Tropical Smoothie Cafe

11513 Busy St, Richmond
(804) 464-2071

Recent Reviews

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Dustin

The owner if you’re gonna respond to everybody’s complaints how about you do something about it instead of just stating that you realize the problem how about fixing the problem how about getting better management? How about actually doing something as an owner for your customers because right now you’re doing nothing and it’s trash.

Dana Vasquez

I loooooooooove acai bowls

Brandon Moore

Needs a better delivery system. I've received multiple wrong/incorrect orders, and when attempting to get redeilvery/refund, neither me nor Doordash have been able to reach them. The calls don't go through. Really disappointing.

jennifer timothy

I ordered through the App and got it delivered. I ordered a smoothie and a bowl. The smoothie tasted freezer burnt and the yogurt in the bowl was clearly not refrigerated. When trying to call the location the call does not go through. I won't be back here again and there's $25 in the trash that I can't get refunded.

Food: 1

Service: 1

STARDOM101 MAGAZINE TV

Im not sure what’s happening with this company but their smoothies do not taste the same anymore, it appears they are trying to stretch the product. The smoothies are weaker and taste like there putting less fruit and ingredients in them, this has been consistent at three different locations I visited, some of staff are loud and unprofessional as well which doesn’t help, the food has remain consistent.

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Three Cheese Chicken, Chips

David

The girl that helped me was nice and efficient. Smoothie came out pretty fast. The smoothie was decent, middle of the road. When we walked in, there was a funky smell inside and the floors were sticky throughout. I don't think the place was dirty. It's most likely the cleaning solution being used on the floors, but the smell makes you not want to come back again.

Atmosphere: 3

Food: 3

Service: 5

Bailey E

Called like 10 times and no one answered. I’m not even exaggerating and they forgot my whole food order.

Service: 1

Jay Willis

Smoothie greens detox. Their recipe tastes great.

Megan Edwards

Get it together! Two days in a row completely disorganized and slow.

Atmosphere: 1

Food: 3

Service: 1

Nick

Terrifying experience, customers in a bad mood with employees, employees cussing and frustrated because of understaffing and issues with blenders and stickers. Management please look into this. Very unacceptable work environment. Smoothie was good ? took 30 minutes to get however

Atmosphere: 1

Service: 1

Cynthia Donado

I ordered my first açaí bowl here and it was all watery. Totally disgusting it’s like a soup. First and last time I come to this building. Just young kids that don’t want to work here.

Atmosphere: 1

Food: 1

Service: 1

Joy Elliott

Absolutely horrible customer service. I hate to ask the employees to come out to let me order when they could see me and they were just on their phone and when they did they were super rude. I even left with out getting anything!!! If i could give zero stars i would

Charles Smith

Bad experience with logging online ?

Food: 5

Yali Ribeiro

They gave me my quesadilla so thin that I was just as hungry???????

Atmosphere: 3

Food: 1

Service: 3

Maria Contreras

This isn’t my first time going to this place and I love it but this girl in the front can do better, she didn’t say “ hi or bye “ she was nice to others but not me…

Service: 1

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