This was not a great store. There was no toilet paper in the women’s restroom. None!When we walked in the store was full of people waiting for their drinks. I’m not sure the workers knew how to do things. The store behind the counter was disgusting. There was a bunch of food and knives laying about.Another worker came out and saved the day. However, the store was a disaster.
Atmosphere: 1
Food: 2
Service: 1
R D
On top of behind there counter being absolutely gross. The Attitude they have is absolutely terrible. They hide in the back and dont want to work. They Rushed us to order when we werent ready with. "Are you gonna order or not?" Other workers were sitting around on there phone Trash all over the place. I watched the worker lay that utensil and use it in multiple peoples order.Its absolutely terrible dont come here seriously. The Health inspector should show up.
Atmosphere: 1
Food: 1
Service: 1
noah
All workers were sitting down on their phones and were unprofessional, one couple started kissing each other. Not friendly and all had earbuds in and were not happy when customers walked
Atmosphere: 1
Food: 3
Service: 1
pat bia
Blimey Limey with splenda, and the Caribbean jerk chicken wrap. My go-to order. I'm never disappointed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caribbean Jerk Chicken
Tamara Harp
Walked in with many customers waiting. All employees in baggy t shirts and some in pajama bottoms. Waited in line while the cashier decided to show his phone to another girl complaining about drama while making us wait to order. A hot mess. So sad to see what this place has become.
Atmosphere: 1
Service: 1
Taylor Bangar
My daughter and I walked into this location about 15-20 minutes ago and the girl with black bangs stood there and completely ignored
Atmosphere: 1
Service: 1
Matthew Sargent
The guy making the smoothies was the best, fast efficient, and totally focused. The rest of the staff, not so much. I waited nearly 30 minutes for a wrap and a quesadilla. I got my wrap, and shortly after, they gave a quesadilla to somebody who arrived and ordered 20 minutes after me. They then said "Oh did you get a quesadilla too?" I then waited 10 more minutes to get mine. Clearly, they gave mine to the other person. No sorrys, no nothing. Once again, it proves that when you tip before the service, there is zero incentive to actually do the job right or swiftly. Get a smoothie, but skip the place for anything else.
Atmosphere: 1
Food: 3
Service: 1
Eugene Snyder
There is a male who works here and he stares at everyone awkwardly and always messes up orders. Also, his beard hair was on the veggie wrap I got. Employees should be wearing hair nets or shave their beards to avoid this, just disgusting. Also, speed of service is slow consistently. I’ve tried to give this place a couple chances and I’m done giving chances now, will be going to the one further down west broad street from now on.
Atmosphere: 1
Food: 1
Service: 1
Elle W.
Let me first start off by saying the Food and Smoothies at Tropical Smoothie are always good. This review is for service on December 22, 2023. I placed an order in house for two pomegranate plunge and two Thai Chicken wraps (one with faux chicken). The cost, almost $28 when I received the pomegranate plunge smoothies one was almost full the other not so full, $28 my cup should be full or am I wrong? I shouldn't have to ask what happened, should I? The response from the employee was, "I can make more" he continued to perform his duties without making "more". I left the store with my two wraps and not so full pomegranate plunges.
Robert J.
workers rude and service sucks . the place is not clean and there is no unity in what they do it's a mess. the food is dirty and where they make it is disgusting
The employees were extremely kind we enjoyed it very much. They deserve a raise with the wonderful customer service they give. It takes a lot of compassion to deal with the everyday life of customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipotle Chicken Club
Ashtyn Fiala
We walked in, saw the counters, ceilings, and food in the back and walked right back out. Everything was just so dirty and gross, would not want to get food from here ? usually love tropical smoothie so very disappointed to see such a poorly maintained
Atmosphere: 1
T. Dowie
Rude, I walked in they made a loud sound & then walked back to the back then returned back just having a conversation amongst themselves (3 staff), no welcome, what can I get you, nada! I won’t be back!
