Tropical Smoothie Cafe

So I've given this location a few chances but I have never had a good experience here. The employees are some of the least friendly rough looking people I've seen outside of a waffle house, the facilities are understaffed/filthy/poorly maintained and they are just bad at making smoothies. The smoothie I bought today was missing at least two ingredients and tasted like oat water, it honestly made my stomach turn a little sour the more I sipped on it and it's sad that I'm not sure if it's because it tastes gross or because there's something I shouldn't be consuming blended into it. I have been to close to ten different locations and I love tropical smoothie, none of the other locations were as bad as this one.

If you read this far, I don't care how short on time you are- you are better off going to another location or going without instead of visiting this branch of the franchise.

Atmosphere: 1

Food: 1

Service: 2

Drive 10 minutes west to a far better TropSmo experience. This place does the bare minimum and Im surprised it can stay open

Atmosphere: 2

Food: 1

Service: 1

I’ve been coming to this location for a few months now and generally have had a positive experience, but recently I had a terrible order that has made me unfortunately not eager to come back. The employees I regularly interact with are teenage/college aged boys who are polite and seem to care about doing things correctly. It’s always clean too, so I was really surprised by the extremely ripe, nearly rotten bananas in my smoothie AND breakfast.

I rarely do reviews but I was so disappointed and didn’t even hear back when I filled out the contact form on the website. Beware of freshness and ingredient quality when you go and you should be fine overall.

Atmosphere: 5

Food: 2

Service: 4

I attempted to place an order through the app, as I usually do for my regular location, but unfortunately, I was unable to. I had to go inside and place my order in person. I am unsure if the employee who assisted me was new or still in training, as she seemed to be seeking guidance from another employee. She did not initially record some of the details I provided to her on the receipt. However, after I brought it to her attention, she informed the associate preparing the food, and the final product was satisfactory. I was a little disappointed that they simply removed the bananas without providing a replacement bowl that had never contained them in the first place. Overall, the experience was acceptable.

Atmosphere: 5

Food: 4

Service: 4

Foods not bad, usually hot. Ive never had a comfortable experience at this store though. The employees give such a hostile vibe, that even just waiting for my food makes me uncomfortable. No music so its just me and the employee ignoring me behind the counter making an o line order. Sitting here in silence. Im honestly not even sure if she saw me. She eventually saunters to the back, the back up to the front to me, phone in hand. She still has yet to make eye contact. I place my order and wait. At least I know my food will be fresh, but I WILL be late to work. Previous experiences here tell me I have to pay attention, they dont call names when orders are ready, they just walk out and put it on the shelf. So we all have to gather to check each order. So I wait. I just wanted a smoothie. Here's the rest of my experience live:

Update 1: I saw the employee touching her phone while cutting the bananas for my smoothie 🫠

Update 2: it wasn't MY smoothie. Which doesnt make me feel any better. She did not name anyone when she put the smoothie on the shelf so I couldnt be sure. I have mine now and will be, hopefully, not coming back.

Atmosphere: 2

Food: 4

Service: 1

The people here are rude, they mumble and you can’t hear them talk when you order.

Atmosphere: 1

Food: 1

Service: 1

I'm calling willow lawn shopping center tropical smoothie right now as I speak, I call their phone 20times in a roll and no1 picked up the phone. A young but with dreadlocks, blonde tips on his dreads with hazel eyes had gave me the wrong order now they wouldn't pick up the phone. Date 9/3/2025 time 4:10pm register: 1, sever: Jacob g. And now I'm editing this comment because it's day number 2 now and they still not picking up there phone soo just too let yall know even tho Tropical smoothie at willow lawn shopping have a public number they don't use their number for the public. I had call 4 other Tropical smoothie and they all picked up their phone except for willow lawn Tropical smoothie.

I like Tropical Smoothie, but this experience today was the worst. I pre-ordered and still had to wait for my order. I watched people order after I came in to pick my order up at the time shared and they got their orders before me. I got home, my child's cheese quesadilla had chicken on it. My turkey bacon wrap was a Hawaiian wrap instead. I don't like pineapple on my wrap and wasn't interested in jerk sauce. After working out and wanting a healthy snack, it's disappointing to get a snack that I don't find appetizing. I tried to call to speak to someone, no answer, and the voicemail box was full. Please slow down with your orders. I'd much rather wait for a correct order, which I did, then to get an order, late, that isn't correct for my family.

Food: 4

Service: 3

Listen, I get being short staffed and it can get overwhelming, especially in any food related job, however its crazy that I spent about 15 minutes waiting for a smoothie i placed ahead of time. Plus, the other guests waiting with little acknowledgement to satiate the customers was underwhelming. I do genuinely feel bad for the only 2 employees on staff bc one was cooking and cleaning while the other was handling the front of the house while doing smoothies, but the experience as a whole left a bitter taste in my mouth.

Atmosphere: 1

Food: 3

Service: 1

Very slow, not friendly and tables, floor, walls, front door, kitchen all look dirty and everything I touch feels sticky. Yuck!

Atmosphere: 1

Food: 1

Service: 1

I had a delicious Island Green smoothie! 🧋

Atmosphere: 4

Food: 5

Service: 4

The people here are really nice, but listening skills are zero. The ring up entirely the wrong menu items no matter what you ask for and you will have to correct them. It’s very odd. But you will 100% get the wrong item every time lol

Atmosphere: 2

Food: 4

Service: 1

Very sweet and accommodating staff!

Three people working and ignoring every single person that walked in. Forcing almost all to order via the app. I

I placed a catering order through Tropical Smoothie's 3rd party service- EZ Cater for a work event. When the EZ Cater delivery driver cancelled, Cory from the store hand delivered all 65 smoothies. Although the order was late because of EZ Cater's driver cancellation, Cory saved the day and arrived just in time to serve the smoothies to our students. Hugh shout out to Cory!!