Tropical Smoothie Cafe

Ordered in person and received my order very quickly but found multiple short but thick hair strands in my smoothie. Had to pull them out at least 4 times, which by that point grossed me out so I just threw the whole thing away.

I've had problems with this location in the past (mostly when ordering via pickup) but this recent visit was the last straw for me.

Cashier now … Didn’t use gloves or wash her hands had roller in her hair like it was home … Nasty … Businesses like this needs to be shut down!???? then no good attitude ?

Atmosphere: 1

Food: 2

Service: 3

I visited this location. There were two girls working—one inside and the other at the counter, who was wearing a bandana. The girl at the counter took my order for a watermelon mojito. I politely asked her if she could use less ice or none at all, IF POSSIBLE. Then she asked me if I wanted milk in the drink, which confused me because, as far as I know, mojitos don't typically have milk. But of course its tropical cafe it was acceptable, but then just because she asked I said no milk.
After she relayed the instructions to the girl in the kitchen, the entire experience took a turn for the worse. The girl in the kitchen started acting so weird and made me incredibly uncomfortable with constant comments. Not only did she refuse to make my drink, but she also asked the girl with the bandana to make it instead. The comments continued non-stop while I was standing right in front of her! Her behavior was beyond unprofessional—I'd say she has not just zero customer service skills, but negative ones! If she didn’t want to make the drink, she could have simply told me they couldn’t do it that way, instead of making such a scene.This isn’t my first time at a Tropical Smoothie; it's a well-known brand, so I'm definitely not new to this. But the attitude I encountered here was absolutely unhealthy and unwelcoming. To top it off, I saw them offer a free smoothie to another group of boys in a completely different, much more positive manner. Was this because I'm a girl? It was a clear signal that they didn't want my business. Worst place to visit. I won’t be coming back.

Atmosphere: 1

Food: 3

Service: 1

Ordered a triple cheese CHICKEN quesadilla from here and there was NO chicken? I also did not get the sauce that usually comes with the quesadilla. I thought the meal would be very thorough because it took forever, but I was wrong. Lots of people in there complaining.

Atmosphere: 2

Food: 1

Service: 1

I ordered an avocado smoothie with no sugar around 10:30 am on 06/19/24. They added extra sugar, and the cup was almost half empty, with the lid being loose. Avocado was everywhere on the surface of the cup, so I had to wipe it off with napkins. I always tip them 10%, but I'm curious to know why it's hard to motivate workers these days.

I visit Tropical Smoothie usually at least twice a week, sometimes more. The Chia Banana Boost is my favorite; full of chia protein it’s filling and nutritious! Also smooth & yummi ?

Atmosphere: 5

Service: 5

shawanda made me the best smoothie ive ever had, thank you

Atmosphere: 5

Food: 5

Service: 5

Ordered via their mobile app, only received one out of three items. Requested a refund, received a coupon for a single dollar off my next order. No refund received. Will not pick up the phone. No email to contact customer service, just a subpar online survey. Never ordering from this franchise again. So not okay.

Atmosphere: 1

Food: 1

Service: 1

Came to place an order and the girl who looked like a drug addict was in the back prepping/restocking and never came to take my order so l left. You do that when you don't have any customers!! Yes, she saw me and continued to do whatever she was doing.

Atmosphere: 1

Food: 1

Service: 1

Long waits when not busy. Don’t get orders right. Employees standing around while line of people. Not clean

Atmosphere: 1

Food: 2

Service: 1

I came here and only ordered a smoothie. They served many people that ordered after me before I received mine. I am writing this as I have already been waiting 25 minutes for one smoothie. Additionally, I wanted to make sure I didn’t miss which one was mine or if they accidentally placed it in the mobile area. When I was checking the names on the smoothies in the mobile area I was told to “stop going around touching everyone’s smoothie” by a staff member. Extremely rude. Also, when I asked about the status of my smoothie, I was told that it was coming, they were just “waiting on ice”, yet they were bringing out other smoothies, so that didn’t add up to me. I waited another 10 minutes after “waiting for ice”. Lastly, they were out of both pineapple and energizer for my smoothie, which seems ridiculous.

Atmosphere: 1

Food: 1

Service: 1

Usually never come here cause the smoothies never taste as good as normal but was nearby today so figured I’d give it a shot. Came in and was greeted by someone who said “she’ll be with you in a second” and I waited like 5 minutes and no one ever came. Yall need whoever runs the white oak location to run this one cause this place is always lacking somehow

1+ hour wait lol. Wouldn't take my order in person, so had to order over the app where you can't even cancel

Ordered on line, door dash delivered. 2 combo meals with smoothies. NO *STRAWS* no utensils and no napkins to go along with the sloppy made sandwiches. 2 stars - only because the correct food choices and sides were provided.Will no longer use this location. There are plenty of other ones in town.

Usually never come here cause the smoothies never taste as good as normal but was nearby today so figured I’d give it a shot. Came in and was greeted by someone who said “she’ll be with you in a second” and I waited like 5 minutes and no one ever came. Yall need whoever runs the white oak location to run this one cause this place is always lacking somehow