This was not a great store. There was no toilet paper in the women’s restroom. None!When we walked in the store was full of people waiting for their drinks. I’m not sure the workers knew how to do things. The store behind the counter was disgusting. There was a bunch of food and knives laying about.Another worker came out and saved the day. However, the store was a disaster.
Atmosphere: 1
Food: 2
Service: 1
On top of behind there counter being absolutely gross. The Attitude they have is absolutely terrible. They hide in the back and dont want to work. They Rushed us to order when we werent ready with. "Are you gonna order or not?" Other workers were sitting around on there phone Trash all over the place. I watched the worker lay that utensil and use it in multiple peoples order.Its absolutely terrible dont come here seriously. The Health inspector should show up.
Atmosphere: 1
Food: 1
Service: 1
All workers were sitting down on their phones and were unprofessional, one couple started kissing each other. Not friendly and all had earbuds in and were not happy when customers walked
Atmosphere: 1
Food: 3
Service: 1
Blimey Limey with splenda, and the Caribbean jerk chicken wrap. My go-to order. I'm never disappointed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caribbean Jerk Chicken
Walked in with many customers waiting. All employees in baggy t shirts and some in pajama bottoms. Waited in line while the cashier decided to show his phone to another girl complaining about drama while making us wait to order. A hot mess. So sad to see what this place has become.
Atmosphere: 1
Service: 1
My daughter and I walked into this location about 15-20 minutes ago and the girl with black bangs stood there and completely ignored
Atmosphere: 1
Service: 1
The guy making the smoothies was the best, fast efficient, and totally focused. The rest of the staff, not so much. I waited nearly 30 minutes for a wrap and a quesadilla. I got my wrap, and shortly after, they gave a quesadilla to somebody who arrived and ordered 20 minutes after me. They then said "Oh did you get a quesadilla too?" I then waited 10 more minutes to get mine. Clearly, they gave mine to the other person. No sorrys, no nothing. Once again, it proves that when you tip before the service, there is zero incentive to actually do the job right or swiftly. Get a smoothie, but skip the place for anything else.
Atmosphere: 1
Food: 3
Service: 1
There is a male who works here and he stares at everyone awkwardly and always messes up orders. Also, his beard hair was on the veggie wrap I got. Employees should be wearing hair nets or shave their beards to avoid this, just disgusting. Also, speed of service is slow consistently. I’ve tried to give this place a couple chances and I’m done giving chances now, will be going to the one further down west broad street from now on.
Atmosphere: 1
Food: 1
Service: 1
Let me first start off by saying the Food and Smoothies at Tropical Smoothie are always good. This review is for service on December 22, 2023. I placed an order in house for two pomegranate plunge and two Thai Chicken wraps (one with faux chicken). The cost, almost $28 when I received the pomegranate plunge smoothies one was almost full the other not so full, $28 my cup should be full or am I wrong? I shouldn't have to ask what happened, should I? The response from the employee was, "I can make more" he continued to perform his duties without making "more". I left the store with my two wraps and not so full pomegranate plunges.
workers rude and service sucks . the place is not clean and there is no unity in what they do it's a mess. the food is dirty and where they make it is disgusting
Restaurantji Recommends
Over priced for the quality of food and smoothie.
Atmosphere: 2
Food: 2
Service: 2
The employees were extremely kind we enjoyed it very much. They deserve a raise with the wonderful customer service they give. It takes a lot of compassion to deal with the everyday life of customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipotle Chicken Club
We walked in, saw the counters, ceilings, and food in the back and walked right back out. Everything was just so dirty and gross, would not want to get food from here ? usually love tropical smoothie so very disappointed to see such a poorly maintained
Atmosphere: 1
Rude, I walked in they made a loud sound & then walked back to the back then returned back just having a conversation amongst themselves (3 staff), no welcome, what can I get you, nada! I won’t be back!
It definitely hit the spot can't even lie