very odd. But you will 100% get the wrong item every time lol

Atmosphere: 2

Food: 4

Service: 1

Very sweet and accommodating staff!

Three people working and ignoring every single person that walked in. Forcing almost all to order via the app. I

I placed a catering order through Tropical Smoothie's 3rd party service- EZ Cater for a work event. When the EZ Cater delivery driver cancelled, Cory from the store hand delivered all 65 smoothies. Although the order was late because of EZ Cater's driver cancellation, Cory saved the day and arrived just in time to serve the smoothies to our students. Hugh shout out to Cory!!

Very calm, relaxing, 2 males were working and very nice, and hardworking. Dancing to some music while working and enjoying what they're doing. I really like this environment and think the manager should be proud of the company they keep and hire. Great personalities and I like the organization within the buisness.

I visited this location 3/9/25 around 11am. The employees working were awesome and made our smoothies and sandwiches PERFECTLY!! Thanks to them for brightening up our Sunday :)

More organization needed especially during lunch time. they need some type of clip board to put orders on there were people that came in that received there food before me and other and they were not on line orders, I am a regular customer and newcomer were working the smootie side today. They were trying including the general manager, The one sandwich maker who has been there a while got frustrated when manager asked for assistance and Blurted out i'm back here by my self. self control TEAM would love to speak with Owner of this franchise

Ordered pick up catering 24 hours before needed. Got there right at my pick up time. Nothing was done for the order.