Fifteen dollars and I can't even get an ice water with my meal. Places like Tropical better start lowering their prices, or one day they will be filing for bankruptcy.
Luis Angel
Bra this place sucks, employees screaming all time
Diamond Lewis
Their wraps are the best in town!!
Philip Nesbitt
I visited this Tropical Smoothie Cafe and was immediately struck by how stressed out the entire staff seemed. The energy in the store felt chaotic, and it definitely affected the service.
I specifically told the man coming from the back that I didn’t want ginger in my drink—he said he understood, but then proceeded to send the order through with ginger anyway. I had to check with another employee to confirm, and sure enough, it was made incorrectly.
That said, one staff member really stood out. The woman who actually made my smoothie not only remade it without any complaint but also personally brought it out to me. She was kind, respectful, and clearly trying her best in a hectic environment.
Unfortunately, the guy who took my order looked completely out of it—like, stoned out of his mind. It didn’t inspire confidence and probably explains the mix-up in the first place.
All in all, the experience was a mixed bag. Shoutout to the woman who remade my drink—you saved the visit from being a total bust.
annette j
Very nice service there 👍
Jessica
My smoothie tasted bad compared to other locations.
Allen Mitchell
Comfortable setting
Fazahn Fonte
Great Experience Amazing!!!!!
Atmosphere: 5
Food: 5
Service: 5
Nicholas Deruosi
Gave the person taking my order a 10% tip you know to be nice since I'm not eating there or at a restaurant. This review is about the card reader telling me I left a "bad tip". Is this a joke? Why do I need to even tip an hourly employee who dosent work for tips? I did to be nice but that cheeky little comment i noticed on the card reader I will 100% not be tiping next time. Also the new bbq slider sauce is tasty but for $4 the portion is just way to small.
Atmosphere: 2
Food: 1
Service: 1
Burst Windwalker
I ordered mango magic and it tastes much more bland than other tropical smoothies.
I had a flat tire on my way to pick up an order from here. I tried calling to inform the staff about the situation, but unfortunately, I couldn't get through. Three hours later, after getting the tire replaced, I finally arrived.
When I explained the delay and why my food had been sitting there for so long, the owner was initially defensive and mentioned it wasn’t their fault, which is totally fair. I was more than willing to accept the food as it was. However, once she realized I was being sincere, she kindly discarded the old food and made me a fresh order. This level of service speaks volumes about the integrity of the people who run this place.
As a side note, I overheard a customer complaining about her ranch dressing being added to the food while it was still being made, claiming the ranch inside the warm wrap was supposed to be cold... What? The whole complaint was over-the-top. Honestly, it’s people like that who test the patience of hardworking staff.
I'm docking one star for atmosphere, only because the staff behind the counter didn’t immediately humble that lady with that absurd complaint.
Vegetarian options: There are many vegetarian options available
Dietary restrictions: You can easily modify any food that is prepared
Parking: This location has a free dedicated parking lot that usually always has Open spaces
Kid-friendliness: This place isn't very kid friendly. Most of the chairs are bar style chairs and the decor is kind of bland. They also play the same five classic songs on loop constantly.
Wheelchair accessibility: There are double doors but usually one door is locked so it may be difficult to get through the door with a wheelchair without the second door being unlocked. There is handicap parking though.
Dietary restrictions: Has nut-free options available!
Parking: Decent sized lot with a good number of parking spaces
Kid-friendliness: They have a kids menu, including smoothies
Wheelchair accessibility: I think they have a roll up ramp
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chicken Bacon Ranch, Smoothie and a Wrap
Ackton Cannon
We ordered over the phone and were ready when we picked it up. I had a protein chocolate, banana, and peanut butter smoothie.
Atmosphere: 4
Food: 4
Service: 4
Jessica Redfern
Placed a mobile order. Food was ready when I arrived and employees were very friendly. I was greeted right away. Food and smoothie were very delicious. Thanks for a great experience!
Atmosphere: 5
Food: 5
Service: 5
Roland Leitner
ATTENTION!!!! This location does not exist drove by this afternoon. COMPLETELY GONE. Whoever updates stores needs to take care of this.
