Tropical Smoothie Cafe

11736 W Broad St Suite 101, Richmond
(804) 364-0281

Recent Reviews

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No One

Absolutely terrible attitude 24/7 food was not that great rude to a child and overall ratchet and ghetto. HATE THIS PLACE

Ogechukwu Monye

AS A COMPANY THAT IS INTO FOOD SRVICES, YOU PEOPLE ARE DISGUSTING!!. THE DIFFERENT TIMES I HAVE ORDERED DRINKS FROM DOOR DASH, IT NEVER COMES SEALED AT THE TOP. I HAVE WATCHED THE DOOR DASHER TALKING OVER MY DRINK. THIS IS HOW PEOPLE GET DISEASES. WHEN PEOPLE ORDER SMOOTHIES FROM YOU, PLEASE SEAL THE TOP OPENING WHERE THE STRAW GOES IN. IT IS DISGUSTING!!!! PLEASE DO BETTER.

Mary Kay

I always forget to order my smoothie without sugar and once they make it; it’s a wrap so I stopped going and make my own. I’m getting older wish it wasn’t like that because usually get a least 2-3 a week

Kathleen Winkleblack

Smells like weed and staff are completely unfriendly. Smoothies are good but the vibe is off.

G A

The staff was having some type of argument or disagreement. The bathroom was completely filthy! I will never go here again!!!

Corey Carpenter

Rude teenagers work here. After taking my order they (four) went in the back and were loudly talking. Waited for the drink for more than five minutes in an empty store. No customer service period

David Thorne

This was not a great store. There was no toilet paper in the women’s restroom. None!When we walked in the store was full of people waiting for their drinks. I’m not sure the workers knew how to do things. The store behind the counter was disgusting. There was a bunch of food and knives laying about.Another worker came out and saved the day. However, the store was a disaster.

Atmosphere: 1

Food: 2

Service: 1

R D

On top of behind there counter being absolutely gross. The Attitude they have is absolutely terrible. They hide in the back and dont want to work. They Rushed us to order when we werent ready with. "Are you gonna order or not?" Other workers were sitting around on there phone Trash all over the place. I watched the worker lay that utensil and use it in multiple peoples order.Its absolutely terrible dont come here seriously. The Health inspector should show up.

Atmosphere: 1

Food: 1

Service: 1

noah

All workers were sitting down on their phones and were unprofessional, one couple started kissing each other. Not friendly and all had earbuds in and were not happy when customers walked

Atmosphere: 1

Food: 3

Service: 1

pat bia

Blimey Limey with splenda, and the Caribbean jerk chicken wrap. My go-to order. I'm never disappointed.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Caribbean Jerk Chicken

Tamara Harp

Walked in with many customers waiting. All employees in baggy t shirts and some in pajama bottoms. Waited in line while the cashier decided to show his phone to another girl complaining about drama while making us wait to order. A hot mess. So sad to see what this place has become.

Atmosphere: 1

Service: 1

Taylor Bangar

My daughter and I walked into this location about 15-20 minutes ago and the girl with black bangs stood there and completely ignored

Atmosphere: 1

Service: 1

Matthew Sargent

The guy making the smoothies was the best, fast efficient, and totally focused. The rest of the staff, not so much. I waited nearly 30 minutes for a wrap and a quesadilla. I got my wrap, and shortly after, they gave a quesadilla to somebody who arrived and ordered 20 minutes after me. They then said "Oh did you get a quesadilla too?" I then waited 10 more minutes to get mine. Clearly, they gave mine to the other person. No sorrys, no nothing. Once again, it proves that when you tip before the service, there is zero incentive to actually do the job right or swiftly. Get a smoothie, but skip the place for anything else.

Atmosphere: 1

Food: 3

Service: 1

Eugene Snyder

There is a male who works here and he stares at everyone awkwardly and always messes up orders. Also, his beard hair was on the veggie wrap I got. Employees should be wearing hair nets or shave their beards to avoid this, just disgusting. Also, speed of service is slow consistently. I’ve tried to give this place a couple chances and I’m done giving chances now, will be going to the one further down west broad street from now on.

Atmosphere: 1

Food: 1

Service: 1

Matt Meyer

Over priced for the quality of food and smoothie.

Atmosphere: 2

Food: 2

Service: 2

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