Fifteen dollars and I can't even get an ice water with my meal. Places like Tropical better start lowering their prices, or one day they will be filing for bankruptcy.
Bra this place sucks, employees screaming all time
Their wraps are the best in town!!
I visited this Tropical Smoothie Cafe and was immediately struck by how stressed out the entire staff seemed. The energy in the store felt chaotic, and it definitely affected the service.
I specifically told the man coming from the back that I didn’t want ginger in my drink—he said he understood, but then proceeded to send the order through with ginger anyway. I had to check with another employee to confirm, and sure enough, it was made incorrectly.
That said, one staff member really stood out. The woman who actually made my smoothie not only remade it without any complaint but also personally brought it out to me. She was kind, respectful, and clearly trying her best in a hectic environment.
Unfortunately, the guy who took my order looked completely out of it—like, stoned out of his mind. It didn’t inspire confidence and probably explains the mix-up in the first place.
All in all, the experience was a mixed bag. Shoutout to the woman who remade my drink—you saved the visit from being a total bust.
Very nice service there 👍
My smoothie tasted bad compared to other locations.
Comfortable setting
Great Experience Amazing!!!!!
Atmosphere: 5
Food: 5
Service: 5
Gave the person taking my order a 10% tip you know to be nice since I'm not eating there or at a restaurant. This review is about the card reader telling me I left a "bad tip". Is this a joke? Why do I need to even tip an hourly employee who dosent work for tips? I did to be nice but that cheeky little comment i noticed on the card reader I will 100% not be tiping next time. Also the new bbq slider sauce is tasty but for $4 the portion is just way to small.
Atmosphere: 2
Food: 1
Service: 1
I ordered mango magic and it tastes much more bland than other tropical smoothies.
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
I had a flat tire on my way to pick up an order from here. I tried calling to inform the staff about the situation, but unfortunately, I couldn't get through. Three hours later, after getting the tire replaced, I finally arrived.
When I explained the delay and why my food had been sitting there for so long, the owner was initially defensive and mentioned it wasn’t their fault, which is totally fair. I was more than willing to accept the food as it was. However, once she realized I was being sincere, she kindly discarded the old food and made me a fresh order. This level of service speaks volumes about the integrity of the people who run this place.
As a side note, I overheard a customer complaining about her ranch dressing being added to the food while it was still being made, claiming the ranch inside the warm wrap was supposed to be cold... What? The whole complaint was over-the-top. Honestly, it’s people like that who test the patience of hardworking staff.
I'm docking one star for atmosphere, only because the staff behind the counter didn’t immediately humble that lady with that absurd complaint.
Vegetarian options: There are many vegetarian options available
Dietary restrictions: You can easily modify any food that is prepared
Parking: This location has a free dedicated parking lot that usually always has Open spaces
Kid-friendliness: This place isn't very kid friendly. Most of the chairs are bar style chairs and the decor is kind of bland. They also play the same five classic songs on loop constantly.
Wheelchair accessibility: There are double doors but usually one door is locked so it may be difficult to get through the door with a wheelchair without the second door being unlocked. There is handicap parking though.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch, Sunrise Sunset
Smoothie is good. Just grab and go.
Dietary restrictions: Has nut-free options available!
Parking: Decent sized lot with a good number of parking spaces
Kid-friendliness: They have a kids menu, including smoothies
Wheelchair accessibility: I think they have a roll up ramp
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chicken Bacon Ranch, Smoothie and a Wrap
We ordered over the phone and were ready when we picked it up. I had a protein chocolate, banana, and peanut butter smoothie.
Atmosphere: 4
Food: 4
Service: 4
Placed a mobile order. Food was ready when I arrived and employees were very friendly. I was greeted right away. Food and smoothie were very delicious. Thanks for a great experience!
Atmosphere: 5
Food: 5
Service: 5
ATTENTION!!!! This location does not exist drove by this afternoon. COMPLETELY GONE. Whoever updates stores needs to take care of this.
Atmosphere: 1
Food: 1
Service: 1
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